Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
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See what reviewers are saying
The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
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Hello
Hello, I recently bought a new Lycamobile SIM card in France, but my mobile data connection is very unstable.
The internet works for a few seconds, then disconnects, and reconnects a few seconds later. This keeps happening repeatedly.
I have already tried switching from 5G to 4G and checking my APN settings, but the problem still persists.
Could you please check if my SIM card is fully activated and if there are any issues with my mobile data service or network connection?
Thank you!
14 October 2026
Reply from Lyca Mobile FR
Hello,
We understand how frustrating an unstable mobile data connection can be, especially after you have already tried several troubleshooting steps. Lyca Mobile operates on the Bouygues Telecom network in France, and connection performance may vary depending on local conditions or device configuration.
Please contact us via private message on Facebook so we can review your SIM activation and mobile data service together, carry out the necessary checks, and help you find a solution as quickly as possible.
The Lyca Mobile Team
Your internet is very slow
Your internet is very slow, the network isn't good in certain areas. Your network is on and off
12 October 2026
Reply from Lyca Mobile FR
Hello,
We understand your frustration regarding slow internet speeds and unstable network coverage. Our team will review your case to help find a solution as quickly as possible. Please contact us via private message so we can assist you further.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your feedback! We're glad to know you're satisfied with our service. Your support means a lot to us, and we look forward to continuing to meet your expectations.
Have a nice day 😊
The Lyca Mobile Team
My internet is not working after few…
My internet is not working after few days of using it. I got 250Gb.
8 October 2026
Reply from Lyca Mobile FR
Hello,
Internet issues can have different causes, including network conditions or device settings. Please contact us via private message on Facebook so we can check your situation together and find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We're glad you found our top-up process easy and the updates quick.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you so much for your positive feedback! We're delighted to hear that you've had a good experience with Lyca Mobile. Your satisfaction means a lot to us, and we look forward to continuing to provide you with a reliable service.
Have a lovely day 😊
The Lyca Mobile Team
They took Money from my Lycamobile app…
They took Money from my Lycamobile app credit and didn't give me my bundle.
Tried to top-up multiple times but it didnt work.
Stayed two days without being able to make calls and send messages.
Till today where I topped up again with another €10 to finally get a bundle.
9 October 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what happened with your account and clarify the transactions concerned. Please contact us via private message on Facebook so we can review your situation together, check your account balance and help you find a suitable solution as quickly as possible.
The Lyca Mobile Team
Fast & Easy
Packages Displayed well and easy to choose and purchase went fast. Could be better at getting the TVA Invoice in name of the company. Otherwise excellent for over the years I have used Lyca.
10 October 2026
Reply from Lyca Mobile FR
Hello,
Hello,
Thank you for your loyalty over the years and for sharing your feedback! We're delighted that you find our packages easy to browse and purchase. We also appreciate your suggestion regarding VAT invoices issued in a company's name, and we will share it with the relevant team for consideration.
The Lyca Mobile Team
Prompt response
I had a bad experience initially with the internet but then the customer care resolved it promptly by mails and now its up and running perfectly. Issue was resolved in 2 days.
9 October 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
Thank you for sharing your experience. We're glad our customer care team was able to resolve your internet issue promptly within two days and that your service is now working perfectly. Your feedback is greatly appreciated!
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We're delighted to know that you consider Lyca Mobile the best network in France. Your satisfaction motivates us to continue providing you with the best possible service.
The Lyca Mobile Team
It’s the third time that I’m trying to…
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible //
I’m editing my review as they called and helped me solve the problem, Rajhid I think was his name was really helpfull, thank you!
9 October 2026
Reply from Lyca Mobile FR
Hello,
Following our exchange, we would like to confirm that your request has been successfully processed.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Merci pour votre retour positif ! Nous sommes ravis que vous ayez apprécié l’efficacité de notre service.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Bonjour,
Nous prenons en compte votre retour concernant la vitesse de connexion 5G. Nous vous invitons à nous contacter en message privé afin que notre équipe puisse examiner votre situation et vous apporter une solution dans les meilleurs délais.
L’équipe Lyca Mobile
Scam
Scam ! I bought a Sim and bought a plan. They said i have not activated after 3 weeks in use and block my phone. Been trying to fix problem but Lyca makes it impossible. Seems like they just want me to spend more money! Scammers
24 September 2026
Reply from Lyca Mobile FR
Hello,
We understand your frustration regarding the activation of your SIM and the interruption of your service. Please contact us via private message with your details so our team can review your case and find a solution as quickly as possible.
The Lyca Mobile Team
The important think for me is service…
The important think for me is service of the network.
Once I need help your customer center help me and it was very good experience fir me from yours.
7 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re delighted to hear that you had a great experience with our customer service team. Your satisfaction is important to us, and we appreciate your trust in Lyca Mobile.
The Lyca Mobile Team
I live in Valenciennes, and in the evening, this mobile is inaccessible
I live in Valenciennes, France, and I recently purchased a Lyca Mobile plan with a 350GB data allowance. While the speed is reasonably stable in the morning and afternoon, it drops below 5 Mbps in the evening—specifically after 5 PM. I can barely load anything at all; it’s a terrible experience.
7 October 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
We take note of your feedback regarding network quality. Please contact us via private message so our team can review your case and assist you.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We’re sorry that the quality of our data and Internet service did not meet your expectations. Please reply to us by private message so we can review your situation and assist you.
The Lyca Mobile Team
Great experience very good staff very…
Great experience very good staff very good service thats good quality mobile service thanks lyca pervaiz
7 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you very much for your positive feedback! We’re delighted to hear that you had a great experience with our staff and service. Your satisfaction means a lot to us.
The Lyca Mobile Team
Am happy for service but I hope next…
Am happy for service but I hope next you are solve for networks
7 October 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We’re glad you’re satisfied with our service and appreciate your comments regarding the network. We’ll continue working to improve your experience.
The Lyca Mobile Team
It’s not working
It’s not working. The account information is not passing the log in. Is it a scam??
7 October 2026
Reply from Lyca Mobile FR
Hello,
Following our exchange, all the necessary information was provided to clarify your situation. We sincerely thank you for your patience and understanding.
The Lyca Mobile Team
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