Marks Electrical Reviews

118,725

•

4.8

Appliance Store

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Review summary

Created with AI, based on recent reviews

Looking at 17,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the swift and efficient delivery service, often receiving orders quickly and within expected timeframes. People consistently praise the delivery staff for being polite, friendly, and exceptionally helpful, often going above and beyond. The overall service is described as excellent, with many appreciating the clear communication and competitive pricing. However, some customers also noted issues with delivery, including items arriving late or being missed due to stock problems. A few people also reported receiving damaged or faulty products, expressing concerns about the company's resolution process for these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, frequently praising the delivery teams for being friendly,... See more

Service

Customers consistently note positive experiences with service, praising the excellent help with ordering,... See more

Product

People report positive experiences with product, often highlighting the great prices and value for money on... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting excellent help... See more

Reviews shaping this summary

The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more

Company replied

RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more

Company replied

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more

Company replied

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more

Company replied

Company details

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

Boston Road, LE4 1AU, Leicester, United Kingdom
0116 2 514 513
sales@markselectrical.co.uk
www.markselectrical.co.uk

4.8

Excellent

119K reviews

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We had our new Samsung American style fridge freezer delivered today, looks great, very pleased. Good offer on price from Marks Electrical. Easy website purchase, free delivery and very straightforward process. Also the delivery team kept me informed for a time slot and updated 30 minutes before arrival. Shaun & Simon, good team together, worked out the easy route into our kitchen and handled our F/Freezer with care, unwrapped and repositioned into our kitchen slot quick and efficiently. Cleared all the packaging, checked that we were happy and off onto their next delivery. Overall a great experience. Kind regards Pete & Lily

25 July 2026

Unprompted review

18 hours ago

Ordering from start to finish was clear…

Ordering from start to finish was clear & prescise. Constant communication regarding day of delivery. Highly recomend.
Delivery was on time & the delivery team Matt & Gore 530748 were very polite & helpful.

25 July 2026

Unprompted review

18 hours ago

Great experience with the delivery and…

Great experience with the delivery and service.

25 July 2026

Unprompted review

18 hours ago

Excellent service for start to finish

Excellent service for start to finish, Free Delivery and the cheapest place to buy electrical appliances, My product was delivered within the exact time frame, The Delivery Man was very polite and friendly and delivered my product to my kitchen, Excellent service, Would Recommend,

25 July 2026

Unprompted review

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

19 hours ago

I would have given 5 stars, the problem was actually paying through the secure payment, however spoke to the company who were really helpful and payment went through. Delivery was within the timed slot and the team were helpful and polite.

24 July 2026

Reply from Marks Electrical

19 hours ago

We're glad to hear that our team was able to assist you with the payment process and that your delivery was on time. It's wonderful to know our delivery team was helpful and polite.

20 hours ago

High standard

High standard. Clear communication and administration. Efficient and friendly delivery.

24 July 2026

Unprompted review

Reply from Marks Electrical

20 hours ago

We're so pleased to hear you experienced such a high standard of clear communication and administration. It's wonderful that our delivery was efficient and friendly!

20 hours ago

Delivery team polite and friendly…

Delivery team polite and friendly service

25 July 2026

Unprompted review

Reply from Marks Electrical

20 hours ago

We are so pleased to hear that our delivery team provided such polite and friendly service for you. Thank you for sharing your positive feedback!

21 hours ago

Fantastic delivery

3 HR timeslot sent the evening before delivery. Courtesy call half an hour before arrival. Baz &Javid were helpful and friendly.

25 July 2026

Unprompted review

Reply from Marks Electrical

20 hours ago

We're so pleased to hear that our delivery updates were helpful and that our team provided friendly service. Thank you for sharing your positive experience!

21 hours ago

Great delivery

Great delivery, great communication

25 July 2026

Unprompted review

Reply from Marks Electrical

20 hours ago

We are so pleased to hear that you had such a positive experience with our delivery and communication. Thank you for your wonderful feedback!

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