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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, thoughtful design, and superior craftsmanship, often highlighting the use of excellent materials. Many consumers appreciate the unique style and durability of the jackets, noting they are built to last and suitable for various occasions and weather conditions. The customer service is also frequently commended for being outstanding, helpful, and attentive. However, some customers expressed dissatisfaction with certain aspects. A few reviewers reported issues with product sizing, finding jackets to be smaller than expected or inconsistent across different designs. There were also occasional concerns about the quality control, with some receiving items with marks, stains, or unsewn linings. Additionally, a minority of people were not happy with the functionality of some jackets, citing design flaws such as inadequate waterproofing for waxed jackets, lack of two-way zippers, or insufficient pocket closures.

What people talk about most

Product

Reviewers express high satisfaction with the product, consistently praising the exceptional quality, design,... See more

Quality

People report positive experiences with quality, praising the exceptional materials, build, and design of the... See more

Customer service

Users describe positive interactions with customer service, highlighting it as outstanding, superb, and... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with their orders, often... See more

Price

Customers had ambiguous experiences with price. Many reviewers acknowledge that the products are expensive,... See more

Based on these reviews

Rated 5 out of 5 stars

Another jacket from Frahm,the Harrington (lined), just delivered. Oh my flipping goodness!! Pure unadulterated class bursting out the packaging. Off the scale materials, build quality and design wit... See more

Rated 5 out of 5 stars

It's another Frahm jacket and it's another stunner. I basically have frahm jackets, shirts and T shirts making a hostile takeover in my wardrobe !! 😃 Recently Nick Hussey co founder of frahm has de... See more

Rated 5 out of 5 stars

Superb, well designed jackets - with great sizing and easy returns (if you do like me buy a couple to check best fit). I have several - and another on order. They just look better than other brands -... See more

Rated 5 out of 5 stars

First class product if you want an exclusive jacket British made then I can not recommend frahm highly enough , my jacket(s) are really well made tough and smart , any drawbacks? None you just have... See more


Company details

  1. Men's Clothing Store

Written by the company

TOUGH, BEAUTIFUL JACKETS FOR REAL LIFE All 4,500+ unedited & verified customer reviews, averaging 4.9/5 here: https://frahmjacket.com/pages/review


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

British design at its best

My first purchase from Frahm and I'm so impressed with the design, quality and fit of the Harrington jacket that I have already placed 2 further orders - another Harrington in a different colour and a 2027 Workers Jacket.

Being tall it is difficult to source quality clothing that fits and the Frahm sizing is perfect. The weight of the jacket and finishing details shout 'quality' and I know that this will be a very well used jacket.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great people and great products!

The quality of the people make so much difference to my view of a business, and every single person I have dealt with in Frahm has been amazing! So personable and responsive, always helpful.
The jacket is really good as well! I had to swop sizes and this was no problem. It was hard to wait for something so long in this time of instant gratification, but actually I think it’s been good for me.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Tough and very much beautiful, Frahm does it again.

Another jacket from Frahm,the Harrington (lined), just delivered. Oh my flipping goodness!! Pure unadulterated class bursting out the packaging. Off the scale materials, build quality and design with Nicks obsessive attention to detail at the forefront. A genuinely superb jacket. I can now understand why they're such a best seller. Very much worth the wait, and I'm now a proud owner of a Frahm 'classic'..

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb product with service to match.

First class from FRAHM start to finish.

Great product, quick replies and knowledgeable staff. Being tall and often in between sizes clothes can be a nightmare. The expanded range of sizes of FRAHM are excellent for those above 6ft 4.

Nick has designed and made some beautiful jackets.

Clive - excellent service on queries regarding sizing and delivery etc.

Izzy - helped with return of a jacket that didn’t fit, explained I was travelling later this week and within about 2 hours of the return going into the postal system the new jacket was on the way. Some size down and actually in my preferred colour choice.

