Mail Shop  Reviews 

Order number 100519560 ordered on the 25th march still not received sent 3 emails with no response how long does it take to send a bag of spuds 2 plants and some pots

I would have given no stArs but option not available. I ordered a cold frame over 4 weeks ago and still not arrived. They don’t reply to e mails neither does the carrier, so I’m stuck

100521412
This is my 2nd post & I feel I have been ver patient. I Ordered 12 plants on 28th March ready to plant up in pots ..my patio is bare as I still have no plants. This is very bad customer service. Please, either refund my account or send the plants asap
Elizabeth

I want a REFUND
Yet again having to write a review to get heard and no other viable form of communication as they dont reply to your online questions, no contact number,
Still have not recieved my order (Your Order # 100520141 from MailShop has been received )
I want my money refunded back into my account or will seek legal advice on thos matter,
SHAMBOLIC

Ordered plants early April . Money taken- no plants delivered , no e - mail to say when / if the delivery is going to take place . Poor

No sign of order. Email to my account at mail shop. Returned as undeliverable twice. Order 100531317. Why is a customer service email not functioning. It even tells me that my email address is not recognised when this is the one I placed the order from

Ordered a Lutyens garden bench arrived eventually with a broken seat slat offered to replace item if provided by supplier----failed to respond dire service will not use again
Despite promise of supplier contact to resolve the problem as 20th April it is now 8th May and STILL NO CONTACT!!!!!

Ordered items on 30th March and payment taken at the time. Order number 100521795. have filled online form in twice without response. not impressed.

Ordered 30/03, money taken from account 31/03 still no goods. Filled in their online form 6 times, no response, sent email to their info@mail shop address, no response. Complained on here, they said they would look into it - still nothing! Even these troubled times doesn't excuse appalling customer service. I am now taking them to the Retail Ombudsman

Very poor service, I order 2 plants on the 30th march and have still not received my plants , I have e mailed 4 times with no reply . I have tried to telephone them but cannot locate a contact number anywhere.
The payment has been taken from my bank . But no plants!
I think this is disgraceful service by The Mail shop

My order number is ; 100522567. I would be grateful for some update of the situation or a full refund

Ordered £136 worth of garden plants on 4th April. Money taken from my account on 6th April. When I log in to my mail account it shows that payment is still processing. I have emailed them, but received no response. I understand that these are difficult times, but surely your payment shouldn’t be taken if they are not delivering the goods.

My order number is 100528630. I was concerned because when I log in it still says processing payment and the money was taken from my account on 6th April. I look forward to hearing from you.

Like so many customers below it is obvious that Mailshop are continuing to take orders which they are unable to cope with and worse they ignore contact from those same customers after taking their money. I placed my order number 100519020 on 25/03 and it still says processing payment. my account was debited a few days later and the account still says processing payment. Customer service says, fill in a contact form how many do you have to fill in before u get a reply

I placed an order late January, waited 3 weeks nothing arrived, emailed Mail shop customer services was told it must have got lost in post. Supplier sent me an email to say they had sent a replacement... Waited a further 2 plus weeks never received the so called replacement. Emailed Mail on line customer services several times. They never responded. Disgusting customer services. Never received such poor service from anyone else. Will never buy from them again and after 40 years of buying the Daily Mail will never do so again.

I ordered three items from Mailshop on 23 March. I received an email shortly afterwards saying that delivery would take a little longer than normal - perfectly acceptable given the current coronavirus situation.

On 7 April mail shop informed me by email that my order had been dispatched via Yodel. I received only ONE of the three items I ordered. I immediately contacted Mailshop via their website asking where the rest of my order was and when I could expect to receive it but so far have not received a replay.

Mailshop are (in my humble opinion) a disgrace and I will definitely not be using them in future. Unless I receive my full order in the next few days I intend to take steps to get my money back for the items not received.

ANSWER TO MAIL SHOP QUESTION:
Order No 100517654
(I have only received the 80ltr bag of compost)

NO ANSWER FROM MAIL SHOP since I published my order number here at their request 3 days ago. PATHETIC !!!!

The cottage pottery murders.book will be with me in a week.? Still no book.11 March 2020.yep you took the money.but no goods.

I ordered an expanding hose last month. Email confirmation on 27th March saying my order had been dispatched. Checked tracking every day since (it is now 15th April), Hermes says "We are awaiting your parcel".
Have tried to contact Mail Shop, simply no response. I want a refund or my hose, I am sick of filling watering cans. Really dreadful customer service, I will never use Mail Shop again. Order No 100519445 if anyone's interested.
PS it's now 17th April. I have asked my credit card company to get my money back and I have ordered a hose from Robert Dyas. So if Mail Shop parcel does ever arrive, I will be sending it straight back. I am so sick of this and totally disgusted that you take my money and don't respond to anything. The only consolation is I see that I am not alone. Fantastic customer service. NOT!!!!!
FINAL UPDATE 20/04/20:
I requested a refund from my credit card company and I'm pleased to say that I received the refund today. So that's my advice if you are waiting for an order and have come up against a wall of silence. I shall certainly not be using Mail Shop again.

I ordered 2 rugs on 26 February. Order no. 100504660 and eventually on 5th March I received a parcel which contained 2 pairs of CURTAINS. I phoned Mailshop 6March as there was no paper work in the parcel to be able to return curtains, they promised to contact the supplier to get them to send a label. Nothing received! I phoned again on 13 March and eventually I received this and I returned the curtains on 20 March. It is now the 9 April and I have no Rugs and despite sending an email to Mailshop asking for either the rugs or a refund I have nothing. Today I received my credit card bill and no refund, So much for the 30 day refund guarantee. I have never dealt with such a dreadful company!! I tried telephoning today and was cut off 4 times and took the survey asking me to rate the experience of the call. I will never deal with this company again and will tell everyone I know not to even consider ordering from the Daily Mail. I am surprised a company can treat their customers in such a manner. I shall be contacting my credit company to try and get a refund

Updated 17/04/20 - Spoke to soon! Not received half of my order! Absolutely useless!
Updated 16/04/20 - Order finally received via Yodel which provided excellent tracking info. once it had actually been despatched! problem lies with Mail Shops poor communication system, first and last time I will place an order I sorry to say.
Updated 10/04/20 - Despite MailShops relply I can assure I received no Email last week, have not been contacted by any agent and have not received any tracking information ..... these reponses from MailShop are empty words, buyers beware!
As with many on here still waiting for a response as to where my order is (100522066) placed on 29/03/20 money taken 30/03/20 and order status still says processing payment on 08/04/20, depite 3 requests for information not a word! Can't even cancel and get a refund, first and last time I will use this outfit! shocking service considering the industry is crying out for business in the current climate.

I have asked you to explain why my order number 100518577 for potatoes and onions that have been paid for since the 24TH of March have not here yet, and all i get is nothing back from you please explain why.

Order no. 100519329
Placed on order on 25th March when money was taken & yet to receive the order. I appreciate in the current climate it may be delayed but no tracking or communication makes it very frustrating. I’ve emailed on a few occasions & not even received an automated response let alone a reply. Some reassurance they are still operating would be nice. 1st time ordering with mail shop & will look elsewhere in the future.