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MandM Reviews 115,790

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TrustScore 4.5 out of 5

4.4

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 17,722 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting the value for money and affordable prices. Many appreciate the wide selection of brands and items available, making it easy to find what they need. The delivery service is frequently mentioned as quick, efficient, and reliable, with many consumers receiving their orders promptly and well-packaged. However, some customers were dissatisfied with their orders, experiencing issues such as incorrect sizing, missing buttons, or items arriving with damage like paint blobs. A few people also mentioned problems with parcel delivery, including lost items or deliveries to incorrect addresses, and expressed frustration with the resolution process.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting quick delivery... See more

Product

Users describe positive interactions with product, consistently praising the quality, value, and brand... See more

Price

Clients share positive opinions on price, consistently highlighting the affordability and value for money.... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of sports... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 10 pairs of cotton socks at allegedly half price. The delivery was fine with tracking available upto delivery. The quality of the socks could have been better, however I would say they wer... See more

Rated 4 out of 5 stars

Quick delivery items are good but some of sizes are very different. Probably not the fault of MandM but makes things more expensive with return postage

Rated 5 out of 5 stars

We always get excellent what we have ordered, we would highly recommend M&M to friends and family. Next we'll be looking for a school coat for our youngest grandson, starting school shortly. Thank-you... See more

Rated 5 out of 5 stars

I cant recommend M and M enough, fir good quality sports clothing & footwear. I've had quite a few items from them over the past few months, with for myself and presents for my children & grandchildre... See more

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.

Unlimited Delivery at MandM

Written by the company

Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

116K reviews

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Rated 5 out of 5 stars

I bought a pair of Sketchers trainers…

I bought a pair of Sketchers trainers and the experience was great start to finish.
Very easy to place the order and it was delivered within a few days. So good I have just ordered another pair of the same but in another colour. Would recommend.

14 May 2026
Rated 2 out of 5 stars

Be aware of the returns scam.

I ordered some astro turf football boots. The process of ordering was straightforward enough and there was plenty of choice available. I went to pay for my item to see I could have a returns label for £2.99. I thought this strange as I did not forsee I'd wish to return the boots. The boots were adidas and I always were this brand so did not think anymore about it. The boots arrived fairly fast. Happy until I tried the boots on. The were far too small. I had someone with size 6 feet try them and they fit them perfectly. Although I believe M&M Direct to sell old stock and seconds, I did not for one second think my usual brand would be so small. Maybe the size tag was placed on the wrong size. I just don't know that. Anyhow, proceed to return via the website only to find it now costs me £3.99 to return. Not the largest amount, more the fact I have to pay to return an item they provide that is incorrect.
My main objective with this poor review is to hopefully warn other shoppers about this and to go elsewhere. Who buys something with the expectation they'll return it?
In my view a silly idea to generate more income for the business.
I've now gone elsewhere and found a perfect fitting boot, still size 8, and if I had the need to return, it would have been free to do so.

19 May 2026
Unprompted review
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Reply from MandM

As we offer big brands at the lowest prices we don’t offer a free returns service. Please visit our Returns FAQs on our website for more information on how to return. 

Thanks for your feedback.

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