FRAHM so far can’t be faulted - I’ll definitely be back for another jacket later this year. Thank you!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Faulty goods and customer rights

I was a loyal and repeat customer however here comes the but... But not anymore. Here's why. I received my latest order that should never have passed quality control - the left sleeve lining was not sewn up, almost from elbow to wrist. I arranged for a replacement and returned the faulty jacket. Soon afterwards I received a package containing not a replacement but a REPAIR and a very bad one at that. Under the Consumer Rights Act, I am entitled to a replacement so requested one. If I'd wanted a repair, also my right under the Consumer Rights Act, I'd have asked for one. I'm still waiting for customer service to reply.

13 February 2026
Unprompted review
FRAHM Jacket logo

Reply from FRAHM Jacket

Dear Graham,
I spent quite some time talking with Izzy, who runs our customer service, and Paul who runs product dept, to understand what on earth happened here. I was, like you, absolutely horrified.

I think we've now helped you as best we possibly can, and apologised?

What happened is that a new person was employed at the manufacturer and botched that a set of your size and colour, one sleeve only. That seems bizarre but it is how defects happen. One person is given one set of components in one size and colour, like a left sleeve. If they're distracted (or in this case just bad) they may well not do all that set of sleeves properly.

That person is no longer working there. The factory were also appalled (it's very bad for their relationship with us too) and we all reviewed their and our QC, which is normally extremely thorough.

What made it worse was it looked like we sent you a badly repaired substitute. Instead we immediately sent you a replacement in good faith, not knowing that bad member of staff in the factory had botched the sewing to cover up their mistake, looking like we'd just badly repaired your jacket!!

What your problem caused was actually, painfully, very important. We immediately QC checked ALL of that style, which took days but was vital. We reviewed our already intense QC. Caused our factory to up their game and ensured that the person is nowhere near our product again.

Our fault rate is extremely low at 0.1%, at a premium brand average of 8-10%, but as we set and reach such as a high bar, as you've seen, it's even worse when that 0.1% creeps out.

It's a one-off for us and one I hope you can see we took extremely seriously. Our reputation is everything.
Yours sincerely,
Nick Hussey - founder

Rated 1 out of 5 stars

$300 to try on a mis-sized coat

Ordered a jacket and paid $1900 for it — $1600 for the jacket and $300 for shipping. It arrived and had the shortest sleeves I’ve ever seen on an XL from any brand. The arms looked like a child’s coat sleeves. I returned it immediately and, upon being refunded, learned that I was out $300 for the privilege of having tried it on.

6 January 2026
Unprompted review
FRAHM Jacket logo

Reply from FRAHM Jacket

Hi Stephen, I'm sorry you're disappointed. We sell a large proportion of our goods to the USA and this is rare but can happen. The $300 isn't shipping but duty, which for all imports into the USA is non-refundable, annoyingly for all of us and other brands. However I have requested my colleagues offer that back to you as credit anyway.
Regarding the XL, I'm afraid all brands have different sizing and it's best not to buy your usual size. A US XL is general much bigger than a UK or EU. We are seen on the more generous side for the UK, especially our sleeves, as we offer free sleeve reduction if wanted. It's always best to check in with us or our size chat, or whichever brand you're buying from, the check the right size purchasing. Do grab us by email or live chat and we rarely, if ever, get it wrong and that will save you a lost duty payment to US Gov.
Take care,
Nick.

Rated 2 out of 5 stars

Dissatisfied with fit and quality. Unable to leave reviews on Frahm site

I’ve ordered two jackets from Frahm in the same style - separate orders, quite a few weeks apart, and for both purchases I did not get a link from Frahm to review the product.

For my first order I sent for a 4XL jacket in my size and fit as recommended, but it was way too small - fitted like it was one or two sizes smaller than expected.

For my second order the 5XL jacket was little larger but still much too small even though I ordered a size above my chest size. It was still really tight around the chest and very tight on the arms and shoulders.
The main issue with this last order was the quality was really poor. The jacket had marks, bits and small feathers stuck in the wax. It wasn’t clean. The jacket had marks and stains in the material and waxing that made it look dirty and worn - much more so than you would naturally expect with a waxed jacket. Frahm apologised for the poor quality control.

I did not get sent any links from Frahm to leave a review for either purchase, which is unusual - so I’ll need to leave the review here.

