Last experience with You garden with an order for wallflowers,and left very disappointed after planting out. Offer in Daily Mail 20/8 for 20 garden ready plants for £9.99 the code was now inactive an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wonder who dispatches plants that are obviously dead despite the description well established and ready to plant out. Like others I recieved plants which were no more than twigs in half a pot of co... See more
Order no. 100519329 Placed on order on 25th March when money was taken & yet to receive the order. I appreciate in the current climate it may be delayed but no tracking or communication makes it very... See more
Company replied
Had to give 1 star, deserve no star. Bought plants on 25th April, one plant was delivered dead, completed the online form for Mailshop and plant supplier, phoned them, was promised a refund within 3... See more
Company details
Information provided by various external sources
Mailshop is a marketplace brought to you by the Daily Mail which offers a range of homeware, furniture, garden ranges, cookware & gifts to buy online through our trusted suppliers
Contact info
Derry Street 2, W8 5TT, United Kingdom
- info@mailshop.co.uk
- www.mailshop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First-rate product.
Good quality made with strong, durable material making it an ideal, reliable hose-pipe for different purposes- highly recommended with prompt delivery, securely packaged, and reasonably priced.

Reply from Mail Shop
Unexpectedly found that I was not…
Unexpectedly found that I was not dealing with the Mail group.

Reply from Mail Shop
I have E.mailed this company about how…disappointed
I have E.mailed this company about how dissatisfied I was with the plants I received.They were dispatched on the 26th delivered on on 6 th June and we’re mor dead than alive with 2plants missing of which l would rather have a refund . I will never order plants from you again. I also ordered 2urn planters from you delivered about a month ago that when planted up we’re not strong enough to hold the soil and plants I found them collapsed on the ground the next morning.

Reply from Mail Shop
Good quality frying pans
Good quality frying pans, looks good and wash up well
Mixed Feelings
I ordered a garden lounge rocker & a pair of colour changing solar lights & waited. I had notification the rocker was out of stock & was refunded but then received a phone call to say I could have one. The rocker when it turned up seems pretty sturdy & once you are in,it is comfortable although the little head pillow does not stay in place. Sadly the lights were not as successful,there was the odd flash now & again but that was it. A replacement pair were sent but they were no better so I gave up & accepted a refund.

Reply from Mail Shop
I have been asked to review a product I…
I have been asked to review a product I have not yet received. Does this mean it has been sent and you expect me to have received it?

Reply from Mail Shop
The furniture that wasn't
Ordered two rattan bistro sets,after a few days sent Chase up emails twice and then got 'credit account thank you for using mail shop,no explanation,nothing.ithen sent email asking why and was my money back in my account,nothing!!
Had to go to my bank to check if money was in my account
TERRIBLE SERVICE,TERRIBLE CUSTOMER RELATIONS!!!!

Reply from Mail Shop
The oven arrived sleight damage but I…have never used it because the will not close.
The oven arrived sleight damage but I did not know who to contact and being alone and 78 years it lies there in my kitchen unused and I threw the box away.

Reply from Mail Shop
Very nice and big Parasol
Very nice and big Parasol, and great value.
Only problem was that a plastic ring/grip was broken, but my clever husband fixed it.
So no need to call customer services.
The parasol looks lovely on the patio.

Reply from Mail Shop
floor cleaning
put in water and floor cleaner then wipe over the floor so easy clean no streaks and a shiny floor easy to change cloths without a doubt the best floor cleaner on the market

Reply from Mail Shop
I have been happy with all orders I…
I have been happy with all orders I have placed with Mailshop

Reply from Mail Shop
Ordered an outside clock
Ordered an outside clock. Looks really good and was delivered quickly.

Reply from Mail Shop
A stainless steel garden hose
A stainless steel garden hose. Its marvellous. No kinks etc very useful.
Excellent service delivery was very quick

Reply from Mail Shop
Perfect item for dog loving gardeners
I loved the item I purchased. It was a garden ornament which was perfect t. It arrived promptly and well packaged. It was a dog covered in green baize-like material and slightly larger than it looked and very sturdy. I am so pleased with it.

Reply from Mail Shop
Used mail shop about 6 times now
Used mail shop about 6 times now, no problems what do ever.

Reply from Mail Shop
Waste of £6.99 carriage
Am going to phone customer services plants very small only 2 have survived i know they were free just pay carriage but a waste of£6.99

Reply from Mail Shop
The flowers have never came I have…
The flowers have never came I have waited a long time ,I even e mails them two weeks ago an still nothing appeared

Reply from Mail Shop
Standard Fuchsias that left a lot to be desired
One of the fuchsias I received had two flowers and eight buds on it and I felt this was poor value for money.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







