I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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I am stuggling to pay right nowcxx very…
I am stuggling to pay right nowcxx very sorry but will get bavk to you xx very soon xx
19 May 2026
Reply from Lowell
Lesley McDonald
Thanks for reaching out to us here.We have contacted you directly to see how we can help you going forward.
Kind Regards
Jessica
Very approachable
Very approachable , good listeners and advisors and always have empathy with your financial situation
10 August 2026
Reply from Lowell
RICHARD DAVIDSON,
We're so pleased to hear that you found our team approachable, good listeners, and empathetic to your financial situation. Thank you for your positive feedback!
Kind regards,
Emma
A great support…
Very informative and a great support while I got myself back on my feet
10 August 2026
Reply from Lowell
Carly Newton,
We're so pleased to hear that you found our support informative and helpful during a challenging time. Your positive feedback is greatly appreciated.
Kind regards,
Emma
It's was easy and quick using by phone
It's was easy and quick using by phone. On you're website
3 August 2026
Reply from Lowell
Emma Jones,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Andrew walshe
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards
Emma
Reply from Lowell
Linda,
We're so happy to hear that you found our services understandable and trustworthy. We truly appreciate your kind words.
Kind regards,
Emma
All round very good helped me sort most…
All round very good helped me sort most of my debts out
3 August 2026
Reply from Lowell
Mrs R White,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Reply from Lowell
Julie Pawson
We're glad to hear you've had a great experience with us.
Kind regards
Emma
Reply from Lowell
Linda Mcconaghy,
We appreciate your feedback! We are so glad to hear that you found our app easy to use. Thank you for sharing your positive experience.
Kind regards,
Emma
Reply from Lowell
Alicja Katulska
We're so glad to hear that you found our staff helpful and that we were able to reach a solution that worked for you. We appreciate your positive feedback.
Kind regards
Emma
Reply from Lowell
Denise Fox
Thank you for your kind words and for taking the time to leave a review.
Kind regards
Emma
Reply from Lowell
Julie Griffiths,
We appreciate your positive feedback. We are so glad that we could provide a helpful and pleasant experience for you. Thank you for sharing.
Kind regards,
Emma
Understanding people struggle with…
Understanding people struggle with money made it so much easier to explain how much money i could afford to pay on my depta very supportive team
3 August 2026
Reply from Lowell
Mrs Lynne Devine,
Thank you for your kind words and for taking the time to leave a review. We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Emma
Super helpful
Super helpful - would recommend to anyone. Put me at ease and did everything they could to help me close the account. No stress, really friendly.
10 August 2026
Reply from Lowell
Clare Morgan,
We're so happy to hear you had a positive experience working with us. Thanks for taking the time to leave a review.
Kind regards,
Emma
Very understanding and helpful
Very understanding and helpful. Great customer service.
21 January 2026
Reply from Lowell
Tien,
We are so pleased to hear that you found our team to be understanding and helpful, providing great customer service. Your positive feedback is greatly appreciated.
Kind regards,
Emma
Finished pay
21 April 2026
Reply from Lowell
Tavaughn
We're glad to hear you've had a great experience with us.
Kind regards
Emma
Reply from Lowell
Roland Ratvai
We're glad to hear you've had a great experience with us.
Kind regards
Emma
Reply from Lowell
Jakub S,
Thank you for reaching out to us here. Please get in touch with us directly at https://www.lowell.co.uk/contact-us/ so we can better understand your experience and offer you our full support.
Kind regards,
Emma
Reply from Lowell
David Grahamslaw,
We're glad to hear you had a positive experience with us.
But we're a little confused that you’ve given us a 2-star rating. To chat further about your rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind regards,
Emma
Very friendly and supportive staff
Very friendly and supportive staff. I will be able to get out of debt after my repayments. Thank you Lowell.
10 August 2026
Reply from Lowell
S Mehra,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Emma
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