Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
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The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
Asks customers to review
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It’s not friendly to English speakers
It’s not friendly to English speakers
I can not find the new mobile number
It’s very hard to follow
30 September 2026
Reply from Lyca Mobile FR
Hello,
You can easily check your Lyca Mobile number by dialing *132# from your phone. We hope this helps you find the information you need more easily.
If you need any further assistance, please contact us via private message on Facebook so we can review your situation together and assist you as quickly as possible.
The Lyca Mobile Team
It was a good conversation and the…
It was a good conversation and the agent's explanations were helpful. Good customer service.
28 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your positive feedback! We’re pleased to know that you found the assistance clear and helpful. It’s great to hear that your interaction with our customer service met your expectations.
Wishing you a great day 😊
The Lyca Mobile Team
It was great syed
30 September 2026
Reply from Lyca Mobile FR
Hello,
We truly appreciate your kind feedback! We’re delighted to know that you had a great experience with our service. Your satisfaction means a lot to us.
Enjoy the rest of your day 😊
The Lyca Mobile Team
There are 51 countries to call.
There are 51 countries to call.. why isnt there turkey.. there are a lot of turkish people using lycamobile
30 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your suggestion. We understand your request regarding calls to Turkey and appreciate you taking the time to share your feedback. We will pass your suggestion on to the relevant team for consideration.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
We're happy to know that you found everything you needed with Lyca Mobile. Thank you for sharing your positive experience with us!
Wishing you a wonderful day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Nous aimerions comprendre ce qui bloque l’activation de votre ligne. Contactez-nous en message privé sur Facebook afin que nous puissions examiner votre situation ensemble et vous aider à trouver une solution le plus rapidement possible.
L’équipe Lyca Mobile
Terrible mobile data connection
Unfortunately, I've never ever experienced worse connection than the mobile data I have in Paris through Lyca Mobile. I used to have the same SIM card in Nice for 2 months, and recently used it in the Netherlands and the connection was perfect. I have already contacted Lyca about my terrible mobile data connection in Paris, they have sent me configuration settings that didn't help at all, now they have promised to "work on the quality of service". I used the SIM card for 1 month, and unfortunately had to renew it for one more month because I didn't have options at that moment, but I am super frustrated to pay 10€ for internet that refuses to work. I once spent 40 MINUTES sending a video of 40 SECONDS. I am unable to talk to any of my relatives or friends through WhatsApp, Viber and Telegram, because no one can hear what I'm saying. I have a hard time sending photos and videos, because they take minutesssss to send. I think it's safe to say my nerves have also been damaged during this month of usage. If I wasn't broke I'd change the service provider right now, but I feel bad about that 10€ I payed for this month...
27 September 2026
Reply from Lyca Mobile FR
Hello,
The network difficulties you describe do not reflect the level of service we aim to provide. Lyca Mobile operates on the Bouygues Telecom network, and performance can vary depending on the location and local conditions. Please contact us via private message on Facebook so we can review your situation together and work towards a solution as quickly as possible.
The Lyca Mobile Team
AWEFULL comnection
AWEFULL service. Connection lost every 5 minutes. In a BIG city.
Only customers service are nice people though.
28 September 2026
Reply from Lyca Mobile FR
Hello,
We're pleased to know that our support met your expectations and that our assistance was helpful. Thank you for your positive feedback and for your trust in Lyca Mobile!
Have a great day 😊
The Lyca Mobile Team
Lyca Mobile Won't let me cancel Autopay
I visited France this month of September and my son-in-law convinced me to sign up for a Lyca Mobile eSim, I signed up for it and used it for about 1 week. Now a) I cannot establish an on line account and b) I cannot cancel the Autopay I did not authorize. Lyca Mobile intnetially makes it virtually impossible to cancel Autopay, if you read many other people's experiences on Trustpilot and elsewhere, Apparently this is their business model, get people signed up and never let them leave. If /when they charge my credit card for a 2nd payment I will go to my credit card company and cancel/contest the charge. Stay away from Lyca Mobile!!!!
Lyca Mobile got back to me super fast and assured me that the autopay feature was disabled on my very temporary account.
28 September 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We can confirm that the AutoPay option on your account has been successfully disabled. If you still have any concerns regarding your account, please contact us via private message on Facebook so we can review your situation together and provide any clarification needed as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes heureux de savoir que vous êtes satisfait de la qualité de notre service. Votre satisfaction est une belle récompense pour nos équipes.
Bonne journée 😊
L’équipe Lyca Mobile
The app and website are working very…
The app and website are working very poorly. I spent five hours trying to pay for my SIM card's monthly plan. The website wouldn't let me pay for the 250-gigabyte option; instead, it kept redirecting me to more expensive plans that I don't need. The app keeps crashing or showing a white screen.
28 September 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what happened with your online payment and access to the app. Please contact us via private message on Facebook so we can review your situation together and help you find a solution as quickly as possible.
The Lyca Mobile Team
I hope it works well once I've bought…
I hope it works well once I've bought it. It worked very well. I really appreciate it.
28 September 2026
Reply from Lyca Mobile FR
Hello,
We're delighted to hear that everything worked very well and that you're happy with your experience. It's great to know that you appreciate our service!
Have a great day 😊
The Lyca Mobile Team
Delay payment acceptance
Delay payment acceptance, i had to buy the second plan so the first plan is accepted.
28 September 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what happened with your payment and the activation of your plan. Please contact us via private message on Facebook so we can review your account together and provide a clear response and a solution as quickly as possible.
The Lyca Mobile Team
WORST NETWORK SERVICE
WORST NETWORK SERVICE, OFTEN KEEP GOING OFFLINE EVEN WHEN NETWORK IS ON 5G
28 September 2026
Reply from Lyca Mobile FR
Hello,
We will review your case to better understand the connection issues you are experiencing, even when connected to 5G, and provide a solution as quickly as possible. Please contact us via private message so we can look into your case together.
Lyca Mobile Team
The website can translate to English
28 September 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your feedback! We’re pleased to know you appreciate the option to use our website in English.
Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you so much for your positive review! We’re delighted to hear that you find our tariff easy to use and that you’re happy with Lyca Mobile. Your feedback is greatly appreciated.
Have a great day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Internet performance can vary depending on your location, local conditions or your device settings. Please contact us via private message on Facebook so we can check your situation together and help find a solution as quickly as possible.
The Lyca Mobile Team
Auto renewal which I deactivated was…
Auto renewal which I deactivated was still on and it’s a double recharge happened for this month - one automatic and one manually I did for 3 months package.
Was asked to reach customer care which I reached through chat but never get a reply!!
27 September 2026
Reply from Lyca Mobile FR
Hello,
We’d like to understand what happened with the double recharge and the auto-renewal you had deactivated. Please contact us via private message on Facebook so we can review your account together and find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We really appreciate your positive feedback! We’re delighted to hear that you’ve had a very good experience with Lyca Mobile.
Have a wonderful day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your great feedback! We’re pleased to know that you’re happy with our network performance and the offers available with Lyca Mobile.
Wishing you a lovely day 😊
The Lyca Mobile Team
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