McDonald’s Reviews 

2,799
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, most reviewers were let down by their experience overall. Customers frequently reported issues with product quality, including thin, old, or burnt burgers, and fries described as cardboard-like or unappetizing. Many also received food that was cold or excessively spicy. Order accuracy was a significant concern, with numerous reports of missing items, incorrect orders, and substantial delays. Reviewers also expressed dissatisfaction with staff, citing rudeness, unhelpfulness, and poor service standards. However, some customers also noted positive experiences with staff. A few mentioned receiving fast and kind service, while others highlighted specific employees for being polite, friendly, and helpful.

What people talk about most

Product

Reviewers mention negative feedback about product quality and accuracy, with many reporting missing items... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness, unhelpfulness, and a lack of... See more

Service

Clients share negative opinions on service, with many reviewers describing it as below standard and... See more

Order

Customers consistently note negative experiences with order accuracy and delivery, frequently reporting... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over cold, dry, or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 1 out of 5 stars

Went this morning and decided to eat inside. First, the self service menu board was offering breakfast menu but it was well past breakfast hours. Then we were told by staff that there was no water, no... See more

Rated 1 out of 5 stars

How can you say you have no milk for tea when you are serving coffee when asking if you can paw some out of a milk carton the answer was where not aloud to so when offering to buy a small milk I Was t... See more

Rated 1 out of 5 stars

Ordered a Big Mac but burgers were super thin - not like previous big Mac’s, so won’t buy McDonald’s in future. Also continuous problem with self service machine failing to issue receipts… Bourne... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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1.6

All reviews

(2,799)

617 reviews in the last 12 months

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Rated 1 out of 5 stars

I found a alot of hair in my dim nuggs…

I found a alot of hair in my dim nuggs and it took almost 30minutes to make a mc chicken with coke and the coke was half ice half half coke I think they were mad because I left a one dollar tip and then I took it up to get a new one because the coke was half full but I got yelled at and arrested then had to pay a fine of $2500 and I am not coming back to mc Donalds for this reason

3 March 2026
Unprompted review
Rated 2 out of 5 stars

Been to Cleethorpes seafront…

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mess on front from paper cups and chip containers and carboard packaging. Usually staff are hot on cleaning Manager sort it out.

15 April 2026
Unprompted review
Rated 2 out of 5 stars

Terrible morning music!!!

Just thought I'd come into Mac Donald's for some breakfast at Newbury Park, Ilford. I wish I had got take away. The music was horiffic, inane pop music, and very loud. In the mornings why can't they play something gentle? We don't come in for a disco. It was fairly empty. I wonder if more older people would come in if it was a more gentle atmosphere in the morning? Maybe some light classical music, or even elevator music!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Well. What a disaster. I ordered 1 chicken spicy sandwich and 2 xtra sized big mac ( the ones with 4 patties) one of which was part of a meal. The 12 digit code part had been torn off the receipt so couldn't go in the official site. BOTH burgers had no burgers in them. Just lettuce and mayo. Half the coke had spilled out into the bag. £27 in total for a chicken burger, half a cup of coke which was mainly ice, cold fries and some bread and a bit of salad. Called the store immediately but wouldn't give a refund. I understand this is because it was through just eat but just asked to have my order made properly. Even offered to bring it back and wait myself but was told no. This is diabolical.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff at western Favell

Went to McDonald’s Western Favell in Northampton with 2 young grandchildren. Both were given activity sheets as soon as we sat down by the floor walker. I ordered on the app but there was an issue at checkout. The manager and the member of staff he called over to resolve it could not have been more helpful and the floor walker also brought a table marker over without being asked too. A fantastic team and a lovely meal.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage one i orderd a happy meal and i got a flippin brekfest pancake brekfast burger and i orderda cheeseburger and on to of that it felt like i was eating plado and it looked like ruber and ontop of all that no toy

10 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3 meals today for me and 2…

I ordered 3 meals today for me and 2 family members. In the meals the drinks were 2 cokes and a milkshake, I received 2 milkshakes 1 of us, in fact im lactose intolerant. Meaning if it was my drink that had gotten it wrong I wouldn’t have been able to drink it. Luckily it wasn’t my drink that was wrong. Yes I could’ve gone in and changed it but the persons who drink it was drunk it since they luckily could drink milkshakes. I think McDonald’s should do better to check they’re ordered to insure they’re giving the right thing. Luckily it was only the drinks that was wrong not the food. If their messing up peoples orders they could be giving someone who’s ordered something specific with an allergy something their allergic to. I understand it’s fast food but orders should still be double checked to insure people are getting exactly what they ordered.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

3500 points for a Coffee

You used to get a free coffee for every 6 bought, with the card bean vouchers.

Then it moved online via the app. 1500 points per drink. But you got 100 bonus points per drink,so it was a free drink for approx 7 bought.

Now they have more than doubled it. 3500 points per drink. So about 18 drink purchases required for one free drink - 3 x the original offering.

And don't forget, the price of the drinks has doubled in this time So screwed over twice.

Won't be popping in as much.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I ordered a Big Mac that came to almost $9.00! I live less than 5 minutes away. When I got home it was already cold and mushy. I would give it a zero but not available. I guess a 1 is because my dog liked it. The only thing McDonald's is good for anymore is to buy a bag of Ice or if you have to make an emergency bathroom stop.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

shit

The people don’t speak up and I have to repeat myself god honestly, my milkshake wasn’t filled up all the way im absolutely bummed there’s also bugs on the table like wtf get this hygiene sorted ty. My chip box is broken and it fell on the floor. THESE CHIPS ARE OVERSALTED I COULD Have BEEN PUT IN A COMA!!!😡😡😡 This food is goy slop byeee

31 March 2026
Unprompted review
Rated 1 out of 5 stars

This is not the first time,

This is not the first time,
I get my food and while driving away I eat a French fry from my daughter's overpriced happy meal, and it was cold. Mind you there is only 5 frys anyways .. I have boycotted McDonald's for years, and decided to give it another chance. Quickly remembering why, not only the cold frys, the lack of frys, my burger was pink, and we got no napkins..

28 March 2026
Unprompted review
Rated 1 out of 5 stars

I have been ordering Takeaway to go…


I have been ordering Takeaway to go here.
They can't count, 20 nuggets only 18 in the box. Fries old and stale. Another time sooo salty that I have to wipe each chip with a napkin. Ordered coke on two separate times. First time had an old fruity strawberry taste, second time flat and barely and coke taste. Staff so uninterested. Waited 15 mins for a order of a Big Mac and fries . Watch orders before me come and go. My order number disappeared from the screen. Saw an order that was left on the counter for a long period of time before a member of staff took it to the customer. Witness the customer return as the fries were cold.
AVOID!

1 March 2026
Unprompted review
Rated 1 out of 5 stars

So poor, all-round

I hadn't been to MacDonald for some time. The breakfast buns are tiny and food cold. Later I thought I would have a big Mac, tasteless and cold. The bun stale and the service in Wimbledon was very slow, oh and the printers for your food with the order number wasn't working. The price was a lot higher than I remember. I'm now done with the poor standards a total shambles

20 March 2026
Unprompted review
Rated 3 out of 5 stars

I had my first experience when ordering…

I had my first experience when ordering off the app and was given the wrong order however, when going to the customer service it was awful so went to the restaurant that I ordered from. About talking to the manager for about 10 minutes the restaurant agreed to refund the order.

14 March 2026
Unprompted review

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