26 October 2025
Unprompted review
FRAHM Jacket logo

Reply from FRAHM Jacket

Hi Ian,
I always check the details when we get a bad review, and sadly (but sort of positively) your email was easy to find as those complaints are so rare.
I checked and you didn't receive review requests as you are unsubscribed from marketing and we won't/can't email you beyond the essential. You're always welcome to ask us for a link and we can send you that though.
I also saw your photos and it isn't acceptable, as you say. It's always hard to say the origin but this is white fabric lint, not feathers. Most likely you got a return sent back to us, and someone didn't check it before putting it back into stock, which is very rare for us, but totally not on. My apologies.
Yours,
Nick.

Rated 2 out of 5 stars

Waxed jacket £540 but can’t wear it in…

Waxed jacket £540 but can’t wear it in the rain, even just a light shower. Water seeps through the seams, everywhere. It’s a nice jacket and well made with quality zip and fasteners, but not sure when I would want to wear it if I can’t wear it in the drizzle or rain. Very disappointing experience with customer service. I feel I have really overpaid for an unsatisfactory garment to be honest.

10 November 2025
Unprompted review
FRAHM Jacket logo

Reply from FRAHM Jacket

Hello Nigel,
I checked your email exchange with Izzy, and i thought she did a helpful, fair and clear job of explaining that the coat isn't waterproof or the seams sealed. Waxed fabric isn't, and seam sealing it would unnecessarily increase costs and reduce breathability, which is the main technical aim of this design. We would never say a jacket is waterproof unless it was. I'm sorry you thought that it might be, but I'm really glad you have had excellent use of it beyond the rain storm.
Yours,
Nick.

Rated 5 out of 5 stars

Top quality all round

I've bought a few Frahm jackets. The quality and fit really is second to none. That's why I have gone back to them. I have had one jacket adjusted for sleeve length and any questions or queries I have the customer service is, as Tina Turner would say, simply the best. If you want a top quality jacket then these are the ones you want.

12 November 2025
Unprompted review
Rated 3 out of 5 stars

Thermal field jacket good not great

I've just received a ventile thermal field jacket, whilst the quality is good the jacket is let down by major design flaws, I've worked outside all my life, so I know what a jacket needs. First glaring error is the main zip it simply has to be a two-way zip so you can access the internal lower pockets without having to unzip the whole jacket and also would allow you to ventilate from the bottom when required, it unfortunately is not. secondly the lower hem is quite wide but there is no adjustment by cord (like the waist) or extra poppers on the hem this allows for cold updrafts or rain to get in. Thirdly the side hand warmer pockets have no type of closure so any items you may put in them could easily fall out. All the above are simple easy cheap errors to fix. But alas spoil what could be a great jacket .I was going to pull the trigger on the quilted Harrington jacket they make however having received this jacket I am going to give that some more consideration I may yet return this jacket as I'm not sure I can live with these simply to fix faults
Edit: after reading FRAHM,S response I thought I should reply, Firstly at no point said I liked the jacket I said the quality was good. Secondly if a draw cord at the hem would be unsightly causing bunching, does it not do so at the waist. Thirdly I have numerous jackets with two way zippers none have ever had issues re pulling the zipper up !to gain access well How do you close the jacket ( a strange comment).Lastly adding poppers to the side pockets would in no way restrict access with gloves on but would add security. Do I need a fashion coat? Maybe. Do I need a functional outdoor coat yes .is this it? Jury is still out

12 November 2025
Unprompted review
FRAHM Jacket logo

Reply from FRAHM Jacket

Hi Gary,
These are deliberate & careful design decisions by us, not faults, errors or oversights. We can never design the perfect jacket for each individual taste but I’m glad you like it.
This jacket is built to work in many environments for practical everyday use but also smart urban wear, not always but often including serious outdoor use.
Rather than draw cord hem, which would tighten the jacket in an unsightly way around the legs, it is at the waist.
Of the nine pocket choices, 7 are cargo but two are purely hand pockets, with easy gloved access the priority. Thus they don't have closures.
A two way zip was a harder choice, but these can be less reliable and harder to use. Access to the pockets from below via a two way zip would be very difficult as the arm would have to come up the jacket rather than down it. We assume users will use the exterior pockets for such items.
I hope this provides insight into our design decisions.
Yours,
Nick.

