Marlows Diamonds Reviews 

3,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly staff members for providing expert advice, ensuring that every visit feels personalized, comfortable, and truly special. Consumers consistently highlight the outstanding customer service, noting tailored attention, helpful guidance, and prompt assistance with ring sizing and maintenance. People also deeply appreciate the stunning selection of bespoke jewellery and high-quality diamonds, which transform milestone moments into unforgettable memories. Buyers regularly mention the remarkably smooth and straightforward purchasing journey, noting that the dedicated team always goes above and beyond to deliver reliable, long-lasting aftercare support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when choosing rings and... See more

Service

Customers consistently report positive experiences with service, highlighting professional and helpful staff... See more

Product

People report high satisfaction with the product and bespoke jewellery choices, noting that the quality of... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came to Marlow’s on a recommendation from a friend and it was absolutely the right thing to do. Kay was brilliant. Happy to explain everything so I clearly understand the choices being made with no... See more

Rated 5 out of 5 stars

We met Sandeep when we choose my engagement and wedding ring ...we have returned to have matching necklace and earings ...fabulous service designed just what I wanted...looking forward to wearing the... See more

Rated 5 out of 5 stars

I went to Marlow’s today and saw lovely Carmen we had our rings cleaned promptly great service as usual we were so glad Carmen was at work she’s great. We only go to buy when Carmen is there as she is... See more

Rated 5 out of 5 stars

I was so happy with my experience when my partner purchased my diamond ring from Marlows that I brought my daughter and she also purchased a diamond ring. The service is professional and I have just... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading luxury certified diamond specialists. With over 150 years of combined staff experience under one roof, rest assured the adivse customers get will be practical and honest. Our reach of customers extend to diamond and jewellery investors, dealers, wholesalers and consumers across the UK, Middle East and Europe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,089)

291 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely staff

Lovely staff, guide you through everything you need to know and very patient with decision making. Lovely jewellery made to your liking.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

My engagement ring and wedding ring…

My engagement ring and wedding ring were purchased from Marlows. Leighanne gave brilliant advice and help to us.
She is very knowledgeable and her customer service is impeccable.
Just popped in to get my rings polished and they are so sparkly, like brand new. She’s always so friendly and welcoming.
Thankyou Leighanne and Marlows for a great service.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I have used Marlow’s numerous times…

I have used Marlow’s numerous times over the years. On this occasion Sarah was very knowledgeable, attentive, and gave us unbiased advice as to which piece would be best for me. So happy with my purchase, and can’t recommend Marlow’s enough!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I've always come to Marlows Diamonds…

I've always come to Marlows Diamonds for any significant piece of jewlerry.
The quality of diamonds and jewelery pieces ar eseco d to none and the knowledge they have helps you make the decision process easy.
Sandeeps always given great customer service and I wouldn't go anywhere else.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

new wedding rings

We came to purchase new wedding rings. We were greeted with such a warm welcome by Kay. She knew exactly what we needed. Nothing was too much. Her customer service is excellent and you don’t feel pushed at all. She even had my engagement ring polished whilst we waited for the rings to be adjusted.
We would definitely come here again for future purchases.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Kay was absolutely fantastic from start…

Kay was absolutely fantastic from start to finish. She helped my wife choose a replacement engagement ring after she sadly lost her previous one and she made what could have been a difficult experience feel so positive and special. She was patient, knowledgeable and genuinely cared about helping her find the perfect ring. She’s absolutely in love with her new ring and couldn’t be happier with the service I received. For a husband, that makes me feel so happy. Thank you so much, Kay. I would highly recommend you!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I've purchased many items from Marlows…

I've purchased many items from Marlows over the years.
The quality of the jewellery is excellent and the customer service is outstanding.
Sara really knows her stuff. She assisted with my engagement ring two years ago and my wedding ring today. She knew exactly what I wanted both times and couldn't have been more helpful in getting everything custom made/altered to perfection.
I highly recommend Marlows and in particular Sara if you are looking for jewellery for the special occasions in your life.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

It is our third ring from Marlows

It is our third ring from Marlows. The service is excellent and the choice is wonderful. There is no pressure but a lot of support. Kay is very knowledgeable and incredibly helpful. We highly recommend to all.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

As usual I received outstanding service…

As usual I received outstanding service from Kay. Clearly an expert in her field. I’ve purchsed an engagement ring, 2 wedding rings, eternity ring, earrings - all platinum diamond.
The latest purchase was a 1carrat earring which i was very nervous about (big ears, 54 etc.)
Kay was very helpful and not pressuring me to buy. I’m happy with my purchase but needed it altering. Kay worked with me & posted the earring back to me free of charge. Every member of staff I’ve dealt with knows their stuff.
Highy recommended

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service, so many jewellery shops to choose from but the service i got when I came in to purchase the engagement ring I had to come back to see the same lady called kay when it was time to get the wedding ring. You should be proud to have such a lovely person working for you.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Marlow’s is the best place

Marlow’s is the best place. We have been coming her for the last 11 years and there are so many reason… expert advice from Kay and the team, fair price, honest and trust worthy. The jewellery quarter can be a daunting place but Marlow’s is a safe pair of hands!

11 July 2026
Unprompted review

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