I’ve tried so many different shapewear brands before, but I never felt like my body looked the way I wanted it to. My stomach would always look round, and I could tell even after putting the shapew... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a Maskateer customer for almost 10 years, their waist trainers helped me immensely with my back problems and also changed my body shape completely! Customer service is always amazing and... See more
Company replied
I’ve had 2 waist trainers from here and the first one I wore it so much for about 4 years after having my little girl it really did work - the other I’ve never worn due to ordering the wrong size I’ve... See more
Company replied
I bought Maskateer leggings for extra support(nothing feels right after C-section). I didn’t know what to expect but when I tried them on I realised how comfortable and supportive they are! And no... See more
Company replied
Company details
Written by the company
MASKATEER is a British shapewear brand beginning its journey in 2014 with the aim to provide people with products, which will assist them in their day-to-day weight loss, exercise goals and to improve their confidence and health.
Contact info
United Kingdom
- support@maskateer.com
- www.maskateer.com
4.3
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always perfect products
Always perfect products! I've got 3 waist trainers ordered so far,I can see such a difference,my tummy is getting shaped .Also the support for my back is brilliant.And they shape the body so good,that's another benefit
29 June 2022
Unprompted review
Reply from MASKATEER
Hi Rositsa, thank you so much for this wonderful review. We try our very best to make this experience the best for all our customers.
Great
Had a few questions which were quickly replied to, wrong item sent and exchange was super efficient. Ordered the slimming leggings and quality is great, want to order a waist trainer next as amazing reviews
20 June 2023
Unprompted review
Reply from MASKATEER
Thank you so much for the great review. We are extremely glad that you had a great experience and enjoyed our products.
I’m extremely happy with my waist…
I’m extremely happy with my waist trainer. I bought after having a baby and found it comfortable and supportive to wear every day. It also was amazing at helping me get my post baby waist back
19 June 2023
Unprompted review
Reply from MASKATEER
Hi Harriet, thank you so much for this wonderful review about our post-pregnancy products. Thanks x
Second time ordering
Second time ordering, amazing service & quality both times!! The item I originally ordered is still going 2yrs later.. granted it’s seen better days but it’s still intact and I wear it EVERYDAY for work. I’m constantly on the website just browsing & I’ve not been able to order anything for so long as I just haven’t had any spare money.. anyway my trainer was reduced to £30 so I ordered again, went for the M as previously but obviously lockdowns taken its toll and I’m apparently now a L 😭 sending it back was so easy. I have adhd and I panic with things like this so I emailed and they emailed me right back (over a bank holiday too) with a contact number and address and made it so easy for me. I returned it and 4 days later my money was refunded. I ordered a L and after a week I’m back to my first row of hooks and I feel amazing so looks like I’ll be reordering that M when I next get some spare money 😂
4 June 2023
Reply from MASKATEER
Hi Jenn, thank you so much for the great review. We are so happy that you found everything of great satisfaction and are always here to help. Thanks again for the lovely review! :)
Black monochrome
I ordered black monochrome, quality and power of waist trainer are awsome, shhiping is fast,communication with the seller good, everything is perfect.
I recommend this brand!
8 May 2023
Reply from MASKATEER
Thank you Ljubica for the great review. :)
Perfect 🤩 I’m so happy to order it))
9 May 2023
Reply from MASKATEER
Hi Anastasiia, thank you for the lovely review.
Second purchase and even more satisfied
I have previously purchased from Maskateer and was very satisfied with the results , so I have made another purchase for different product. So much in love now with my gym belt, great sweaty results, nice back support easy to wear. Recommended already to all of my friends, it something which you must have.
27 April 2023
Reply from MASKATEER
Thank you so much for the wonderful review.
Nicest customer service came at a good…
Nicest customer service came at a good time and the product was amazing
25 April 2023
Reply from MASKATEER
Thank you for your lovely comments :)
Reply from MASKATEER
Thank you so much for your feedback.
Worth buying!
I love it 🥰, pls be carful with the measurements - 1 cm means a lot - order your true size !!
6 April 2023
Reply from MASKATEER
Thanks and great advice for others also.
Good quality
Good quality. Great waist trainers. But they should put people on the ads who need them.
27 February 2023
Reply from MASKATEER
Hi, thanks for your excellent feedback and we will continue to endeavour to put out ads of more and more diverse people as you suggest, thanks. This is usually on social media pages however @maskateertm, please take a look.
Very bad experience
Very bad experience first with the shipping and second with girl on the emails ! Never by more in this page!!!
15 February 2023
Reply from MASKATEER
Hi, we are sad to hear you were not satisfied with the shipping. Usually the carriers we use are good and customers are happy but unfortunately on this occasion they must have let you and us down. We will report these issues to our account managers of the carriers. Thanks for letting us know.
Not accurate sizing , expensive returns!!!
Not accurate sizing. No return label provided. If needed return or exchange shipping from USA will cost $50-65 . Not worth it. Pretty much this company doesn’t want you to return anything! By the way I received an item delayed , after 3 weeks of hustling emailing them back and forth. Package was open and arrived from Bulgaria instead of UK🤨
15 February 2023
Reply from MASKATEER
Hi, thanks for your feedback, which we have fully taken onboard. However please note that the sizing on our website is accurate and thoroughly checked frequently.
Measuring a waist is tricky in the sense that a waist size and body shape is different with each customer, and that in most cases to get the right size, a little squeeze whilst measuring is required for the perfect compressed size for your waist.
The point about us not wanting anything to be returned, is a little unfair we feel because we pride ourselves on great customer service and are only happy when our customers are happy. It is not in our interest to have unhappy customers and we are more than happy to refund returned items. In terms of shipping fees, the price you stated is extreme, and US Post tracked service would have been a lot cheaper than 50-65 USD, in fact many other couriers charge less than what you have quoted. The return instructions on our website are pretty straight forward and standard throughout the online industry, hence a normal return policy as can be seen all over the web.
Please note that we also subsidise shipping fees to the USA for our customers, hence enabling our customers to pay a lot less for shipping and receiving their order in the first place.
Finally, the product can be shipped from any of our warehouses where it is in stock, whether the UK or EU, hence it does not cheapen the process, nor are any of our products opened so we will speak to the carrier about this.
This is a great product
This is a great product. Love that it is not too tight, just tight enough to be comfortable but also effective.
The short version is great for petite ladies.
I gave it 4 stars, because I had issues with the costumer service.
2 February 2023
Reply from MASKATEER
Hi, thanks for the generally good feedback, but please write to our support@maskateer.com email and explain what you mean by issues with customer service. We pride ourselves on a good customer service and take any issues serious and would love to discuss with you how we can improve anything in your experience. Thanks.
Everything is structured and organized
Everything is structured and organized. Great service
27 December 2022
Reply from MASKATEER
Thank you :)
The best waist belts/corsets ever!
The products are really high quality and very comfortable to wear! I am recommending to all of my friends. And the customer service is brilliant! The team always replies on the same day and is very helpful! Thank you!
26 January 2023
Reply from MASKATEER
Thank you so much for your kind words! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.