Salbooks Reviews 17

TrustScore 1.5 out of 5

1.7

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1.7

Bad

TrustScore 1.5 out of 5

17 reviews

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Rated 1 out of 5 stars

Order a paperback and receive a digital copy

Ordered a book from these people - there was a drop down box on the webpage inviting one to select either Paperback or Digital copy. I selected the former but received a digital book link. Emailed them, only to receive what appeared to be an AI bot response saying I must be confused and no paperback or refund could be given. Emailed them a screenshot of the paperback option and threatened to go to the action fraud people if I didn't receive a refund. Eventually received a refund. Best to avoid.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

I’d give zero stars if it was possible

I’d give zero stars if it was possible. Ordered a hardback book and was told I’d ordered a digital copy. And the link I followed is still live on their website a week later, clearly aiming to scam other customers. Avoid this company at all costs

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful!

Awful! Ordered a hardcover book and was sent a digital download. Emailed asking for a refund, to be told how easy it is to access a digital copy - like I was stupid. Explained that I specifically ordered a hardcover because I wanted a physical book, but then had no replies. Thankfully my bank refunded the payment.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID Salbooks

Book ordered from an apparent Kent book store - payment showed on my statement as being registered to Poland. No confirmation of order, no book delivered, no reply to emails…. A book club member showed me these reviews… an AI summary on google indicates this is a fake organisation. AVOID at all costs. I normally use Waterstones for a my books but needed this quickly hence ordered it. Have had to cancel my bank card. Why can’t these people be closed down? They need some reverse karma.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Clothed in deceit!

I was misled by Salbooks with regards…
I was misled by Salbooks with regards to my order.
I ordered a Hard copy of, The Let Them Theory by Mel Robbins, only to find after I had paid that it was a download. Not impressed by this Book seller.
And for further precaution I was advised to block my bank card in case those involved with Salbooks would use my card in some other ulterior way.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

Ordered a book a month ago, payment taken out of my account 15th April. It is now 12th May and no book in sight. I have contacted them twice where it states they respond quickly, but nothing. The book was only £7, but if they do this to everyone, that's a lot of money. Wish I'd read the reviews first. Defo one to avoid.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam. Ordered hardcover book…received some type of ebook. Phone number has recorded message to contact by email only, email response is an automated one to say you’ve purchased an ebook. Completely untrue, in fact at the time I ordered it again thinking it had been my mistake, money taken but didn’t even receive an ebook. Absolute rip off merchants.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

I wish I'd read the reviews before…

I wish I'd read the reviews before buying from this company. I saw a book that I wanted that was reasonably-priced with free delivery. I went ahead and purchased it, filling in a delivery address. Only after the order has been received email had arrived did I realise that although I selected paperback it was an ebook, well not even an ebook, it was a PDF. The website (which has just gone offline) showed a UK address, but the payment transaction was originated in Warsaw.
Avoid this company - that is if the website is put back up.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I didn't realise I was ordering an…

I didn't realise I was ordering an ebook. My fault entirely.
However, when trying to contact Salbooks, x 3, I keep getting the same reply. Not addressing my questions at all. Absolutely useless. As this was intended as a present, it is now useless as I presume it will have to be downloaded onto my phone?

8 May 2026
Unprompted review
Rated 1 out of 5 stars

A total scam

A total scam. Ordered a hardback book online. My credit card shows a payment to a nightclub in Warsaw.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

I ordered a paperback book, and received no communication from them. The book never arrived and after several attempts to get in touch with them, l received an AI response, saying that I should have checked my inbox folder for a link to an Ebook, which I have never got either. Total scam.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Total Con.

Ordered a paperback. They sent me a link to an ebook. Basket made no mention of Ebook or digital version. Paperback was selected as my preferred option. Contacted them immediately confirmation email came through. Told they cannot refund digital orders and no option to exchange for paperback.
Total con. Doubt they even have real books.

25 April 2026
Unprompted review

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