Lothian Domestics Ltd Reviews 

1,226
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the efficiency and speed of repairs, often completed on the first visit with necessary parts on hand. People frequently commend the staff for being polite, friendly, knowledgeable, and professional, ensuring a tidy and well-explained process. The online booking system is described as easy to use, offering transparent pricing and excellent communication, including timely updates on engineer arrivals. The overall sentiment from customers is overwhelmingly positive, with no recurring themes of dissatisfaction regarding the service, staff, booking process, or pricing.

What people talk about most

Service

Consumers find service to be positive, consistently praising the ease of booking, quick response times, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Booking process

People report positive experiences with the booking process, consistently describing it as easy, simple, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Price

Reviewers mention positive feedback about price, with many finding the costs very reasonable and fair for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more

Company replied

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(1,226)

193 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and value for money

The engineer (Paul) arrived on time. He checked the oven and explained what work needed to be fine. He had the replacement part in the van. Paul was polite, efficient and professional.
Having made the booking the day before online I was really pleased to have the oven fixed and functional the next day!
I would definitely recommend Lothian Domestics.

30 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Repair Service

Ross, the Engineer, was professional, efficient, and clearly explained what he doing throughout the repair. Would recommend without hesitation.

27 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 4 out of 5 stars

Prompt service and efficient repair work

Prompt service
Pleasant helpful engineers who did a good job and didn’t try to sell unnecessary expensive repairs

27 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

A job well done

After explaining the problem with the washing machine to Ross the engineer he set about his task. Find and fixing the problem. Ross was polite and courteous. He explained the problem clearly. I would highly recommend Lothian Domestic in the future.

27 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Noisy fridge/freezer

Ross was helpful done all the checks on the fridge/freezer her could even though the noise fridge was making bever made the noise when he arrived typically but the was patient and tried and checked everything and gave advice if I keep having same issues what to look out for etc . He done all he could on the day

27 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great communication and engineer who…

Great communication and engineer who attended was polite and knowledgeable. Would use again without hesitation.

25 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Highly Recommended

From start to finish we feel this company did everything we could have hoped for as far as a repair company is concerned.
They let me know when they'd arrive. Which they kept to.
Were pleasant to deal with, left no mess in general the engineer Steven is a credit to the company.
Thank you for fixing our washing machine.

24 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service

The engineer Paul was quick and tidy, explained what had been done clearly. The overall customer service was excellent including clear ongoing communication about appointment slots and likely engineer arrival

23 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Amazing job done by steven he explained…

Amazing job done by steven he explained everything too me fix the issue straight away i am very happy now my machine is working he quickly recognised it was the drained pipe was block

18 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fastest ever

Fastest repair ever. Thank you!

18 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Faulty Sunday, Fixed on Tuesday

Faulty appliance on Sunday, fixed on Tuesday under warranty. Kept up to date with engineer appointment and arrival times. Superb

17 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Easy to book

Easy to book, quick appointment. Engineer arrived on time and diagnosed fault in washing machine very quickly

16 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Company managed to fit us in earlier…

Company managed to fit us in earlier than expected and engineer (Steven) was very professional and helpful

12 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Stephen

Stephen, the engineer that attended today did a fantastic job. He arrived on time and was courteous and professional. He explained in detail what the job would entail to fix my machine and carried out the work with great expertise. My washing machine now works perfectly. He tested the machine prior to leaving and explained exactly what had been repaired. Would thoroughly recommend.

11 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent Service

9 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Paul the engineer excellant from start…

Paul the engineer excellant from start to finish . Expalined the job before starting and was prompt with the timescale fpr the job to be completed. Left my premises spotless after removing all the faulty parts what a credit to your compamy lotjian domestic appliances well done i will use again.

9 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

A thoroughly professional job from…

A thoroughly professional job from start to finish. I was contacted before the engineer arrived and given advice on how to prepare for the visit. Engineer was polite, professional and helpful as was the office when I phoned. I would not hestitate to recommend this company - definitely 5 stars!

3 March 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent, prompt, efficient service. Engineer (Paul) friendly and helpful.

20 February 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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