Stacie was incredible help. She had a tough job of navigating car hire in another country for me and she went above and beyond and worked much harder than I assume she would have to normally. Even wit... See more
Company replied
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See what reviewers are saying
My van had an accident and was put in touch with magna as I needed a specialised hire van as I'm a window cleaner so needed a water tank and hose reels in the van and everything was great and dealt wi... See more
Company replied
100% recommend, took away all the hassle and kept me well informed throughout the entire claims process, had a solution for every problem the insurer threw at me and got me the specific hire car I nee... See more
Company replied
Michelle was absolutely amazing. She has been dealing with our complicated claim in a professional way. She has fought for our interest through the entire protest. She has been always available to ans... See more
Company replied
Company details
Written by the company
Magna Accident Services is a family owned company based in Lincolnshire. The directors have been in the credit hire industry for many years, previously specialising in the provision of replacement taxis. Our team of staff are experienced, knowledgeable and dedicated and we pride ourselves on customer service and attention. We will guide our clients through the often upsetting process of a motor accident claim, being honest, transparent and pro-active throughout. Although our main business activity is credit hire, we provide a full package of services to drivers following a road accident as well as a direct hire service for a number of work partners.
Contact info
Tillbridge Farm, LN1 2DS, Lincoln, United Kingdom
- 0344 3350381
- enq@magna-accident.co.uk
- www.magna-accident.co.uk
4.7
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service, thank you.
Magna dealt with my claim from beginning to end when my car was hit while parked. Call centre staff were very professional and understanding as I am deaf and struggle to hear on the phone they made sure everything was explained and emailed.
My replacement vehicle from a different company had a problem which you got sorted quickly and an alternative car was given to me which was very clean, safe and of high spec. Excellent service I will recommend to everyone.
17 May 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to leave Magna such a kind review. We will ensure that your feedback is passed to all teams involved with assisting you.
Helpful in every way.
30 May 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your kind words, and for taking the time to write us a review. We will ensure your feedback is relayed to all the teams that have assisted you.
Excellent service and very speedy…
Excellent service and very speedy delivery when I needed a dual control car quickly. Extremely helpful and friendly to deal with.
16 May 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to write us such a kind review. We are thrilled we could assist in arranging a dual-control hire vehicle for you. We will ensure your comments are passed on to the Hire Team and Senior Management team.
WOW!
Fab service from the staff at Magna, Delt with my claim efficiently and kept me in the loop. have been so supportive and even advised me on what next steps to take especially Ethan and Will! You where outstanding Magna
30 April 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your kind words, Alex. We are so pleased we could assist you. We will ensure your comments are relayed to Will, Ethan and the Management Team.
Magna are exceptionally good
Magna are exceptionally good at Customer Service ! All the reps I’ve dealt with have been helpful and proactive. And Laura Brown went above and beyond in helping me with a complex insurance situation on my replacement vehicle even doing the job that FMG were supposed to but couldn’t do. Thank you Laura and all at Magna. Graham Davies.
20 May 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to leave us such a kind review. We will ensure that your feedback is passed to Laura & the senior leadership team.
Excellent Service
Excellent service in providing a replacement vehicle. I appreciate the effort taken to get the car
to me and the distance travelled to do this. I was able to take my granddaughter for a routine check-up and fulfil a number of appointments so many, many, thanks.
19 March 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you very much for your kind review and for taking the time to provide feedback, we really appreciate it. We will be passing this to all involved in delivering our service to you.
Magna sorted everything
Being involved in an accident is always at the very least an inconvenience especially when it's your work vehicle and you weren't at fault, thankfully Emmie at Magna sorted everything out, got me a like for like courtesy car so I could carry on working as normal and always kept me up to date and was a pleasure to deal with
1 March 2024
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your very kinds words. Emmie is new to the team and doing a fantastic job. Your review confirms this too. Thank you for taking time out to do this. Your comments have been passed to Emmie and our leadership team.
Fantastic service
Fantastic service, very grateful and appreciated, would have to turn work away if not for magna thanks again
18 December 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking time to review our service. We are pleased we were able to keep you on the road.
Excellent service
Our claim was dealt with quickly and efficiently by a friendly, helpful team.
7 November 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
We really appreciate you taking time out to review our service. Your file handler, April, has been passed your review along with our senior management team.
