Mazeliving Reviews 

Charlotte who helped me out with a problem I had she was understanding very helpful and patient with me and l was very grateful with the information she gave she must be a asset to your company a big thank you

I emailed Maze prior to my delivery to ask a few questions about the bolts to secure the pergola to the ground. Jasmine came back to me very quickly with all the answers I needed. She even added some photos for my reference. Great service.

Good communication throughout the process. The product was well-packaged and delivered on time. The quality is excellent, and I'm very pleased with my purchase. Highly recommended!

Jasmine was really helpful at Maze Living.

I needed some replacement feet for my Patio chairs.

After identifying the exact parts that were required the replacement feet were then dispatched.

Excellent service from The Customer Service Team at Maze Living.

Thank you,

Martin

Terrible customer service - you have to do all the chasing. Asked to split my orders so that they would arrive at different times as didn’t want the whole order to be delayed by a few months - took 3 emails with them continuing to ask me to follow up in a few weeks. Was promised my second item two weeks ago and still no delivery. All customer services say is it is with the delivery partner to contact me - don’t take any responsibility themselves.

This is our third purchase of Maze Living furniture and it never disappoints. The item was a stool to match our new Summer set purchased in the Spring, it arrived really quickly and was extremely well packaged and like the furniture we chose, it is very well made and stylish and in our opinion very competitively priced. We would definitely recommend.

I have had Maze Rattan furniture since Covid and my clear rubber grommets that support my glass table top have somehow become rusty (or maybe discoloured!). I sent a request and Poppy sorted it all out for me - no fuss, prompt and efficient - and friendly response to my request. What a great service, thanks Poppy!

Delivery service is very good and drivers where helpful.also very happy with my order👍

When I ordered my garden furniture in January for a great price-I knew the trade off was that it would be delivered in June. And I was happy with that because I was happy with the price. Unfortunately the item was delayed several times, and by end of July I still hadn’t received the garden furniture. Charlotte explained the delay thoroughly and offered me the choice of waiting longer or swapping the product for another that was in stock and would therefore be delivered quicker. She also said she would honour the price I’d paid even if my swap was more expensive. I decided to take the second option. Charlotte also gave me an additional table as a gesture of good will! I was so pleased! I had expected an absolute headache, as these things often are when things don’t go according to plan, but Charlotte made it a seemless dream. And I got a better deal for being inconvenienced. She also made sure the delivery was expedited. Be more like Charlotte is what I’d say to all the other companies that make you fight for what’s right!

Good product, great delivery.

Be careful with the insulation guide, a bit vague in places. (i.e. location of handle isn’t as clear as it could be.. easy to install the wrong way around)

Very helpful customer service when encountering problems , Will & Billy were very prompt and sorted the issues without fuss.

On 13.05.26, I placed an order for £6,500 after being assured that the goods would be delivered by the end of June 2026, with the remaining items following in mid-July.

Since then, I have had to repeatedly chase the company for updates. Each time I was given different excuses, and the delivery dates continued to slip. I have also requested to speak with a line manager on multiple occasions, but this has been refused.

As of 28.07.26, I still have no confirmed date for when my full order will be delivered or when the installation team will attend to build the pergola.

The company has confirmed that a partial delivery will take place on 29.07.26, but they have already advised that this will not include all of the goods due to weight restrictions. More concerning is that they have been unable or unwilling to provide any dates for when the remaining items will be delivered. Instead, they have indicated that they intend to retain the rest of my paid-for order until additional stock arrives in a future container before arranging another delivery.

After paying in full and waiting over two months beyond the original promised delivery dates, this level of communication and customer service is simply unacceptable.

Communication has been dreadful, customer service has been extremely poor, and the company has failed to honour the delivery times that were promised when taking my order.

Based on my experience, I would not recommend buying from this company.

Customer service from Poppy was exceptional 👌

Good communication throughout the ordering process and prompt delivery

The ordering process was simple. Delivery came when it said it would!

No delivery after more than 2 months. Website said it had a 10 day delivery period. After paying them £3000 upfront, I can’t even get through customer service via chat or phone. Terrible. Don’t waste your money with this company.

I ordered Oxford but got Winchester and the despatch note had Oxford on it but as I said we got Winchester

Billy was very helpful, dealing with our issue and expediting the replacement beam.

very pleased with the umbrella and great delivery service.