I’ve tried so many different shapewear brands before, but I never felt like my body looked the way I wanted it to. My stomach would always look round, and I could tell even after putting the shapew... See more
Company replied
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See what reviewers are saying
I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
Company replied
I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
Company replied
I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
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Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Your manager is not very pleasant
30 November 2022
Reply from MASKATEER
Hi Yuliya, thank you for your feedback. We are sorry about any unpleasant experience, and we will look into this immediately and hope it was just a misunderstanding, because ultimately our customers are the most precious things to us. Please could you write to us at support@maskateer.com explaining what you mean by "not very pleasant".
Many thanks,
MASKATEER Team
Don't order from these guys
Don't order from these guys! First they charge you for shipping and for international cost. When you never received the product instead of refund you, they charge you 40$ for shipment return. There are a scam!!! Don't buy from them
29 November 2022
Unprompted review
Reply from MASKATEER
Hi Alex,
Thank you for your feedback. We would like to look into your case further because we usually have very satisfied and happy customers, please email us your completed order number at support@maskateer.com.
We are an extremely hard working and honest online brand with a good reputation for customer service and we are extremely helpful to each and every one of our customers, who are all important. It is not a scam and our shipping to the US is not 40$. In addition, the shipping goes straight to a third party like FedEx, UPS or DHL and we do not profit from it in any way. We try our best to ensure you get a good delivery every time.
Many thanks,
MASKATEER Support Team :)
I can’t be happier with the quality
I can’t be happier with the quality. It is amazing. I will never order another brand again.
I will be ordering a new size soon, it truly takes away inches of your waist and shapes you into a sexy goddess.
13 September 2022
Reply from MASKATEER
Thank you for your great in-depth review and we are extremely happy you loved our products and brand. :)
Reply from MASKATEER
Thank you :)
Happy with Maskateer!
Orderd twice. Very good service, good waistrainers and good delivery! Can't wait for the next order!
18 July 2022
Reply from MASKATEER
Thank you so much for the great review.
I'm very satisfied with all the…
I'm very satisfied with all the products I have bought till now, they suit my needs and wishes. I would recommend Maskateer products to anyone who's looking for quality, functional and great looking waist trainers or gym belts, or shaping products. Also the customer service is very helpful and with fast response. I would also like to applaud the much faster delivery in this year (for Germany).
24 June 2022
Reply from MASKATEER
Thanks you for the excellent descriptive review, we are so happy you liked our products and will continue to strive for perfection.
Reply from MASKATEER
Thanks for the great review.
I love the corset
I love the corset, the quality is good.
Delivery is fast, even Im in Taiwan. Planning to buy the second one!
8 June 2022
Reply from MASKATEER
Great that you mentioned where you were. We deliver everywhere and are happy that you are happy with our product and service. We look forward to be of service to you.
Delivery time to Serbia was amazingly…
Delivery time to Serbia was amazingly fast. At the moment I'm living in Kosovo and I still didn't see the product. My sister says its great quality. 4 stars only because you don't deliver to Kosovo, I am certain plenty of women in Kosovo would love to wear your corsets. When I try the product then I can review it.
27 May 2022
Reply from MASKATEER
Hi, thanks for the great review. However, we do deliver to Kosovo and have a good delivery network in 150+ countries, contact us on support@maskateer.com if you want to know more about our Kosovo delivery service.
I have very bad experience with…
I have very bad experience with Maskateer last time.
I already use their product and I did not paid any extra cost last year when I spent avot 140 euro od goods. This year I spen less than 70 euro and paid extra cost for custom and transport even if our Government act states that we have to pay if amount is higher than 150 euro.
When I bought goods there were written than I paid shipping costs and I was sure that it will be same procedure as last time.
My goods delay more than 3 weeks and their answers about return are very dissapointed.
17 May 2022
Unprompted review
Reply from MASKATEER
Hi, thank you for your review. We are sad that you had a not so good experience on this occasion unlike the previous one. Unfortunately, like you, we are so disappointed with the new regulations in 2021 since Brexit, which made delivery more complicated for everyone to certain regions around the world. Both buyers and sellers were affected and Customs fees and Import duty are also some things that we do not control. We do on the other hand help our customers as much as we can, and some Customs delays are again our of our hands. We continue to to the account managers from the shipping companies we use to ensure things improve week by week, and we can say that things are getting much better between deliveries across international borders and we operate locally in different regions now also so our customers can avoid Customs fees and Import duties in certain regions.
DHL cost
Good day,
I received from the DHL email where is written that I have to pay additional cost of 60 eur for there services and customs clearance is included in the package as well.
If I knew that I have to pay almost double price I would never order from you waist trainer. I come from Serbia and here salaries are not high as you may know, average salary is 400 eur.
You should have option to send package with the regular post office and if someone wants can request DHL for the fast shipping.
Apart of that waist trainer is very good I am satisfied with the quality.
Best regards,
Marija
11 May 2022
Reply from MASKATEER
Hi, thanks for you review and yes we use more than one carrier for Serbia. for returns we also advise our customers to to use carriers like PostExpress EMS in Serbia. In terms of Customs and Import duties, it is not us that charge you these fees but the Government and your tax authority for when you purchase international products. Despite being a British brand, the good news is that now we have a local warehouse in Serbia so no more Customs fees for our customers.
Finally, thank you for your great review on the product also. :)
It would be good to make more models…
It would be good to make more models for short people as well
14 April 2022
Reply from MASKATEER
Thanks for your review but we do have models and collections for short people. The Couture and LUXE are particularly for short toros or shorter people.
I highly recommend the product ❤
I cannot express how pleased I am with my purchase!
I am usually sceptical about internet shopping because of many previous disappointments and you, dear Maskateer Team, are a really pleasant surprise in every way:
- From replying and »comforting me« that you will take care about my mistake that I have made by ordering the wrong size (this size fits perfectly)
- To how fast I have received the product
- How nicely it was packed and of course, main thing
- The product is fantastical, super comfortable to wear and almost invisible under my outfit.
5 April 2022
Unprompted review
Reply from MASKATEER
Hi Tadeja, thank you so much for the wonderful in-depth review, we are so happy that you liked the product and service.
No return
On the return, the corset was stained probably at the customs, so Maskateer did not send me the right size, even though I've explained to them that I didn't even put it on.
Very unsatisfied with this purchase.
29 March 2022
Reply from MASKATEER
Hi Marina, we are so sorry to hear of your experience. The size chart on our website is extremely accurate and depends on how one measures themselves. It is sad to hear that you ordered the wrong size.
Very happy with quality!!
29 March 2022
Reply from MASKATEER
Thank you Gabrijela for your great review.
They were so pleasant and helpfull I…
They were so pleasant and helpfull I am just about to buy a new waist trainer. Amazing products and customer service.
13 March 2022
Reply from MASKATEER
Dear Zorica, thank you for your beautiful words. :)
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