McDonald’s Reviews 

McDonald’s Restaurant : Chingford Fountain (Sewardstone Road, London E4) -

2 orders totalling over £80 missing items, ordered on the McD’s app & delivered by uber eats.

A minuscule refund of £8.17 has been actioned & nothing more.

The total refund due back to me for the missing items over the 2 orders is £30+..

How is the system not able to generate the correct refund? McDonald’s passes the blame to Uber Eats because they delivered the orders & Uber Eats passes the outcome back due to the system to McDonald’s with no room for discussion if it’s wrong & are just met robotic responses… how on earth is it right to offer such rude response, unprofessional & just down right awful service - this is aimed at both the inadequate inability of being able to complete the full order without forgetting stuff, not answering the phone to assist & the absolute abysmal service from Uber (Savio & Mike in particular & a John somewhere too)!

Unfortunately, I will not be using McDonald’s nor Uber Eats anymore, & as an Uber One paying customer of £5.99pm… I deeply regret every penny spent to these scams of businesses.

All because you can’t go out like you used to, have never lied about any orders as I appreciate how hard these places work & operations etc but twice?, come on!!!

I have emailed a formal complaint to McDonald’s customer service & expect a refund due to me please… & a personal response is expected.

Yours angrily, Emma

IS IT APPROPRIATE TO HAVE 17 ALLIGATORS ROAMING AROUND AT A CHILDS BIRTHDAY PARTY. ME THINKS NOT.
DISGRACE

Stone cold food when you order through the app - they’re supposed to wait to prepare your food til you’re nearby but they do it as soon as you place the order so my last 5 orders have been stone cold and my frappe was fully melted. Not enjoyable at all

I don't know what kind of meat they but it doesn't taste like a hamburger I took it back

I can not believe how appalling this McDonald’s is. Staff are rude, appalling and ignorant laughing when you order is wrong and do not care whatsoever my advice is stay away 

Great manager at 51st location in Saskatoon 👍🏻

I don't know what's going on with the hasbrowns lately but they are absolutely disgusting. Its like a smooth potato texture and calling it potatos is a stretch. They used to be a guilty pleasure like the fries but they aren't even edible. I cant finish. Its all locations so u guess ill be healthier now because ill never eat them again

There was hair in my chips from delivery

As an Uber delivery driver I visited McDonald’s Lakeside, Scunthorpe to collect delivery orders. The staff member who assisted me was very rude and shouted at me.
When I asked to speak to a manager about this behaviour, the staff member told me that she was the manager and that I should “report whatever I want to report.” This response was dismissive and unprofessional.
I felt extremely disrespected and disappointed. I hope McDonald’s reviews this incident and takes action to ensure staff treat delivery drivers professionally in the future.

I love macdonaldsnuk but I've gone from 20 to 30 visits a year to 2 or 3 and why. Well first I lost the ability to get half chocolate and half banana milk shake, then they raised the prices to the level of what a proper resteraunt not a fast food joint offers, honestly if I'm spending resteraunt prices at a fast food joint then I'm going to resteraunt but for me the single biggest issue I have at macdonaldsnuk is the stupid paper straws they give you in UK. I understand the world. Wants our seas to have lest plastic but replacing plastic straws with the current paper straws is simply a joke, they are not fit for the purpose. Macdonaldsnuk is no longer a place I go to outside a long trip driving down motor way.

Mozzarella stick things taste like a freezer. Philly burger tasted disgusting. Arch burger is like £10 alone. You can get a whole meal so much more better and cheaper somewhere else. Chicken Big Mac is too dry too boring and stupid. Stop making food more big
Make it better. You are a fastfood place
How can you mess this up so badly

01.30 am this morning was awful. Fforestfach drive through said we are not serving for the next 30 minutes? And Cwmdu gave me old fries and a burnt big Mac. Bun was burnt as was the burger which left black charcoal like bits in the cheese

This place blows we ordered on the mobile app and got there and had to re order 2 times and it took like an hour snf I went to go get my sweet tea AND IT WAS DRIPPING OUT SWEET TEA and it tasted nasty I'm just tyna order get my food and leave so I can eat if I could give negative stars I WOULD

The Arch burger is a Big Mac with dare I say it....too much sauce.

Best place in the world I would travel 1000 sextillion time around the world for it the staff were amazing it took 50 seconds for my food

Terrible - just terrible. Not only could they not muster up one single Bacon and Egg McMuffin in nearly twenty minutes, when asking for a refund the floor manager grunts "what do you want?" I couldn't even be bothered. You can keep the couple of quid - based on the quality of service, you obviously need it.

I’ve ordered McDonald’s a few times and a lot of times I’ve had an issue. There were times my order was perfect and hot to finding a bit of hair, but other times they have forgotten items or the food is ridiculously cold. The prices are terrible aswel. They now charge for a service when the food is an issue aswel as customer service

Order missing items so I have tried to contact the shop but you can’t and the online help doesn’t work at all, Mc Donald’s is worse than I thought

Placed an online order through the mobile app for a sausage egg McMuffin at 10:51 am and ordered a Carmel frappe used 4500 points that were added to mobile order. Total was 5.41 and immediately billed to card in file. Arrived at 11:01 to pick up order and was told it would not be able to be completed because it was past breakfast time. I then asked for order to be cancelled. I drove back around and requested a receipt but was told they could not give me a receipt. I went home and called the store and asked to speak to the manager. The person who answered claimed to be a manager and said her name was Kimberly. She was a bit condescending, did not validate my issue and adamantly continued to state it was policy of McDonalds. She indicated she could not fulfill the order because I arrived after breakfast was being served, she claimed order is not even started until customer arrives to the store. I am very familiar with the fast food industry. Anyway all of it was completed online before end of breakfast time and payment was handled as well as my code given that I wanted to use
2) they refused to cancel order indicating they were not able to cancel on their end thats false! They claimed I could cancel and it would be refunded within 15 minutes. I cx it says 1-7 business days! Totally inappropriate 3) they failed to provide receipt upon request. You should always be fulfilling the order if it comes in before end of that time especially if still advertising it and if youre not going to say no longer accepting orders for breakfast! Totally disappointed!

If I can give zero starts I would.

Ordered breakfast and got completely the wrong order (obviously someone elses).

Have now tried to get this rectified and NONE of the complaint or reporting systems are able to deal with my request. I even went to the store and again, no hope of getting it sorted.

Never ever use the McDonalds App... it'll take your money and you won't get what you paid for!!!!