LuggageHero Reviews 

1,866
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers consistently highlight how simple, fast, and convenient the booking process is, explaining that the procedure provides a reassuring and safe way to store bags. Consumers frequently mention that shop owners and staff members are extremely welcoming, friendly, and always eager to assist travelers. Some reviewers were not happy with unexpected extra costs, explaining that additional service fees and mandatory insurance charges significantly increased the final price. A few other people also felt that certain drop-off spots were tricky to locate, while others sadly arrived to find locked doors or completely non-existent shops.

What people talk about most

Service

Consumers find service to be positive, highlighting how easy and convenient it is to store bags and enjoy a... See more

Location

Reviewers express mixed feelings regarding the storage locations, with some consumers praising convenient... See more

Staff

Users describe positive interactions with staff, frequently noting that shop owners and workers are very... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the application is very simple,... See more

Price

Clients share ambiguous opinions on price, with some consumers finding the rates affordable and cheaper than... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more

Company replied

Rated 4 out of 5 stars

Luggagehero itself was great to deal with but the location the bags were kept at was at the back of a convenience store where the worker didn’t give us very much confidence and were felt nervous about... See more

Company replied

Rated 4 out of 5 stars

Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more

Rated 4 out of 5 stars

First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,866)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and Efficient

The process to put my luggage away was very straightforward. I could easily retrieve the link in my email and follow the instructions when it was time to pick my luggage up!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Yash Food and Wine Ltd Luggage Drop-off Location

The location was a tiny bit tricky to find but once I was there the drop off and pick up went very smoothly. I didn't have cell phone connection and the store clerk was kind enough to provide me wifi access which allowed me to start the clock for drop-off.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Storage locations do not inspire confidence

Booked on line to leave luggage near Connolly Street Station Dublin, when I saw the back street restaurant which I was directed to, which didn’t even display a sign that they provided the service, it looked entirely dodgy so I decided not to risk using it.
The catch is they insist on on line booking in advance, so have all your details and even have pre authorisation with your bank, then charge an excessive no show fee which is not declared up front, only mention a small processing charge up front. I wouldn’t trust the organisation, the business they use as agents do not inspire confidence in their ability to securely store. Lets say the catering outlet only gets 2.9 for their actual primary business

16 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Ian,

Thank you for sharing your experience. We’re sorry to hear about your concerns regarding the location, booking process, and no-show fee. We understand why this was frustrating and appreciate you bringing these concerns to our attention.

We’d like to look into this further. Please contact us at contact@luggagehero.com with your booking details and any additional information about the location so we can investigate and assist you.

Best regards,
LuggageHero

Rated 4 out of 5 stars

Secure and not too complicated

Once we figured out the process, it was fine. Submitting photos of the bags was a great security plus.

14 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Ylva,

Thank you for sharing your feedback! We’re glad to hear that you found the service secure and appreciated the added security of submitting photos of your bags.

We also appreciate your feedback about the booking process and will continue working to make it as simple and user-friendly as possible. Thank you for choosing LuggageHero!

Best regards,

Rated 3 out of 5 stars

Free luggage storage

Free luggage storage, but it is overly complicated, requiring app sign in, and carrying down a flight of stairs. Not accessible at all. At night the main access door is locked so you cannot easily get your bags out, which is stressful until you realise you can walk around the building to do so

15 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Colin,

Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with accessibility, app sign-in, and after-hours access. We understand how this could have been inconvenient and stressful.

Please contact us at contact@luggagehero.com with your booking details so we can look into this further and better understand what happened.

Best regards,
LuggageHero

Rated 1 out of 5 stars

Not recommend

Unfortunately I cannot recommend this service!I booked at the shop in 15 minutes from Estancia Barcelona Sants for three hours so visit the Sagrada Família. The shop owner was friendly but wanted me to get cash to pay. He also refused to tell me roughly the amount. So I had to find a machine and withdraw money (3,50 Euros fee). So right from the start I didn’t feel safe at all about my luggage, but I didn’t have time to find something else. When I got back I was, however friendly, bullied into giving tip, and payed 16,20 Euros for the two bags. I will never use this service again.

14 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Enna,

Thank you for sharing your experience. We’re sorry for the inconvenience and understand your concerns regarding the unexpected cash payment and tipping request. This is not the experience we want for our customers. We’ll review the matter with the storage location and take the necessary steps to address your concerns.

We’ve also sent you an email requesting additional information about your booking details so we can look into this further. You can reach us anytime at contact@luggagehero.com.

Best regards,
LuggageHero

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