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Mattressman Reviews 

66,421
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable store staff for offering extremely helpful advice without putting any pressure on buyers during their visits. People are also exceptionally pleased with the prompt and efficient delivery service, noting that items arrive on time and are handled carefully. Reviewers consistently note the wonderful comfort and high quality of the purchased mattresses and beds. However, some customers also noted frustrating issues with incomplete orders or delivery drivers refusing to remove old beds. A few reviewers experienced unexpected delays or felt that extra fees paid for specific delivery options were completely wasted.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and professional drivers. Many... See more

Product

People report positive experiences with product, highlighting that mattresses and beds are extremely... See more

Staff

Users describe positive interactions with staff, highlighting helpful, friendly, and knowledgeable service... See more

Service

Reviewers highlight positive aspects of service, noting friendly and knowledgeable staff who offer helpful... See more

Quality

Customers report overall satisfaction and delight with the quality of the products, highlighting comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No hard sell when buying our mattress, just great service from Stanley (Lakeside) who actually listened. Mattress arrived when they said it would and no hanging around waiting either. Would comple... See more

Rated 5 out of 5 stars

Fantastic service from start to finish! Mattressman is a genuinely friendly and welcoming place to shop, and it really shows in the team. Our salesman, Stanley S, was brilliant — full of life, frie... See more

Rated 5 out of 5 stars

Definitely a 5* experience from start to finish. It was a complete revelation to be able to phone & within seconds be speaking to a human who was so helpful & a pleasure to talk to - no ridiculous AI... See more

Rated 5 out of 5 stars

Very helpful in store. Then delivery two weeks later, notified day before they would arrive within 2 hour time slot , arrived on time, took old mattress and put bed where directed . Very pleased with... See more



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Mattress Store

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66K reviews

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4.8

All reviews

(66,421)

6,231 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend

Ordered an Ottoman bed for son, lovely bed. Easy to assemble, did it by myself took a couple of hours (but I do follow the instructions carefully) Easy to order, good communication. Delivered on time and delivery driver rang before delivery to give estimated time. Was polite and delivered into the garage no problems. Would order again and would recommend.

13 August 2026
Rated 4 out of 5 stars

Very good

Very good, checking out the beds at Norwich store took out the uncertainty about what initially feels comfortable for myself, the sales guy just showed us what available and advised what the mattress are made up, no hard sell.
The delivery was next day and David the delivery guy was pleasant, helpful and advised any problems give them a call.
The bed feels well made and maybe harder than i had decided on, but it is comfortable and the firmness is nice and i sleep well in it.
It's only 12days sleeping on the new mattress so fingers crossed it is as good as initially found to be.
Well done Mattressman and thankyou to the staff.

10 August 2026
Rated 4 out of 5 stars

The bed came in good time

The bed came in good time. It was a bit fidley to put up but I was doing it on my own. Looks good. Hope this frame will last many years. Thanks.

13 August 2026
Rated 4 out of 5 stars

mattrassman did very well

mattrassman did very well , everything went great until my order reached the ,courier then everthing went down hill,
they failed to deliver on the day and so the item was out the follwing day on an AM delivery, 2.30pm it arrived, so i will give them 1 out of 5

13 August 2026
Rated 5 out of 5 stars

Initial thoughts are that I have made the right choice

Full details about each mattress available on site making selection based on firmness, cooling, material, spring configuration etc simple.
Ordering was very straightforward and follow up with delivery details was excellent.
Actual delivery was very quick, delivered right to my front door (I am at 3 stories from ground) and the package arrived without a mark on it.
It's early days to be talking about comfort etc but initial thoughts are that I have made the right choice and on the first night I slept soundly for at least 8 hours straight, something that I have not experienced for two and a half years.

13 August 2026
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Reply from Mattressman

Good afternoon Jeremiah,

Thank you for your wonderful review! We're so pleased to hear that our website made your mattress selection simple and that the ordering process was straightforward.

It's fantastic that your delivery was quick, arrived in perfect condition, and was brought right to your door. We're especially delighted to hear that you've already experienced such a sound night's sleep, and we hope you continue to enjoy your new mattress!

Victoria

Rated 5 out of 5 stars

Delivery men were cheerfully polite …

Delivery men were cheerfully polite helpful an̈d obliging

13 August 2026
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Reply from Mattressman

Good afternoon Andrew,

Thank you for your wonderful feedback! We're so pleased to hear that our delivery team was cheerful, polite, and helpful. We truly appreciate you taking the time to share your positive experience.

Victoria

Rated 5 out of 5 stars

Discounted price for an excellent…

Discounted price for an excellent mattress, smooth delivery

13 August 2026
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Reply from Mattressman

Good afternoon Charlotte,

We're so pleased to hear that you're happy with the value of your new mattress and that the delivery process was efficient and hassle-free!

Victoria

Rated 5 out of 5 stars

After an issue created by the DX…

After an issue created by the DX delivery company, the recovery to the problem was resolved predominantly by Macie but also Gavin, impeccably. Thank you

13 August 2026
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Reply from Mattressman

Good afternoon Stephen,

We're so pleased to hear that the issue was resolved impeccably, and we appreciate you acknowledging the efforts of our team. It's wonderful to know that we could help.

Victoria

Rated 5 out of 5 stars

Amazing service

Fast delivery. Helpful delivery driver. Great customer service. Very useful that I was able to track where the driver was to get a better idea of the arrival time.

12 August 2026
Mattressman logo

Reply from Mattressman

Good afternoon Esther,

We're delighted to hear about your positive experience! It's wonderful to know that you found the delivery fast, the driver helpful, and our customer service great. We're also pleased that the tracking feature was useful for you.

Victoria

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