I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Reply from Lowell
Shukri Dhuhulow
Thank you for taking the time to leave a 5* review.
Kind regards
Emma
My experience with Lowell so far is…
My experience with Lowell so far is nothing but excellent, very understanding & friendly support throughout, set me up on a payment plan that I could afford without any hassle whatsoever! Many thanks!!! 🙏🏼👍🏼😊
21 April 2026
Reply from Lowell
Craig T Eden,
We're so happy to hear that you had such a positive experience with us. It's great to know that we could help you set up an affordable payment plan without any hassle. Thank you for your kind words!
Kind regards,
Emma
Really helpful told you when money was…
Really helpful told you when money was due before taking the money out.I would reccomend .
7 August 2026
Reply from Lowell
Carla,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
I was not too happy with the process of…
I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an operator actually listened and acted superbly and we got everything sorted and I can finally after 18+ years be free of this burden of debt and within my available money.
I finish by saying.. although I may just have been unlucky with the operators i got before, the end amount i had to pay for the overall debt was very, very lenient.
Thankyou very much to that special operator... I think his name was Aswar.
5 August 2026
Reply from Lowell
D J,
Thank you for your valuable feedback. If you'd like to chat further about your 4 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
Reply from Lowell
Mrs Susana Duku,
We are so glad to hear that you had a positive experience with our team. We appreciate your kind words and feedback.
Kind regards,
Emma
There staff are very very helpful and I…
There staff are very very helpful and I thank them so much for the help they give me and the member of staff that I spoke to was very pleasant and a credit to the company thank you.
7 August 2026
Reply from Lowell
Ian Rathbone,
We are so pleased to hear that you had such a positive experience with our team. Your kind words are greatly appreciated.
Kind regards,
Emma
Reply from Lowell
Tony,
Thanks for taking the time to leave a review. If you'd like to chat further about your 3 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
Reply from Lowell
Adam WRIGHT,
We appreciate you sharing that our service was easy to use. We are so glad you had a positive experience with us.
Kind regards,
Emma
Reply from Lowell
Christopher Potter,
We are delighted to know that our team was friendly and helpful. We appreciate your kind words.
Kind regards,
Emma
To Ellie
To Ellie please give me your email address not customers sev address as it takes 10 days for a reply so i can forward you your so called help email they sent me about your so called sister company overdales which are also a right crowed of w------ to deal with i want to pay you but they dont want my money
4 August 2026
Unprompted review
Reply from Lowell
Stephen bliss,
Thanks for getting in touch again. We have sent you an email.
Kind regards,
Emma
Honesty and be patient with people who are in financial difficulty
I felt no pressure as I could manage my own payment plan which took so much stress from me.
30 July 2026
Reply from Lowell
Anthony Reilly,
We are so pleased to hear that being able to manage your own payment plan helped alleviate stress. Thank you for your positive feedback; we truly appreciate it!
Kind regards,
Emma
It works well with people who are…
It works well with people who are having problems with their debts and helps them to make affordable payments.
The staff and service is amazingly helpful.
3 August 2026
Reply from Lowell
James Dean,
We are so pleased to hear that we could help you and that our staff provided such helpful service. Thank you for your kind words!
Kind regards,
Emma
The lady listened to circumstances and …
The lady listened to circumstances and told me what I needed to know and sorted a plan that suits me. Lady was great also the sevice .
7 August 2026
Reply from Lowell
Angela,
We're so pleased to hear you had such a positive experience with our team. Thank you for your kind words!
Kind regards,
Emma
This company is understanding and…
This company is understanding and helpful to its customers.
31 July 2026
Reply from Lowell
ANNA GLOGOWSKA,
Thank you for sharing your positive experience with us!
Kind regards,
Emma
Not bad for customer services.
31 July 2026
Reply from Lowell
Aye Aye Mon,
Thanks for taking the time to leave a review. If you'd like to chat further about your 3 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
Reply from Lowell
adam o'moore,
Thanks for reaching out to us here. We take all feedback seriously and we've sent you an email to see what we can do to support you.
Kind regards,
Emma
Understanding and friendly customer…
Understanding and friendly customer support! I found it straightforward to put in place my payment plan. Thank you!
7 August 2026
Reply from Lowell
Val T,
We're so pleased to hear that you found our customer support understanding and friendly. We're happy that setting up your payment plan was straightforward. Thank you for your feedback!
Kind regards,
Emma
Lowell put me at ease
Lowell put me at ease. Having debt can be overwhelming. The agents at lowell were pilot friendly and professional.
I was able to relax while paying off my debt.
7 August 2026
Reply from Lowell
Beulah Williams,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Did fairly well
31 July 2026
Reply from Lowell
Bishona Siziba
Thanks for taking the time to leave a review. If you'd like to chat further about your 3 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards
Emma
Harassment and payment is more than…
Harassment and payment is more than affordable but they won't take no for an answer
7 August 2026
Reply from Lowell
Not impressed,
Thanks for reaching out to us here. We take all feedback seriously and we've sent you an email to see what we can do to support you.
Kind regards,
Emma
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