Rated 5 out of 5 stars

Put simply, great!

Put simply, FRAHM jackets are great. Furthermore, and equally importantly, the company is great. I have purchased 6 jackets and they are all excellent (fit, quality, size, design). Their customer service is outstanding and is good for when there is a problem as well as pre-sales.
I look forward to many more years of enjoying my current FRAHM jackets and the new ones I will inevitably purchase! 😀

9 November 2025
Unprompted review
Rated 5 out of 5 stars

The only company that aligns with what I am after as a consumer!

Ive just received my peacoat (grey xxxl) and it is BEAUTIFUL! In fact, there's only one thing more beautiful than this - and that's my wife!! Had it not been for her, I'd be marrying it!!! 🙂 the build quality is just off the planet, and it really is the jacket I have spent years and years looking for!

I'm so, so glad I went against my instincts, and aligns with what I look for as a consumer! A huge thank to to all at team Frahm! 😉 #backofthenet

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Honey of a jacket A Waxed Quilted Field Jacket in Honey Tan

It's another Frahm jacket and it's another stunner. I basically have frahm jackets, shirts and T shirts making a hostile takeover in my wardrobe !! 😃
Recently Nick Hussey co founder of frahm has decided to focus only on jackets which is a shame because whatever he designs has a lot of thought and individuality to it. I've only ever seen one other man wearing a frahm jacket and you know what I love that. Don't be a North face, Rab, Superdry 'bore' be an individual !!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I ordered a jacket, exchanged it for another, then cancelled it and went back to the original in a different size - all in all a nightmare client! I think this transaction tested their systems to the full but throughout Izzy was amazing guiding me through the process on how to get the jacket I wanted. These jackets are beautifully designed and very high quality. I also love the back-story to the brand. Congratulations Nick and Team.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Just received my field jacket.

Just received my Forest Green field jacket after a 7 month wait. But it was worth the wait and the price - the jacket fits perfectly, the quality is excellent and (putting it in basic terms!) I love it. Starting to wonder about a second jacket for 2026!
Thank you FRAHM.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

You need one or four! Outstanding

I’m very lucky to own a few Frahm jackets which I’ve purchased over several years. They have all be nothing less than excellent, you really get what you pay for! Excellent fabrics, amazing fit and a jacket which continually earns you comments on how good it looks. Yes they are expensive and yes I’m had an issue or two but whenever I have the customer service has been outstanding! You talk to real people based in the UK. They are bloody brilliant and Nick gives you a few good laughs and some hard hitting but amazingly honest stories too. I’ll be buying more I’m sure!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

First Class Products and Customer Service

I do own a number of Frahm Jackets so this is a cumulative review over 5 years since I found them. In each case, I have received a beautifully designed and made jacket. I'm quite short so have had alterations and in one case a repair without any issue. I'm often receiving compliments for whichever one I'm wearing. I feel the cold a bit more than I used to and can layer up underneath. Love the brand, love the message and equally as importantly, love the jackets

12 August 2025
Unprompted review
Rated 5 out of 5 stars

high quality jackets

The quality of the jackets is fantastic, extremely happy with my purchases. Customer service is good and the team clearly care about the product and delivery is typically on time-the only time it wasn’t, the Team and Nick were open and honest, which I appreciated. Overall, it is a great product and I can highly recommend Frahm as a high quality product.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly addictive

Once you buy a Frahm, you may develop an addiction.

The brand has a signature of understated style, gentlemanly yet rugged and unpretentious. Something along the lines of James Bond as a lumberjack. There's also a willingness to add a bit of dash, such as colours for men that are outside the uniform palette but without turning you into a peacock.

The difference in a Frahm is subtle but you feel it. I've built up a collection by now, starting from about 3 years ago. They feel great to wear. The fit is good, on me at least. The jackets also make me feel like my own personal superhero when I'm wearing them, which is a great trick and I've no idea how it's done. I put it down to lots of tweaking of design from a brand that believes in craft and then my personal preferences.

They are expensive. I have hovered on a purchase decision more than once, sometimes for months. I haven't regretted a single purchase.

12 September 2025

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