mayors.com Reviews 

1,590
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of products, often exceeding expectations in person. The staff is frequently commended for being professional, knowledgeable, and extremely helpful, ensuring a smooth and pleasant purchasing process. Many appreciate the exceptionally fast delivery, with items often arriving overnight or within days, beautifully packaged. However, some customers noted occasional delivery issues, including delayed shipments or items not arriving as promised. A few reviewers also mentioned less attentive in-store service for pickups, along with concerns about product condition or internal packaging upon arrival.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and appearance of their... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high-class and extraordinary... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the seamless online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Philip at Avalon was super helpful in guiding me through purchasing a watch as an anniversary present for my wife. The experience was quick, and he was able to ship the watch overnight—I wouldn’t ha... See more

Company replied

Rated 5 out of 5 stars

Phil and Chris made buying a Cartier watch for my wife an outstanding experience. They were professional, knowledgeable, and took great care of every detail from start to finish. The process was seaml... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,590)

387 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave Rossi es the best

Dave Rossi es the best

19 May 2026
mayors.com logo

Reply from mayors.com

Dear Carlos,

Thank you for your feedback! Dave Rossi truly is one of the best, and we’re thrilled to hear he made such a great impression during your visit. His dedication to exceptional service shines through in every interaction.

We look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Outstanding purchase and shipment

Outstanding purchase and shipment. Looking forward for my next watch from mayors

22 May 2026
mayors.com logo

Reply from mayors.com

Dear Steven,

Thank you for your wonderful feedback! We’re delighted to hear that your purchase and shipment were outstanding and that you’re enjoying your new watch. It means a great deal to know we delivered an experience that met your expectations.

We look forward to assisting you with your next timepiece!

Kindly,
Mayors

Rated 5 out of 5 stars

Watch Collector

Always a wonderful experience when I shop for a new watch at Mayors. Adam is professional and very knowledgeable.

21 May 2026
mayors.com logo

Reply from mayors.com

Dear Taso,

Thank you for sharing your experience! It’s wonderful to hear that every visit to Mayors continues to be exceptional for you. Adam’s professionalism and deep knowledge truly make him stand out, and he’ll be delighted to know his support helped make your latest watch purchase another great experience.

We appreciate your continued trust!

Kindly,
Mayors

Rated 5 out of 5 stars

Excellent service package arrived on…

Excellent service package arrived on time and absolute stunning presentation box will definitely purchase from them again

21 May 2026
mayors.com logo

Reply from mayors.com

Dear Steven,

Thank you for your excellent feedback! We’re delighted to hear that your service experience was outstanding, your package arrived right on time, and the presentation box made such a stunning impression. It’s wonderful to know everything met, and even exceeded, your expectations.

We truly appreciate your trust and look forward to assisting you with your next purchase from Mayors!

Kindly,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Nelson,

Thank you for your feedback! We’re delighted to hear that your order arrived quickly and that the packaging made such a great impression. Providing a smooth and reliable experience is always our goal.

We look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Great awesome

18 May 2026
mayors.com logo

Reply from mayors.com

Dear Carlos Gallese,

Thank you for giving us a 5-star review!

We are very happy to hear that you were satisfied with our services, and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Shabnam Mohammadi,

Thank you for sharing your experience with us! We are happy you enjoyed it, and we look forward to assisting you again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Kevin Phillips was really helpful

Kevin Phillips was really helpful

12 May 2026
mayors.com logo

Reply from mayors.com

Dear Rieko Ota,

Thank you for sharing your experience with us! We’re delighted to hear that Kevin Phillips’ assistance was helpful during your visit.

We appreciate you taking the time to share your feedback and look forward to welcoming you back.

Kind regards,
Mayors

Rated 5 out of 5 stars

Customer service was spectacular

Customer service was spectacular. They upgraded my shipping to overnight so that my son's birthday gift would make it to us in time. Super responsive and very nice. Also, the packaging of his watch was amazing. The Mayors' gift box that it came in was top notch.

13 May 2026
mayors.com logo

Reply from mayors.com

Dear Amanda C,

Thank you for sharing your feedback with us! We’re so happy to hear that your son’s birthday gift arrived right on time. Providing excellent client service and great packaging is something we take great pride in, and we truly appreciate you taking a moment to share your experience.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Easy transaction

Easy transaction, fast shipping.. Literally got my item less than 24hrs from ordering.

11 May 2026
mayors.com logo

Reply from mayors.com

Dear Michael Gaviola,

Thank you for sharing your review! We are happy to know that your order arrived fast and that the buying process was easy.

