McDonald’s Reviews 

2,791
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 328 reviews, most reviewers were let down by their experience overall. Many customers reported issues with product quality, including cold food, dry or overcooked items, and incorrect orders, leading to disappointment and wasted meals. Reviewers frequently encountered problems with staff, citing rudeness, sarcasm, and a lack of helpfulness, especially when addressing order discrepancies or requests. The service was often criticized for being below standard, with long waits, forgotten items, and difficulties in resolving issues. Some people also felt that the cleanliness of the establishments was poor, with dirty tables and a general lack of tidiness. However, a few other people also felt that some staff members were very polite, helpful, and provided quick service, making their visits pleasant.

What people talk about most

Product

Reviewers mention negative feedback about product quality and accuracy, with many reporting missing items... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness, unhelpfulness, and a lack of... See more

Service

Clients share negative opinions on service, with many reviewers describing it as below standard and... See more

Order

Customers consistently note negative experiences with order accuracy and delivery, frequently reporting... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over cold, dry, or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 1 out of 5 stars

Went this morning and decided to eat inside. First, the self service menu board was offering breakfast menu but it was well past breakfast hours. Then we were told by staff that there was no water, no... See more

Rated 1 out of 5 stars

How can you say you have no milk for tea when you are serving coffee when asking if you can paw some out of a milk carton the answer was where not aloud to so when offering to buy a small milk I Was t... See more

Rated 1 out of 5 stars

Ordered a Big Mac but burgers were super thin - not like previous big Mac’s, so won’t buy McDonald’s in future. Also continuous problem with self service machine failing to issue receipts… Bourne... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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1.6

All reviews

(2,791)

610 reviews in the last 12 months

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Rated 1 out of 5 stars

Forced to give a star because I can’t…

Forced to give a star because I can’t give a review without giving at least one.
Today at a McDonalds drive through with a service user who is autistic and has very little money. I offered to use the app to make her meal cheaper. Hot to the order station and was told to proceed to the next window. Greeted by Aoife who told me I could order nuggets via the app but that’s all I could order as the app is down ???
Didn’t make sense! I expressed the person requested something different and Aoife smiled and said her manager said that’s all they can offer me via the app. I said she didn’t like nuggets and told her the order and Aoife turned whispering to a colleague . Aoife said sorry smiling sarcastically to my face and then proceeded to shut the window in my face.
Following this, the service user began banging her head on the windows of the car and biting her hands. The sheer lack of manners and empathy was disgraceful even though I had said this lady is autistic and wishes to have the alternative.
I will be going further about this, but people need to be aware of this situation is the actual app a scam? Time will tell.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Just recieved a parking fine for eating…

Just recieved a parking fine for eating in the redruth resturant 1hour 47 mins, 17 mins over, didnt even realise the ristriction on parking. The usual wait in the resturant for food, children having a play on the play equipment, not forgetting parking all got to be done in 90 mins, utter rubbish and manager wont recind the ticket.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

I tink I will try somewhere else from now on

McDonald's has never really been value for money but now it's even worse with the points change I could get a hot chocolate for 1500 now for 2000 you can't just choose any hot drink it's only certain ones it's now 3500 to choose a hot drink don't they make enough profit already I think it's burger king from now on

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Severe Food Poisoning - Avoid McDonald's Cairo Airport!

I am writing to report a very serious health incident following a meal at the McDonald's branch in Cairo International Airport on April 22, 2026.
Mrs NH purchased and ate a Spicy Chicken Fillet meal at approximately 4:30 PM before boarding a flight from Cairo to London flight no.BA397. By 8:00 PM, while on the plane, she began vomiting uncontrollably. Her condition became so severe that she required emergency medical intervention mid-flight. She suffered from a drop in blood pressure and had to be treated with a salt solution and medication under the tongue.
We have documented evidence of the purchase and the subsequent medical emergency. This is a major health and safety failure. We expect a formal response regarding the hygiene standards at this branch to ensure no other travelers have to endure such a dangerous experience.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

McDonald’s A38 Haldon Hill

McDonald’s A38 Haldon Hill, this review is personally for the Haldon Hill branch and not on the overall franchise.

I’ve had to take time to write this due to the frustration and very poor management of this branch.

Over the last 6 months visiting this branch to and from work I have encountered major delays through the drive through, this is every week and not little and often. I have resorted to talking to a work colleague out loud in hope that someone can hear me on the other side of the ordering box expressing disappointment of this service. I have began to give up waiting and drive straight round to pay to put my order though now.

To top this off, my orders are incomplete when driving away and too late to turn back to do anything about it. I can’t express how much this branch has profited from me over the last 6 months.

Genuinely the most poorly managed McDonald’s I’ve encountered and to the management that are possibly reading this it’s always on a Friday and Sunday between the times of 3pm - 5pm

I hope to see an improving the very near future

4 May 2026
Unprompted review
Rated 1 out of 5 stars

I have placed an order through Uber for…

I have placed an order through Uber for delivery and part of the order was missing.

On contacting the store at Tavistock Road Plymouth the mangers response was contact Uber.

As I paid for delivery it was there responsibility and Not Macdonalds who put the order together.

On challenging the manager her response was we didn’t take money so we’re not responsible!

Yet one of her employees got the order wrong but once again her reply was take it up with Uber.

What absolute joke.

Not even one star for such poor customer care. 😡

3 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a delivery this morning

I ordered a delivery this morning. I ordered some pancakes and sausage with syrup. I got 3 pancakes. I ordered a breakfast flat bread which came with several black long hairs sandwiched between the cheese and bacon. I made a complaint to just eat and they basically told me to stick it! I explained that I have blonde hair and gray hair- I don’t have black long hair! And what was I supposed to do with 3 dry pancakes? The response I received was rude and hateful The order was not expensive but the point is that it was not fit for human consumption. They must be very dirty and not using the correct PPE- including head coverings to stop their dirty hair and hands touching the food. I WILL NEVER EVER ORDER FROM JUST EAT AGAIN

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Very Slow Service

Very Slow Service, This is not Expected From MCdonalds @tirupati Branch very disappointed....waiting for a long time.....very disappointed.....

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Dirty toilets all too often

Dartford Kent .. just so manky in the ladies toilet .. always is and the area we sat in had not been cleaned up from previous customer .. so disappointing.. I hate doing this .. lovely staff but management needs to step up with the hygiene … not going back until I know it’s been sorted .. i have complained before .. was always a great place but gone right down hill .. To have to sit in someone else’s mess is not acceptable when it’s not been acknowledged and dealt with ..service great .. food usually good but cleaning is very lapse a few times when we’ve been there ..

1 May 2026
Unprompted review
Rated 3 out of 5 stars

It tasted like McDonald’s

It tasted like McDonald’s
I got scared because there was a table in my burger
When I took a bite, 4/67 teeth fell out, very sad.
😢😢 My mom is kinda homeless, I live with my dad I wanna help her out too.
The best part was free water!
It tasted salty, and it was thick and murky.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Food poisoning

I ate 10 Big Mac 5 large fry’s out of all the times I’ve been here and I’ve been fine but this time I got food poisoning

12 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered on the McDonald’s app to save…

I ordered on the McDonald’s app to save time for click and collect when I arrive bed to pick my order up I was told the store was closed this as at around 17.00 I told the staff member I had paid over 10 pound for the order the reply was that they couldn’t do anything
I can’t believe they can take money for an order I haven’t received and no apology orvnfo about a refund
I will not be using McDonald’s again I am very disappointed please aware this could be you next time out of pocket and not knowing my when you are going to get a refund!!!!!
Customer service dreadful too

25 April 2026
Unprompted review

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