Marks Electrical Reviews

118,758

•

4.8

Appliance Store

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Review summary

Created with AI, based on recent reviews

Looking at 17,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the swift and efficient delivery service, often receiving orders quickly and within expected timeframes. People consistently praise the delivery staff for being polite, friendly, and exceptionally helpful, often going above and beyond. The overall service is described as excellent, with many appreciating the clear communication and competitive pricing. However, some customers also noted issues with delivery, including items arriving late or being missed due to stock problems. A few people also reported receiving damaged or faulty products, expressing concerns about the company's resolution process for these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, frequently praising the delivery teams for being friendly,... See more

Service

Customers consistently note positive experiences with service, praising the excellent help with ordering,... See more

Product

People report positive experiences with product, often highlighting the great prices and value for money on... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting excellent help... See more

Reviews shaping this summary

The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more

Company replied

RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more

Company replied

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more

Company replied

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more

Company replied

Company details

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

Boston Road, LE4 1AU, Leicester, United Kingdom
0116 2 514 513
sales@markselectrical.co.uk
www.markselectrical.co.uk

4.8

Excellent

119K reviews

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All reviews

(118,758)

17,172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

A day ago

Delivered on time and guy was pleasant…

Delivered on time and guy was pleasant and courteous.

25 July 2026

A day ago

Great delivery and arrived on time and…

Great delivery and arrived on time and installed my new washer dryer thank you

25 July 2026

Unprompted review

A day ago

Delivery timely and friendly

25 July 2026

Unprompted review

A day ago

Very professional and friendly,delivery first rate and on time.

25 July 2026

A day ago

Delivery was amazing it was in time

Delivery was amazing it was in time. The guys were really helpful and quick.

25 July 2026

Unprompted review

A day ago

Fast delivery

Fast delivery, installed well and efficiently by Shaun and Simon. Very professional and friendly delivery drivers. Thanks

25 July 2026

Unprompted review

A day ago

The entire experience was brilliant! From ordering to delivery and the super fast installation. Lovely guys, happy to sort out any niggles, very instructive and left everything perfect. Can't recommend this company (my first time using them!) highly enough.

25 July 2026

Unprompted review

A day ago

Voucher codes that don't even work

I was planning to purchase a Sony W800 TV, Marks sent me a 5% off voucher by email with a picture of the TV. When I entered the voucher code it was not accepted, Mark's said they cant discount this product. Why send me the voucher then ?

All in all a bit embarrassing !

18 July 2026

Unprompted review

A day ago

Great delivery

25 July 2026

Unprompted review

A day ago

We had our new Samsung American style…

We had our new Samsung American style fridge freezer delivered today, looks great, very pleased. Good offer on price from Marks Electrical. Easy website purchase, free delivery and very straightforward process. Also the delivery team kept me informed for a time slot and updated 30 minutes before arrival. Shaun & Simon, good team together, worked out the easy route into our kitchen and handled our F/Freezer with care, unwrapped and repositioned into our kitchen slot quick and efficiently. Cleared all the packaging, checked that we were happy and off onto their next delivery. Overall a great experience. Kind regards Pete & Lily

25 July 2026

Unprompted review

A day ago

Ordering from start to finish was clear…

Ordering from start to finish was clear & prescise. Constant communication regarding day of delivery. Highly recomend.
Delivery was on time & the delivery team Matt & Gore 530748 were very polite & helpful.

25 July 2026

Unprompted review

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