Do not used this company keep clear at…
Do not used this company keep clear at all costs . They lie constantly . They send your vehicle to the cheapest repairer who do a rubbish job . My van was worked on twice it took over 7 week to get repaired. All they want is the money for the hiring of a vehicle they charged £6000 for 5 weeks . They also give information about you health to third parties without permission. Keep clear at all costs
8 November 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Magna provided you with a camper van on credit hire, we directed your damage claim to the third-party insurers. The third-party insurers authorised your repairs to your vehicle. You were not happy with the standard of the repair which was resolved correctly. Since then, you have continued to present repair issues that are proven not to be accident related, including the presentation of damage that was noted as an advisory on your MOT history prior to the accident date. In addition, you have used threatening and abusive behaviour against members of the team. As our final response outlines, Magna have not highlighted any training issues. It is clear from your file that Magna have always acted appropriately inline with FCA regulations (principle 12, relating to consumer duty). No medical information has been provided to insurers as we do not have access to your medical records. Our file proves that our team has dedicated a high proportion of care and attention to your claim including safeguarding. You have been provided with our Complaints Procedure, and this advises that you have the right to refer your complaint to the Financial Ombudsman should you feel appropriate. We would request that you follow this correct route, rather than continue with your threats and attacks against Magna. We are prepared to defend your accusations and will support any Ombudsman complaint with conclusive evidence.
Super efficient and friendly service
Super efficient and friendly service, 100% recommend
7 November 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking time to review our service. We are pleased that we have been able to assist you. Your comments have been passed to those involved and the senior management team. Thanks again.
Will has been amazing
Will has been amazing. He has gone above and beyond with communication and arranged a courtesy car for me on the same day
30 October 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you so much for taking time out to rate our service and Will! We have made sure that Will and the whole team are aware of your feedback.
Impeccable service
Magna found us a vehicle when many others couldn’t, great service and would recommend to anyone:)
30 June 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking the time to review our service. We were very pleased we could assist you.
Efficient and helpful
This was the first time we have had to claim on insurance, and we were really grateful for the way Joshua explained the process.
He was also very responsive when we were concerned that the process had slowed down for some time (due to a third party) and were worried we would have to put in another claim for loss of business. Joshua’s quick response enabled us to move forwards - and as a result we were able to be back at work when we had planned to be.
6 September 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking time to review our service and your handler Joshua. We really appreciate you taking the time to do this. This has been shared with the whole team, including senior managers. Kind regards.
I had a claim which took more than 2…
I had a claim which took more than 2 years to resolve.
James Plowright has helped me though out to help it get resolved
Extremely experienced company to look after there clients
So happy and will use them again .
Thanks
7 June 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you very much for taking time to review our service and the assistance received from James. Your comments have been passed to James and the team. We are pleased to have found resolution and settlement for you.
ALL ROUND EXCELLENT SERVICE
AFTER MY BUSINESS VEHICLE BEING INVOLVED IN A COLLISION,IT WAS ENLIGHTENING TO FIND HOW GOOD MY INSURANCE COMPANY WAS.THEY PASSED MY DETAILS TO MAGNA WHO DEALT WITH EVERYTHING FROM FAST VAN HIRE TO FULL SETTLEMENT WITH SUCH SPEED AND EFFICIENCY.VERY GOOD COMMUNICATION.EXCELLENT ALL ROUND SERVICE.
21 April 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for taking time to review our service on this platform. Your comments have been passed to your handler Michelle and the claims team.
Michelle was absolutely amazing
Michelle was absolutely amazing. She has been dealing with our complicated claim in a professional way. She has fought for our interest through the entire protest. She has been always available to answer any queries and is extremely honest and pleasant to work with. Really grateful for all her hard work. The payments also arrived very quickly. Just been a amazing experience.
29 March 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your very kind words and review of our service. We have passed your comments to Michelle and appreciate you taking the time to do this.
Excellent Service
Really speedy response, my replacement car has been arranged within one day, very impressive and professional. Thank you.
3 March 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Hi Simon, thank you very much for taking time out to review our service. We have passed your comments on to Will who assisted you and our management team. We are pleased that we have been able to help keep you on the road.
Absolutely fantastic service and super…
Absolutely fantastic service and super helpful ...highly recommend
17 February 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Thank you for your very kind words and for taking the time to review our service. I have taken time to look through your file and I can see that Will S handled matters for you and your comments have been passed directly to him and our senior managers. Thank you again.
Great company.
Looked after me really well after my car was damaged by another driver. Really quick delivery of the car and very accommodating around my working hours for getting the car returned. Everything worked as it should with no issues.
10 January 2023
Unprompted review
Reply from MAGNA ACCIDENT SERVICES LIMITED
Cameron, thank you very much for taking time to review our service and for your kind words. Your comments have been passed on to Sophie and Will who assisted you and shared with the wider time. :)
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