I was not too happy with the process of coming to an agreement due to operators not dealing with my unusual circumstances efficiently.. but then I finally tried one more time and thankfully, an op... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lowell have been great, they only take what we can afford each month, they don't pressure us for more.. instead they make sure that our monthly payments are affordable to us. So glad our debt got hand... See more
Company replied
Easy to set up an affordable monthly repayment, using your online account - no need to speak to anyone, making it convenient. A payment plan is set up, and you can check in your account at any time, h... See more
Company replied
Ive had a fantastic experience working with lowell. From speaking on the phone to a lovely member of staff who was kind and understanding, to setting up affordable payment plans and then being offere... See more
Company replied
Company details
Written by the company
- We know that debt can happen to anyone
- Dealing with debt can be overwhelming, and reaching out might feel scary. But here at Lowell, we’re on your side. We don’t judge. We realise that anyone can fall into problem debt. Get in touch and we’ll find a solution that suits your situation. The sooner you take control of your Lowell debt, the sooner you’ll start to get your life back on track.
- You don’t even have to call us
- Our app and website make it easy to check your budget, set up an interest-free payment plan, and keep track of your balance. If you’d prefer to speak to someone, we have a friendly team ready to help. We’re here to listen, understand your circumstances, and to help you work out a payment plan that works for you, not against you.
Contact info
PO Box 13079 Harlow CM20 9TE, United Kingdom
- 0333 556 5552
- www.lowell.co.uk
4.3
Excellent
64K reviews
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HeVery polite people kept me informed all…
Very polite people kept me informed all the time and helpful at every step.many thanks
11 August 2026
Reply from Lowell
Mand,
We are so pleased to hear you had such a positive experience with our team. We are glad we were able to keep you informed and assist you every step of the way. Thank you for your kind words!
Kind regards,
Jessica
He was ok but he was trying to get me…
He was ok but he was trying to get me to pay more than I could afford but in the end he agreed to work with me on what I could afford .if
11 August 2026
Reply from Lowell
Valued Client
Thanks for taking the time to leave a review. If you'd like to chat further about your 3 star rating, please get in touch at https://www.lowell.co.uk/contact-us/.
Kind Regards
Jessica
Was very understanding with my…
Was very understanding with my situation, staff was pleasent and was helpful in helping me find the best and affordable way to pay my debts off
11 August 2026
Reply from Lowell
Nathan Bray,
We are so pleased to hear that our staff were understanding and helpful in finding an affordable way to manage your debts. Thank you for your positive feedback.
Kind regards,
Jessica
Very helpful and and understanding
11 August 2026
Reply from Lowell
Linda Gemmell,
We appreciate your positive feedback! We are so glad our team was helpful and understanding; thank you for sharing your experience with us.
Kind regards,
Jessica
I can’t believe that your rep didn’t…
I can’t believe that your rep didn’t know difference between gross and net income.
When she asked for my earnings, I said did she want gross or net. She didn’t understand that so I said before or after tax. She asked for gross amount, which was, of course, wrong and then couldn’t understand why I disputed the disposable income she calculated for me. When I tried to explain she git upset at my interruption so I had to suffer ages of her waffling away using the wrong numbers.
11 August 2026
Reply from Lowell
Mrs Selby
We regret to hear about your experience. We'll look into this matter to prevent further issues. Thank you for your feedback.
Kind Regards
Jessica
Reply from Lowell
Chaim Shenny,
We appreciate your feedback and are so glad to hear that our service was very easy to set up. Thank you for sharing your positive experience.
Kind regards,
Jessica
The lady I spoke to wouldn't listen I…
The lady I spoke to wouldn't listen I felt forced to agree to high rate of payments I can't afford
4 August 2026
Reply from Lowell
Jacqueline Cashin,
We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. We have contacted you directly to discuss this further.
