Mazeliving Reviews 

3 metre square parasol excellent product, quick delivery. very pleased.

Love the product. Delay in delivery time but could communication.

I had a bad customer service experience with this company with misinformation but the head of customer services turned it around and called and explained what had happened. I still believe returns should be made easier through the website but I can not fault the service I received in the end.

**** update .. Finally Maze customer services did respond, they say at the 3 day deadline which coincidently was the day I wrote the reviews, anyway they resolved our situation by replacing the damaged item for us and the replacement arrived today.
It’s weeks and weeks since we initially purchased but hopefully this one will be ok and we can start enjoying alfresco cooking soon. So when you finally get in touch with someone they do resolve the issue it just takes longer than it should ***
We purchased an expensive Komado BBQ and paid £65 delivery.
When it arrived it has clearly being damaged in transit, the delivery guys that brought it to our address were very good and seemed very careful so I am not suggesting they damaged it moreover it was a shipped out damaged likely in transit to Maze. Maze didn’t quality control check before shipping to us probably. Either way it is damaged.
We contacted their customer services via email and included images of the chips and damage to the item only to be told via email that our complaint would be passed to a manager for attention. Then the next day we received an email from someone else at Maze saying they had passed our complaint onto another department who replied stating it would be dealt with in 3 working days and not to reply to that email as it would mean our email would be dropped back down to the bottom of their list !!
When a Company’s customer service replies to a customers genuine and legitimate complaint correspondence with that sort of attitude and delaying tactics alarm bells definitely ring out loud and clear.
It’s been 3 days now and surprise surprise we have still had no contact.
We wanted this item ahead of a big family event and could have bought one of these BBQs at several companies for less money. Wish we had read the many poor reviews on here first before parting with a lot of hard earned money to Maze Living who clearly do not value their customers at all.
I will not hesitate to evoke my consumer rights under the Distance Selling Act and the Consumer Rights act and instigate proceedings if Maze Customer services continue to ignore our emails.
Just wanted to warn others to proceed with purchases with caution.
If your goods arrive undamaged then you are in luck and the products do seem good quality however if you do have an issue the none existent customer services element of the company let it down thoroughly.
Be warned folks !!
So disappointing

Blown away by the quality of product. There was a delay with delivery but certainly worth it. Great customer service, Phoebe was brilliant at keeping me up to speed with things & although one of my small stools was slightly twisted on arrival they arranged a very speedy replacement. Highly recommend Maze!!

I just wanted to say a huge thank you to Phoebe for her brilliant customer service. She was really quick to respond, sorted a replacement for my garden furniture with no fuss at all, and made the whole process so easy.

It’s so refreshing to deal with someone who is friendly, efficient and genuinely helpful. I’m really pleased with how everything was handled and wouldn’t hesitate to recommend. Thanks again, Phoebe!

Went to showroom, knew exactly what we were looking for. Purchased and arranged free delivery Excellent

Despite email assurances that my chairs would arrive today.....the 4th appointment...at 6.20 am the delivery was cancelled.
How can any company treat their customers like this.
They have had my money since April and despite a week of letters, emails, reviews, chats ....they have failed again.

Have ordered a patio dining set from Maze before so knew this would be good quality and good service and they didn’t disappoint. Ordered this lovely cantilever parasol with leds and it’s very substantial and just what we were expecting. Great quality and fits the patio perfectly. Love the tilt function on this parasol.

A small component on my L-shaped rattan sofa arrived slightly faulty. When I called Customer service, I spoke to Poppy who was extremely helpful and attentive. She emailed me to confirm a replacement part was being sent out almost immediately. Meanwhile the furniture we ordered is lovely and already having a lot of use during this hot summer spell.
Thank you!
Russell (& Stephanie)
Elstree, Herts

Good quality!

A recent Order which I received had some issues with one of the items which had failed, However having Contacted Maze Living I received excellent customer support from their after sales team. The item is being replaced and I cannot praise them enough in sorting this issue out, well done to everyone concerned.

Ordered a pergola and spent £1550 item arrived in approx 10 days, on the day of installation we had a damaged leg. Contact Maze who said they would dispatch a new leg straight away as needed it asap as needed to install for an event,after 4 days no sign of any tracking just a text to say Byeway Logistics had received it. I needed it in a few days but when contacting Maze to see where the leg is I was told it will take up to 10 to 14 days it all depends if the courier delivers in my area and have a route nearby, surely this spare part could have been dispatched on a 2-3 day delivery? I then asked if I could collect it and they told me to contact Byeway Logistics who says they do not have the leg and was notified by Maze that they would be sending but Maze say they don't have the leg? And now all emails are been ignored, this was when they said I could return the Pergola but £150 would be deducted from the cost and I would only be refunded £1400.

Checked there terms and conditions and no mention of this so was obviously just trying it on. I quoted the terms and conditions in an email and since them I've heard nothing from them.

I'm not left with a £1550 of Pergola which is useless. So only option is to put it in a van and deliver it back to them myself which is going to be a 10 hour round trip and will demand my full refund there and then.

If you have an issue with this company they seem to ignore you looking at the other Trustpilot reviews. Thank you Maze for a horrible experience.

Package arrived promptly and safely
However upon putting the parasol up I discovered that one of the bases was defective.
Having reached out to customer support that same day I am still awaiting a reply nearly 2 weeks later.

Simply put, don't buy this if you want to avoid a headache; the furniture is of extremely poor quality—you could find something better on Temu for a much lower price. And don't even get me started on the customer service—it's terrible. The return window is only 15 days, and they do everything they can to avoid helping you during that time. I managed to get a reply to one email stating there would be a £150 fee to return the product; I said that was fine and I wanted to proceed, but I haven't heard back since. I've tried contacting them via phone, email, and live chat, but there’s been no response. My return window has expired, so I’m going to try reselling the furniture on a marketplace to minimize my losses. My experience was awful; I will never buy from this store again.

Update as of July 27, 2026. I heard from the company on the same day I posted the review; they said the pickup service would contact me to collect the item. That was on the 15th, and to this day, I haven't heard from the pickup service. I’ve tried contacting the company again via email but received no response. Apparently, they only respond when they see a negative review here, which is why I’m posting again.

A great product with a very professional service from start ti finish. Will be using this company again.

We have had nothing but problems with Maze. We ordered an expensive pergola which should have been delivered before the 6th June (5 weeks after order placed) . After having to chase numerous times it finally got delivered the 8th July so took months to come. We paid some fitters to build it but there were screws missing so it could not be completely built. I have tried numerous times to get the missing pieces sent but so far Maze have ignored all emails. Would not recommend buying from this company at all. Extremely poor customer service!

The table arrived according to the expected delivery date. I am very happy with the purchase, it is much nicer than I expected and excellent quality. It required minimal assembly which was very easy. It feels very sturdy and the hydraulic movement works very well. Very happy!

Great service and fast, friendly delivery.
Absolutely love the pergola and sleek look.
Haven’t had any rain yet to check out the guttering system.
Had an issue when constructing but luckily have a great handyman. A lot of the bolt holes needed some extra attention. The powder coating was too thick for bolts to fit in pre-drilled holes.

We had a great experience in the show room, on a very hot day. Jack spent considerable time going through all our options and was extremely helpful. We decided to purchase the furniture and Teresa in the office took over. Again nothing was too much trouble, she sorted everything for us. I would highly recommend this company, the quality appears excellent and I am looking forward to our delivery later this month.