The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more
Company replied
They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more
Company replied
I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more
Company replied
Company details
Written by the company
You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.
Marks Electrical Details
Written by the company
- In business for over 30 years!
Contact info
Boston Road, LE4 1AU, Leicester, United Kingdom
- 0116 2 514 513
- sales@markselectrical.co.uk
- www.markselectrical.co.uk
4.8
Excellent
119K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience
I had a great experience: everything went smoothly from selecting the product to its arrival at the requested address. I was kept informed throughout the process, and the delivery guys provided a very friendly and helpful service. I highly recommend them!!!
25 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear you had such a great experience and that everything went smoothly from product selection to delivery! It's wonderful that you were kept informed and that our delivery team provided friendly and helpful service.
Delivery guys brilliant so helpful and…
Delivery guys brilliant so helpful and friendly
25 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear that our delivery team was brilliant, helpful, and friendly. Thank you for your wonderful feedback!
Great Delivery Experience
Great experience with Marks Electrical yesterday. I had ordered a new washing machine for delivery and installation, with the old one being removed. Mick D and Mike E did the delivery and the installation, and were really friendly and helpful. They made the whole experience really positive, and, having used Marks Electrical several times recently, I am very happy to recommend them.
24 July 2026
Reply from Marks Electrical
We're delighted to hear about your excellent experience with your new washing machine delivery and installation! It's wonderful that our team members were friendly and helpful, making the whole process positive. We truly appreciate your recommendation.
Urgent replacement Fridgefreezer
Existing Fridge freezer packed up in the last heat wave so urgently needed a replacement.
Delivered just over a day later by Mike & Otto after ringing first to give an update on their arrival time
Great service very happy
11 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear we could help you so quickly with a replacement, especially after your previous appliance broke down during the heatwave. It's wonderful to know our delivery team provided such great service!
Nice experience nice people
25 July 2026
Reply from Marks Electrical
We are so pleased to hear that you had such a positive experience with us and found our team to be nice. Thank you for your kind words!
Reply from Marks Electrical
We are so pleased to hear that you had such a great experience with your delivery. Thank you for sharing your positive feedback!
Delivery was fast efficient and…
Delivery was fast efficient and professional.
25 July 2026
Unprompted review
Reply from Marks Electrical
We are so pleased to hear that your delivery was fast, efficient, and professional. Thank you for your wonderful feedback!
Reply from Marks Electrical
We are so pleased to hear that your delivery was on time and that our drivers were professional. Thank you for sharing your positive experience with us!
Reply from Marks Electrical
Thank you for your positive feedback!
Helpful with delivery polite and…
Helpful with delivery polite and courtius
25 July 2026
Unprompted review
Reply from Marks Electrical
We are so pleased to hear that our delivery team was helpful, polite, and courteous. Thank you for sharing your positive feedback!
Excellent sales person
Excellent sales person
Very helpful, great enthusiasm
25 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear that our salesperson was excellent and provided you with such helpful service and great enthusiasm. Thank you for your wonderful feedback!
Very professional- Delivered on time…
Very professional- Delivered on time all good
25 July 2026
Unprompted review
Reply from Marks Electrical
We are so pleased to hear that our service was very professional and that your delivery arrived on time. Thank you for your positive feedback!
Reply from Marks Electrical
We are so pleased to hear that your delivery was brilliant and that you found our service to be very helpful. Thank you for your wonderful feedback!
Great prices on appliances, installation and great service
Great prices on appliances
Reasonable delivery and installation charges compared to other sites
25 July 2026
Reply from Marks Electrical
We're so glad you appreciate our appliance prices and found our delivery and installation charges reasonable! Thank you for your 5-star review.
Spoke to Steve a few times when…
Spoke to Steve a few times when ordering appliances and always very helpful , Thankyou
25 July 2026
Unprompted review
Reply from Marks Electrical
We're so pleased to hear you found our team member very helpful when ordering your appliances. We appreciate your kind words!
Great price and communication
Great price and communication. Fitters arrived bang on time, fitted the new dishwasher quickly and removed the old one and all rubbish. Very impressed.
27 June 2026
Reply from Marks Electrical
We're so pleased to hear you received a great price and communication. It's wonderful to know our fitters arrived on time, fitted your new dishwasher quickly, and removed the old one and all rubbish.
Reply from Marks Electrical
Thank you for your positive feedback!
Reply from Marks Electrical
We are so pleased to hear that you found our delivery team to be helpful and pleasant. Thank you for your wonderful feedback!
Easy to order
Easy to order. I've marked it down to three stars because they advertise as free delivery but the first 'free' date was 8th august which was a two week wait. I ended up paying £30 for next day delivery which was a saturday but it was still £20 for weekday delivery.
I will be kind and say its misleading but i actually think its a bit sly.
25 July 2026
Reply from Marks Electrical
We appreciate your feedback regarding our delivery options. We understand your frustration with the wait for free delivery and the cost of expedited shipping. We are always working to improve our services and your comments are valuable in this process.
Reply from Marks Electrical
We're so pleased to hear you found our pricing to be great and that your delivery was both quick and efficient. Thank you for your excellent feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.