Lothian Domestics Ltd Reviews 

Called out about a washing machine and have been quoted a price for parts that is higher than a new washing machine in the same model.

Reply:
I'm not a diagnostic specialist, from what I have seen it was a seal issue, this is why I called you out, so saying that I didnt explain what was wrong with the washing machine in great detail is laughable. This is why you were called out in the first place. Saying that I should have known the fault myself is absolutely ridiculous. As I said, to your engineer, when I booked the job, the drum wasnt making any sounds, then when he arrived I showed him a video of the sounds it STARTED TO MAKE well after the day I booked that job. It's ridiculous that a repair service company expects the customers to know the diagnostics themselves.

Furthermore, I have in fact checked the rough prices of all the components needed and they were not even remotely close to the £425 I have been quoted.

Samsung spider arm costs £70 to £100, drum bearings cost £15, suspension springs another £15. Samsung shock absorber £25, door seal £60. The price of £425, even with call out charge is ridiculous.

Reply:
I have posted only 10 reviews in all the years I have had this account, mainly to warn people, before they get ripped off.
I tried calling your company, being directed to voicemail a day before the call out took place.
I fail to see how you feel entitled to a DIAGNOSTIC call out charge if you expect your customers to diagnose issues for you.

AVOID!

From start to finish they were extremely professional. Both engineers that visited were very polite and kept me informed of the whole process. Steven the engineer was very knowledgeable and friendly, he fixed my machine and cleaned up all the mess. I would highly recommend this company.

Scott, our engineer, arrived on time and explained in detail, showing us the repair he was carrying out, a replacement fan oven heating element. He was friendly and even went the extra mile to show us the possible source of a problem on our dishwasher. He was friendly and professional to a fault.

Good comms, Scott turned up on time, was knowledgeable and helpful. Problem fixed quickly. Thanks

Professional and efficient. Happy with the service given.

I had an engineer Steven visit my property to fix a repair on my washing machine, he was a great help and his customer service was great! Would highly recommend Steven and Lothain domestics

Less than 2 hours after asking for a visit Scott arrived, fixed the washing machine and was away.
Always professional and helpful.

Engineer Paul arrived on time was very knowledgeable about the appliance and resolved the issue within 20 minutes
Well pleased with the service

I picked this company after a google search and could not be happier. Great at communicating when coming and the same engineer came both times as a part was required. Amazing service and will highly recommend to anyone who asks.

Simple and efficient to book, quick diagnostic, part ordered swiftly and installed equally swiftly. Very good value for money.

Very good communication from company and engineer. Text to say approximate arrival time. Solved problem speedily and efficiently. Very happy with work done.

Scott was brilliant - solved our problem very quickly and efficiently and educated us on how to use our washing machine properly !!!
Very much a 5 star visit

I am a repeat customer with Lothian Domestics. This is the third time I have used their service over the past one year and as always very quick and efficient. Their staff are friendly and explain the repairs and costs in detail and this job got done very quickly, despite the fact that replacement parts had to be ordered. I would highly recommend them.

Great service from Steven. He explained what the issue with the Samsung microwave was. Tested it to ensure it worked properly before leaving. Excellent service, would highly recommend. 👍

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just before Christmas, ensuring that our festive meal could go ahead as planned.

Company kept me informed of visit time whic was really helpful. No up front payment. Paid on completion. Paul the engineer was thorough, professional, polite and was able to complete our repair during his visit and a very reasonable cost. Man thanks.

Excellent communication and use of mobile communication to book an engineer and kept informed on when they would be at my home. The engineer was polite, friendly and did his job, keeping me informed of what was happening and what can expect. Excellent service and I’d highly recommend.

5 star service came within the time and sorted in 10 minutes

We were given regular updates about our visit and arrival time our engineer called Steven was very friendly and approachable and managed to sort our problem out