I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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Using the app is so simple to set up…
Using the app is so simple to set up done in withing 5 mins
12 August 2026
Reply from Lowell
David King,
We appreciate your feedback and are so glad to hear that you found our app simple to set up. Thank you!
Kind regards,
Jessica
Reply from Lowell
Matthew Goodwin,
We are so pleased to hear that you found our service easy to deal with and understanding. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
Reply from Lowell
Sonya,
We're so glad to hear that you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Jessica
Very easy to talk to and understanding…
Very easy to talk to and understanding to me needs and circumstances.the agent I spoke to was very helpful and offered lots of choices to pay the dept off.
12 August 2026
Reply from Lowell
MR DAVID ,
This is fantastic to hear! We're so glad you've had a positive experience and that our team member was able to fully assist you. Thank you for leaving a great review.
Kind regards,
Jessica
Excellent service over the phone
Excellent service over the phone . Very
helpful and efficient.
12 August 2026
Reply from Lowell
WALTER,
We're so happy to hear that you received excellent service over the phone. We appreciate you sharing your positive experience with us.
Kind regards,
Jessica
Very helpful and understanding
Very helpful and understanding. Found a solution for my situation
5 August 2026
Reply from Lowell
Suzy Dixon,
Thank you for your positive feedback! We're thrilled to hear that you find our service helpful.
Kind regards,
Jessica
Reply from Lowell
Shibu George
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards,
Jessica
Reply from Lowell
D BUTLER,
We are so pleased to hear that you found our team understanding and polite. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
The staff took their time to help
The staff took their time to help. Spoke slowly and did not rush me as I have health issues and can not hear well.Thank you.
12 August 2026
Reply from Lowell
Sheila Ahmed,
We're so pleased to hear that our team was able to assist you with patience and understanding. Thank you for sharing your positive experience.
Kind regards,
Jessica
Reply from Lowell
David Parkinson,
We are so pleased to hear that you found our service to be excellent and always very helpful. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
This was one of the most difficult…
This was one of the most difficult times of my life financially, I was made to feel like a criminal during phone calls, I was then reluctant to take calls, the number of calls per day was verging on harassment. I hope I am fortunate enough to never have to deal with your company again.
5 August 2026
Reply from Lowell
Rachel Stewart,
We are sorry to hear of the difficult time you have been through. We take all feedback seriously and if you'd like to chat further about your experience, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind Regards
Jessica
The young lady i spoke to was most…
The young lady i spoke to was most helpfull and polite and gave me good advice
12 August 2026
Reply from Lowell
Graham Taylor,
We are so pleased to hear you had such a positive experience with our team. We're glad our colleague was helpful and polite and provided good advice. Thank you for your kind words.
Kind regards,
Jessica
Brilliant people to talk and work with
Brilliant people to talk and work with
Helped me out immensely
12 August 2026
Reply from Lowell
Mrs Bayliss,
We are delighted to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your feedback.
Kind regards,
Jessica
Reply from Lowell
Mrs Jennifer Robinson,
We are so pleased to hear that our team was polite, friendly, and very helpful. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
Good customer service.
12 August 2026
Reply from Lowell
Caroline
We're so glad to hear that you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
Kind regards,
Jessica
Reply from Lowell
Dylan Adrian Law
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Jessica
Reply from Lowell
Towards
Thank you for your kind words and for taking the time to leave a review.
Kind regards,
Jessica
Reply from Lowell
Dennis
We appreciate your kind words and are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Jessica
Worked with me to sort out my debt
Worked with me to sort out my debt, didn't annoy me too much!
5 August 2026
Reply from Lowell
Jean Parker,
We appreciate your feedback and are glad to hear you had a positive experience.
Kind regards,
Jessica
Understanding company
4 August 2026
Reply from Lowell
Larry
We appreciate your kind words and are glad to hear that you found our service so understanding. Thanks for taking the time to leave a review.
Kind regards,
Jessica
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