Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more
Company replied
Company details
Information provided by various external sources
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Contact info
260 liberty st, 08840, metuchen, United States
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2.1
Poor
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect!
Very fast delivery and it was exactly what I was hoping for. Everything looks good. My only concern is the label that says this product can cause cancer.
25 January 2022
Great prices & stock
Great prices, had certain items in stock that were sold out elsewhere, & introductory promo codes. Would definitely recommend Luggage Online.
24 January 2022
Delivered as expected and everything…
Delivered as expected and everything looked perfect..
17 January 2022
Beautiful and functional
I love this bag! It’s extremely lightweight yet exceedingly sturdy. Rolls with ease and is the perfect size for lifting into plane’s overhead bin. And the color: ❤️😊 a beautiful dusty pink. This one should do me for many years.
9 January 2022
Great price on a backpacking pack
Great price on a backpacking pack. Super fast, no hassle delivery.
8 January 2022
Luggage Online delivers
Easy purchase, excellent price, quick delivery, perfect luggage--great experience!
7 January 2022
The product was delivered promptly
The product was delivered promptly, and was if very good quality. Thank you.
6 January 2022
Not actually in stock
Listed item as in stock, but then contacted me and told me it wasn't available. This made me not have a gift when needed. Refund was issued quickly though.
3 January 2022
Quick shipping
Quick shipping! Excellent product and price! Very happy with my purchase!
29 December 2021
Reply from Luggage Online
Thank you for sharing your positive experience with our customers.
Don't count on expedited shipping
I ordered from Luggage Online ONLY because they offered an uncharge for expedited shipping. I chose FedX Overnight (business days). I ordered Wed. night late. I should have gotten the luggage by Friday, today. I have not heard from FedX.
Now I have an email from them stating they will email me when they are "READY" to ship. The delay in being READY was not mentioned on website.
I leave Monday, and I am pretty mad.
25 December 2021
Reply from Luggage Online
We sincerely apologize for any inconvenience this may have caused you. Unfortunately holiday shipping delays from the shipping carriers have been extreme this year. We hope we can accommodate you better in the future. Happy Holidays.
Hello I received my luggage locked…
Hello I received my luggage locked without a key to open it
24 December 2021
Reply from Luggage Online
We sincerely apologize for any inconvenience this may have caused you. Sometimes the luggage comes locked from the manufacturer but we would love to help you resolve this issue Please reach out to customerservice@luggageonline.com for further instructions on how to open your case. Happy Holidays.
Reply from Luggage Online
Thank you for your review. Enjoy your purchase.
Really happy with my purchase
Really happy with my purchase. I was looking for a specific color of a Will Leather bag that was sold out everywhere and it got here in time for Christmas this morning. I literally ordered it yesterday afternoon.
Thank you!
23 December 2021
Reply from Luggage Online
Thank you for sharing your positive experience with our customers. Happy Holidays.
I found it!
I had a tough time finding this item in stock anywhere. Thrilled to find it and purchase it! Minus 1 star for no personalization even though it’s on my order confirmation. At least that was free and I should be able to have any Tumi store add it for no cost.
22 December 2021
Reply from Luggage Online
We sincerely apologize that we shipped your order without the requested personalization. If you still want the personalization you can ship it back to us at no charge and we will take care of it for you. Please contact customerservice@luggageonline.com for further information and free return label. Happy Holidays.
Bag was received quicker than I expected!!
I was impressed when I received the order so quickly! The bag was exactly what I was looking for. I would definitely shop with them again in the future!
20 December 2021
Reply from Luggage Online
Thank you for sharing your positive experience with our customers.
Very satisfied with the prompt service…
Very satisfied with the prompt service I received. Order was mailed within 24 hrs of ordering and arrived in just a few days.
Quality luggage that will last.
20 December 2021
Reply from Luggage Online
Thank you for sharing your positive experience with our customers. Happy Holidays.
Best luggage purchasing experience of my life
Amazing service, amazing luggage amazing price. Truly a pleasure to deal with.
17 December 2021
Reply from Luggage Online
Thank you for sharing your positive experience with our customers. Happy Holidays.
Found a backpack in a rare color with a discount
Had been looking for an Osprey backpack in a particular color that was missing even on Amazon. Somehow I ended up on Luggage Online where I found the pack I needed with a 20usd discount! It was delivered in like 2 days. Perfect condition. Totally recommend!
15 December 2021
Reply from Luggage Online
We are so happy you were able to find exactly what you were looking for at the prefect price for you! Check back for more amazing deals. Happy Holidays.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.