We look forward to assisting you again soon!

Kind regards,
Mayors

Rated 1 out of 5 stars

Still haven’t received my order

Still haven’t received my order

15 May 2026
mayors.com logo

Reply from mayors.com

Dear Saskya Zamor,

We truly appreciate you taking the time to reach out. According to our records, your order was successfully delivered on Saturday, May 16th. If you have not received the package, please don’t hesitate to contact our client services team at clientserviceteam@mayors.com.

Kindly,
Mayors

Rated 5 out of 5 stars

Elena is great

Elena is great! She is so knowledgeable and kind and love working with her!!

14 May 2026
mayors.com logo

Reply from mayors.com

Dear Nicole Brooker,

Thank you for sharing such a kind and enthusiastic review! Elena’s knowledgeable and kind approach clearly made your experience exceptional, and it’s wonderful to hear how much you enjoy working with her.

We’re grateful for your kind words and look forward to assisting you soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

I ordered a Cartier tank watch

I ordered a Cartier tank watch. Not only is it beautiful and exactly like the picture , it arrived quickly in a beautiful box. The service is absolutely amazing. I would high recommend Mayors . You won’t be disappointed.

6 May 2026
mayors.com logo

Reply from mayors.com

Dear Linda,

Thank you for sharing your wonderful experience with us.! We’re delighted to hear that your Cartier Tank arrived quickly, beautifully presented, and exactly as you expected. It’s fantastic to know the watch exceeded your expectations and that our service made the process even more enjoyable.

Your high recommendation truly means a lot. We’re grateful for your trust in our team and are thrilled to have delivered an experience worthy of it. We look forward to assisting you again in the future!

Kindly,
Mayors

Rated 5 out of 5 stars

Great Experience - Hope to Buy More

Smooth process from start to finish, both Adam and Ana helped out on the sale and delivery and were courteous and professional. Love my new Black Bay 58 GMT.

10 May 2026
mayors.com logo

Reply from mayors.com

Greetings,

Thank you for sharing your experience with us. We’re thrilled to hear that your entire process was smooth from start to finish. Adam and Ana’s courteous, professional support during both the sale and delivery truly reflects the level of service we strive to provide.

Congratulations on your new TUDOR Black Bay 58 GMT, it’s an exceptional timepiece, and we’re delighted you love it.

We appreciate your kind words and look forward to welcoming you back again soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Fair prices and excellent customer…

Fair prices and excellent customer service. We received the watch within 24 hours of ordering. Would highly recommend Mayors.

13 May 2026
mayors.com logo

Reply from mayors.com

Dear Kimberly Horsley,

Thank you for giving us a 5-star review!

We appreciate your kind comments for your client service experience and we look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great customer care from both Adam and…

Great customer care from both Adam and Joanna!

12 May 2026
mayors.com logo

Reply from mayors.com

Dear Russell Flock,

Thank you for providing us with a 5-star review! We appreciate you taking the time to share your experience with us, and are happy to know Adam & Joanna took great care of you.

We look forward to assisting you again in the future!

Kind Regards,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Savita Pathak,

Thank you for your amazing feedback. We are very happy to know that you are liking your new timepiece, and look forward to assisting you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Really awesome service

Really awesome service, the watch arrived the next day, can’t really beat that. Excellent packaging and presentation. Will 100% buy again.

11 May 2026
mayors.com logo

Reply from mayors.com

Dear Joey,

Thank you so much for your kind words! We're thrilled to hear that your watch arrived so quickly and that you enjoyed the packaging and presentation. Delivering a great experience from start to finish is what we aim for, so it means a lot to know we hit the mark. We truly appreciate your support and look forward to serving you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Maggie took excellent care of me

Maggie took excellent care of me; she was very friendly throughout the entire process. I purchased to watches from her, great service.

7 May 2026
mayors.com logo

Reply from mayors.com

Greetings,

Thank you for sharing your experience with us. We’re delighted to hear that Maggie took such excellent care of you and made the entire process so friendly and enjoyable. We’re thrilled she was able to assist you with selecting two wonderful watches.

We truly appreciate your trust and look forward to assisting you again!

Kindly,
Mayors

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Very easy experience. Packaging was very well done.

7 May 2026
mayors.com logo

Reply from mayors.com

Dear Ryan,

Thank you for sharing your experience, we’re glad to hear everything went smoothly! Fast shipping, an easy process, and careful packaging are exactly what we aim for.

We appreciate the feedback and hope you enjoy your purchase!

Kindly,
Mayors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look