Kind Regards
Jessica
Not happy
I didn’t here about this company until I got a text to say I need to pay an outstanding balance from a company which at the time I was in hospital recovering from near death experience. First I knew about it was when I had a text . Unprofessional no email or letter sent either
7 July 2026
Reply from Lowell
MR TERRY G ALDRIDGE
We are sorry to hear of the difficult time you have been through and have contacted you directly to see how we can support you going forward.
Kind Regards
Jessica
Rude staff disgraceful company
Rude staff, unhelpful, cannot provide documents that they should be showing, awful company do not trust them to help you, they won’t! They buy accounts for pennies and charge you and they don’t even have the documents they should have! They brought the debt just remember that when speaking to them!
11 August 2026
Reply from Lowell
Emma,
Thanks for reaching out to us here, we have reached out to you directly to discuss your request.
Kind Regards
Jessica
Reply from Lowell
colin atkinson
Thanks for taking the time to tell us about your positive experience with us. We really appreciate it!
Kind regards,
Jessica
Reply from Lowell
customerH Davies,
We are so pleased to hear that you found our team to be helpful and non-judgmental. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
Lowell repeatedly say that I am Lauren…
Lowell repeatedly say that I am Lauren Watt.
So does another similar firm.
That Lauren seems to get around a bit. What on earth is going on?
10 August 2026
Unprompted review
Reply from Lowell
Robert,
Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.
Kind Regards
Jessica
Reply from Lowell
Pauline Davies,
We are so pleased to hear that you found our team to be friendly and helpful. Your positive feedback is greatly appreciated.
Kind regards,
Jessica
Do you really want me to do a review…
Do you really want me to do a review ?!!!!!!! Total harassment of my brother who has severe learning difficulties, cannot read nor write, cannot retain information and has no understanding of what’s being said to him. Unfortunately he did owe money to EE (mobile ) but to my mind EE should have realised his mental state when speaking with him in the first place. I got to know of this debt when he showed me SEVERAL letters from you lot. I phoned and explained his situation but because I wasn’t him they wouldn’t speak to me, so you can take a jump if you think you’re getting any money
11 August 2026
Reply from Lowell
Denise Collins,
Thank you for making us aware of your brothers circumstances, due to data protection legislation we can only discuss an account with our customer, or an authorised representative.
You can find useful information about this by visiting https://www.lowell.co.uk/help-and-support/faqs/data-privacy/
Kind Regards
Jessica
Really helpful
4 August 2026
Reply from Lowell
BRIAN BYATT
Thank you for your positive feedback and for taking the time to leave a review.
Kind regards,
Jessica
From past experience lowell have been…
From past experience lowell have been helpful from day one I would never have been able to pay my debts so easy ever the service is outstanding.
4 August 2026
Reply from Lowell
brian oakwood,
We are so happy to hear that our service has been outstanding and that we could help you manage your debts easily. Thank you for your kind words!
Kind regards,
Jessica
Forced and bullied me to make payment…
Forced and bullied me to make payment despite the company I owed money too being the reason I was in the debt because their app would not accept my payments. Awful experience they intimidated me and was rude. I won’t make that mistake again tho so thanks for that.
4 August 2026
Reply from Lowell
Annemarie Docherty,
I'm sorry to hear you’re unhappy with our service.
We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/
Please use the complaint form on that page or get in touch so we can investigate your complaint thoroughly.
Kind Regards
Jessica
Not stop calls and letters
11 August 2026
Reply from Lowell
Julie,
We take all feedback seriously. If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/.
Kind Regards
Jessica
They were helpful and understanding and…
They were helpful and understanding and I like the way I got a email to remind me my payment was due
11 August 2026
Reply from Lowell
SarahLayzell,
We're so pleased to hear that you found our team helpful and understanding. We appreciate your positive feedback about our payment reminder emails!
Kind regards,
Jessica
Company very helpful and understanding
Company very helpful and understanding, solve problems make people life easier. Thank you for lowell
11 August 2026
Reply from Lowell
Yildiz Beyleroglu,
We're so pleased to hear that you found our company helpful and understanding. Thank you for your wonderful feedback!
Kind regards,
Jessica
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