Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The firtrait package is minimum 200gb…
The firtrait package is minimum 200gb fir 9.99€. You dhould gave any package of 100gb in 5 euros also.
25 September 2026
Reply from Lyca Mobile FR
Hello,
We understand your request regarding a 100 GB plan for €5 and have taken your comments about our plans into account. Your feedback helps us better understand our customers' expectations.
The Lyca Mobile Team
Difficulties contact with customer…
Difficulties contact with customer service, return chatbot online, it was very helpful but now you talk to customer service in India, they do help but they are not able to solve the problem until you send multiple emails to the offices in Europe.
24 September 2026
Reply from Lyca Mobile FR
Hello,
We will review your experience with our customer service to better understand the difficulties encountered and improve the support provided. Thank you for your feedback and patience.
Lyca Mobile Team
Complicated for second payment
Complicated for second payment, after the payment the Internet is not working, automatic payment for the second payment and I don’t like it.
20 September 2026
Reply from Lyca Mobile FR
Hello,
Following our phone conversation, we would like to inform you that your request has been taken into account and everything appears to be working normally. Thank you for your understanding and patience.
Lyca Mobile Team
always complicared to load a sim
23 September 2026
Reply from Lyca Mobile FR
Bonjour,
Nous allons examiner votre situation afin de comprendre les difficultés rencontrées lors de la recharge et vous apporter une solution rapidement. Merci de nous contacter en message privé.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Thank you very much for your positive review! We’re delighted to hear that you found the process simple and easy to follow. We truly appreciate your feedback.
Have an excellent rest of your day 😊
The Lyca Mobile Team
It had been 2years and satisied with…
It had been 2years and satisied with connectivity till now. Hope you will continue like this.
23 September 2026
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback and for your trust over the past two years. We’re pleased to know you’ve been satisfied with our connectivity and hope to continue meeting your expectations.
Lyca Mobile Team
Very bad internet speed!!
Very bad internet speed!!
Even whatsapp takes too long to send messages
I'm so upset and if it is not corrected i will changes towards another company
Thank you!
22 September 2026
Reply from Lyca Mobile FR
Bonjour,
We will review your case to better understand the connection issues and provide a solution as quickly as possible. Please contact us via private message so we can look into your situation together.
Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We truly appreciate your positive feedback! We’re delighted to know that you’re happy with the service and your overall experience with Lyca Mobile.
Wishing you a wonderful day 😊
The Lyca Mobile Team
Cool
Very simple and confortable to choose the option that fits you the best through the app.
22 September 2026
Reply from Lyca Mobile FR
Hello,
We really appreciate your positive feedback! It’s great to know that you had a smooth experience using our app and found it easy to manage your options.
Wishing you a lovely day 😊
The Lyca Mobile Team
Intenet not running problem
22 September 2026
Reply from Lyca Mobile FR
Hello,
The issue you are experiencing with your internet connection may have different causes, including your device settings, network configuration or local coverage. Please contact us via private message on Facebook so we can check your situation together, identify the cause and help you find a solution as quickly as possible.
The Lyca Mobile Team
Data did not work after activation
Data did not work after activation, no communication from customer service.
21 September 2026
Reply from Lyca Mobile FR
Hello,
The issue you describe regarding your data service and the lack of communication from our customer service team is not the experience we want to provide. Please contact us via private message on Facebook so we can review your situation together and work to find a solution as quickly as possible.
The Lyca Mobile Team
When I recharge
When I recharge, I cannot make a call or use the internet; this has happened several months in a row, and customer care is not helpful; it is disappointing
5 August 2026
Reply from Lyca Mobile FR
Hello,
We would like to understand what is happening with your calls and mobile data after each recharge. Please contact us via private message on Facebook so we can review your situation together and find a solution as quickly as possible. You can also leave us a reachable phone number so that our team can contact you directly.
The Lyca Mobile Team
I received my SIM
I received my SIM, I installed it and the app, I thought all was well it showed my payment and 250gb of data. I logged out and back in and my money and my data had gone and it said I don't have and active account and told me I had to pay again. I did and then my original information returned, I feel I have been ripped off.
21 September 2026
Reply from Lyca Mobile FR
Hello,
We’re sorry to hear about the difficulties encountered with your account and data balance. Please contact us via private message so we can review your case together and find a quick solution.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Merci pour votre retour positif ! Nous sommes ravis de savoir que vous êtes satisfait de notre service. Votre satisfaction est notre priorité.
L’équipe Lyca Mobile
You misleading with the unaccurate…
You misleading with the unaccurate informations to your customers.
17 September 2026
Reply from Lyca Mobile FR
Hello,
We’re sorry to hear that the information provided did not meet your expectations. We would like to review your case together and clarify the information shared. Please contact us via private message with your details so our team can examine your case and find a solution as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! We’re delighted to hear that you’re satisfied with our service. Your satisfaction is very important to us.
The Lyca Mobile Team
I scanned the QR code and tried to…activate and it did not work and now I am not able to scan the same QR code how do I proceed
I scanned the QR code and tried to activate my eSIM but it did not work and now I am stuck, please let me know how can I proceed
Thanks
My alternative mobile number is +33 685386731
21 September 2026
Reply from Lyca Mobile FR
Hello,
Following our phone conversation, your request is currently being processed by our team. A follow-up will be provided once the processing is completed.
The Lyca Mobile Team
Impossible de me connecter jimpossible…
Impossible de me connecter jimpossible d’activer ma esim impossible d’obtenir mon num
20 September 2026
Reply from Lyca Mobile FR
Bonjour,
L’activation d’une eSIM est conçue pour être simple et rapide. Nous souhaitons comprendre ce qui bloque votre activation et l’obtention de votre numéro. Contactez-nous en message privé sur Facebook ou laissez-nous un numéro joignable afin que nous puissions examiner votre situation ensemble et vous apporter une solution le plus rapidement possible.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello ,
Thank you for your feedback. After checking your situation, it appears that your eSIM has not yet been activated. Please scan the QR code received by email to complete the activation process. Once the eSIM is activated, you will be able to access your number.
If you need any assistance with the activation, please contact us via private message on Facebook. Alternatively, you can provide us with a reachable phone number so our team can assist you as quickly as possible.
The Lyca Mobile Team
SO COMPLICATED
20 September 2026
Reply from Lyca Mobile FR
Bonjour,
Nous prenons en compte votre retour. Contactez-nous en message privé afin que nous puissions examiner votre dossier ensemble et vous apporter une solution rapidement.
L’équipe Lyca Mobile
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.