LuggageHero Reviews 

1,865
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers consistently highlight how simple, fast, and convenient the booking process is, explaining that the procedure provides a reassuring and safe way to store bags. Consumers frequently mention that shop owners and staff members are extremely welcoming, friendly, and always eager to assist travelers. Some reviewers were not happy with unexpected extra costs, explaining that additional service fees and mandatory insurance charges significantly increased the final price. A few other people also felt that certain drop-off spots were tricky to locate, while others sadly arrived to find locked doors or completely non-existent shops.

What people talk about most

Service

Consumers find service to be positive, highlighting how easy and convenient it is to store bags and enjoy a... See more

Location

Reviewers express mixed feelings regarding the storage locations, with some consumers praising convenient... See more

Staff

Users describe positive interactions with staff, frequently noting that shop owners and workers are very... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the application is very simple,... See more

Price

Clients share ambiguous opinions on price, with some consumers finding the rates affordable and cheaper than... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more

Company replied

Rated 4 out of 5 stars

Luggagehero itself was great to deal with but the location the bags were kept at was at the back of a convenience store where the worker didn’t give us very much confidence and were felt nervous about... See more

Company replied

Rated 4 out of 5 stars

Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more

Rated 4 out of 5 stars

First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,865)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amsterdam

Amsterdam. Easy to find. Friendly staff. No problems

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! We left our 2 bags at Jasmine News in London near Farringdon Station. We were meeting someone for lunch in Exmouth but our hotel was far away. I found Luggagehero solved this problem and the location worked out perfectly The gentleman at Jasmine News provided excellent service and handled our bags with care. I was very comfortable leaving them there for 3 hours.

12 September 2026
Unprompted review
Rated 4 out of 5 stars

The location (@12 William street…

The location (@12 William street Newark) owner was very friendly and prompt . The facility is well located and convinient . The app however does not accept international credit cards ! We had a difficult time paying for the storage which eventually got sorted by paying on store .
Overall very positive and recommended

13 September 2026
Unprompted review
Rated 1 out of 5 stars

This company stole money from my card

This company stole money from my card, I've never even used them.

15 July 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Ron,

We’re sorry to hear about this and understand how concerning an unexpected charge can be. We’d be happy to look into this for you and help clarify the transaction.

Please contact us at contact@luggagehero.com with the details of the charge so we can investigate and assist you further.

Best regards,
LuggageHero

Rated 1 out of 5 stars

Do NOT use this company

Do NOT use this company! While luggage storage was no problem and the owner of the shop nice and friendly they charged ADDITIONAL fees afterwards! So the fees increased by more than 50 percent on my credit card. They claim that we did not stop the "clock", but nobody told us to do so when we picked up the luggage without any further notice. And NO REACTION at all on my complaints. So I can only warn you, NOT to use this one. There are plenty other companies, which stay with the agreed price. And any attempt to contact them via e-mail also to the suggested e-mail below was without any answer.

27 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Ulrike,

We’re sorry to hear about your experience. We understand how frustrating an unexpected additional charge can be, especially when the process was not clear.

Our pricing is based on the booking duration, and the timer should be stopped when the luggage is picked up. However, we’d be happy to review your specific booking and the additional charge to better understand what happened.

Please contact us at contact@luggagehero.com with your booking details so we can investigate and assist you further.

Best regards,
LuggageHero

Rated 5 out of 5 stars

Such good value

Easy to use and the guy who took.our suitcases was very nice and patient.

27 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Karen,

Thank you for your wonderful feedback! We’re delighted to hear that you found LuggageHero easy to use and that our partner was friendly and patient.

We really appreciate your kind words and are glad you had a positive experience!

Best regards,
LuggageHero

Rated 1 out of 5 stars

This is an absolute scam if something…

This is an absolute scam if something goes wrong.
It cost me 70£ to store 3 bags for 13 hrs. Don’t do it, the pricing is absolutely not worth it. Go elsewhere

25 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Steph,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concern regarding the cost of your booking.

We want to look into this further and review the charges associated with your booking.

Please contact us at contact@luggagehero.com and provide your booking details so we can investigate what happened and assist you further.

Best regards,
LuggageHero

Rated 1 out of 5 stars

LuggageHero does not check the depositary’s address

We arrived at a location that did not exist. It was described as a Stop n Shop and was an office block. There was nothing in the area resembling the shop name.
We missed a large part of the event we were attending and had to find another luggage facility. Receiving a refund took forever, with unnecessary repetitive questioning.

23 August 2026
Unprompted review
LuggageHero logo

Reply from LuggageHero

Hi Laura,

Thank you for sharing your experience. We’re very sorry to hear about the incorrect location information, the inconvenience this caused, and the delay with your refund.

We understand how frustrating this must have been, especially with the impact on your plans. We’d like to look into this further.

Please contact us at contact@luggagehero.com with your booking details and any additional information about the location so we can investigate the matter.

Best regards,
LuggageHero

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