Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
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The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
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It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
Asks customers to review
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Réseau pourri mais c'est pas cher
Réseau pourri mais c'est pas cher
Edit : Suite aux efforts du service client notamment Mr. Rakkadi, une légère amélioration a été constatée mais le fait est que ça reste assez instable pour le moment.
7 October 2026
Reply from Lyca Mobile FR
Bonjour,
Suite à notre échange téléphonique, nous tenons tout d’abord à vous remercier pour votre patience et votre compréhension. Nous sommes ravis d’avoir pu vous apporter toutes les informations nécessaires.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! We’re delighted that you’re satisfied with the quality of our services and our mobile app.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Bonjour,
Nous allons examiner votre dossier afin de vérifier votre renouvellement de 5 Go et vous apporter une solution rapidement. Merci de nous contacter en message privé.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted that you’re satisfied with our SIM card and our affordable prices.
L’équipe Lyca Mobile
How do I PM you?
I have had a terrible experience with lyca I. France
No response to messages and am now without a French phone.
How do I PM you, pls?
27 August 2026
Reply from Lyca Mobile FR
Bonjour,
We are sorry for the difficulties you encountered and the lack of response to your messages. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Scam
Scam, don't use or buy it.
I've used the service when I was in France on vacation. Bought the physical SIM. It worked fine, but it keeping charging monthly for the service that I can't cancel. They turn on automatically the auto-renewal without consent. I've tried to cancel the auto-renewal using the app, but there's no more a place to turn off this thing. I tried to the Bot/AI, but it won't work. Since I'm not in France anymore I can't dial the *190# to cancel.
5 October 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We are sorry for the difficulties you encountered with the automatic renewal and the cancellation process. Please contact us via private message so we can review your case together and help resolve the situation as quickly as possible.
The Lyca Mobile Team
Great experience!
The Support Personnel was so kind and very patient. He took his time to make sure my issue was completely sorted before the end of the call.
8 September 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your kind feedback! We’re delighted to hear that our support team was patient, helpful, and able to fully resolve your issue.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to know that you’re happy with our service.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We regret that you’re experiencing connection issues and difficulties with our app. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Internet very slow and didn’t cover to…
Internet very slow and didn’t cover to all area internet
3 October 2026
Reply from Lyca Mobile FR
Hello,
We regret that you are experiencing slow internet and limited coverage. Please contact us via private message so we can review your case together and help find a solution as quickly as possible.
The Lyca Mobile Team
The internet connection is very poor—to…
The internet connection is very poor—to the point where it takes 10 to 15 seconds just to open a video.
4 October 2026
Reply from Lyca Mobile FR
Hello,
We regret that your internet connection has not met your expectations. Please contact us via private message so we can review your case together and help find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We regret that the network quality has not met your expectations. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Since yesterday I purchased my bundle I…
Since yesterday I purchased my bundle I have not been able to use the data it has not shown on my database and it's not working till you did
2 October 2026
Reply from Lyca Mobile FR
Hello,
Following our call, we’re pleased to confirm that your request has been successfully resolved. Thank you for your patience and understanding.
The Lyca Mobile Team
You are stifling your customers with fake advertising
I bought the 5gb bundle but once bought I got 2, gb what is the reason?
3 October 2026
Reply from Lyca Mobile FR
Hello,
We regret the discrepancy with your data allowance. Please contact us via private message so we can review your case together and assist you as quickly as possible.
The Lyca Mobile Team
Hello
Hello. I am very satisfied to the response of the lyca team. The only problem is the speed of internet . I am in Clermont Ferrand in France. The speed is so low especially during night.
2 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Good service
2 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re delighted to know that you’re satisfied with your Lyca Mobile experience.
The Lyca Mobile Team
Bro I did « renouvellement automatic « …
Bro I did « renouvellement automatic « but that shit didn’t went and to do another forfaits its a pain in the ass, make the stuff easier
1 October 2026
Reply from Lyca Mobile FR
Hello,
We regret the difficulties you experienced with the automatic renewal and purchasing another plan. Please contact us via private message so we can review your case together and help you as quickly as possible.
The Lyca Mobile Team
good
good
i am long time with lycamobile very very good service and net wark
we are verry happy with lyca france thanks to lycamobile famile
2 October 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your loyalty and kind feedback! We’re delighted to know that you’re happy with our service and network.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
We really appreciate your kind words! It’s wonderful to know that you had such a positive experience with our service and assistance.
Have a lovely day 😊
The Lyca Mobile Team
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