WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Requested a cancellation on my order…
Requested a cancellation on my order after being told it would be another 3 weeks to get my item. They said it would take 7-10 business days to go back on my card. The order is still listed as active, and I’ve yet to receive the refund. It’s been over 10 days…..
1 October 2025
Unprompted review
Reply from loragal.com
Hello Lindsey ,
We deeply regret that we fell short of your expectations.
Our team is handling it with urgency, and the entire procedure is expected to be finalized by the end of this week. As soon as it is completed, a formal refund confirmation email will be sent directly to your inbox.
We sincerely appreciate your patience and understanding as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
When A Company Don't Allow Past…
When A Company Don't Allow Past Customers To Post The Pictures of the Products That They Just Purchase, 🚩🚩🚩🚩🚩🚩 And Now They Using AI for the Models and Clothes. DO NOT PURCHASE ANYTHING🚩🚩🚩🚩🚩🚩🚩🚩
6 November 2025
Unprompted review
Reply from loragal.com
Hello Ihear You,
We regret to hear about the issue with posting pictures. This feature is controlled by the platform's specific rules, and we are unable to change it. For detailed information, please contact Trustpilot's customer support.
However, we are very concerned that the product you received didn't look as expected. Could you please send the pictures directly to our email at complaint@loragal.com?
We promise to personally verify this and get back to you promptly.
Loragal Trustpilot Team
complaint@loragal.com
I sent my item back and it was received…
I sent my item back and it was received on sept 2. I still have not gotten a refund and customer service just keeps saying they are working on it. So it takes 3 months because I been trying to get this order figured out since aug. Not to mention that the product I received I would have NEVER ordered. Please do yourself a favor and order from somewhere else.
5 November 2025
Unprompted review
Reply from loragal.com
Hello Ebony,
We sincerely apologize for the frustration and inconvenience this delay has undoubtedly caused you.
To help us investigate and verify the status of your refund immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
I would NOT BUY FROM LORAGAL
The quality of cloths does not match the picture and the return policy is horrible.They only return a small percentage.If you want to return something and they do not accept it, they want you to keep it.But give you like ten dollar credit or so would never order again. Definitely one or less stars. I spent 160. And donated all i ordered bc I was NOT satisfied with what I ordered vs what i actually received and the wait time is very long
14 August 2025
Unprompted review
Reply from loragal.com
Hello Katie ,
Please accept our apologies for the disappointing product and service experience.
Our standard 30-day return policy (excludes clearance/final sale items).To start the process, please email us your order information.We will verify and resolve your case promptly .
We are looking forward to your reply and are committed to resolving this matter for you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Always call and ask company to define ASAP
I ordered a dress on 08/31/2025. On the checkout page it stated "your package will be shipped out ASAP". Well ASAP must mean "A Slow Ass Process" because that's what happened.
I needed the dress for an event on 11/1/2025, and on September 26, 2025, I kindly emailed them and inquired where my order was? They did email me back stating that my dress happened to be a Pre-Order and "it takes 10-20 days to make the goods" and then "Delivery typically takes 1-3 weeks" Well here it is November the 2, 2025 and still no dress.
I could have emailed Santa's workshop and told his elves to sew me a dress, had I known I would receive the dress at Christmas. Never-Ever-Ever would I order from this company nor recommend it to anyone. I will email them tomorrow and insist a FULL REFUND and call my bank to ensure I get my money back.
31 August 2025
Unprompted review
Reply from loragal.com
Hello Dee,
We are truly sorry to hear about your disappointment with the extended delivery period for the pre-sale item.We completely understand how this delay was inconvenient for you, and as you requested, we have immediately processed the cancellation of your order. You will receive an email confirmation once it is completed.
We truly value your understanding and hope to have the opportunity to serve you better in the future.
Loragal Trustpilot Team
complaint@loragal.com
Forced to leave at least 1-star
Forced to leave at least 1-star, which is absolutely ridiculous ! This company deserves 0-star rating. I've never ordered clothing online due to skepticism of not being able to see the item before purchase. I'll NEVER make this mistake again!
Order took approximately 3 weeks to be delivered , which was the first red flag. The tracking site didn't appear to be legit because of the pop ups and multiple ads, so I was unsure of my delivery date. I reached out to Loragal customer service for tracking details, and response was immediate. However, I learned that my outfit was literally being made in China! Second red flag. Item arrived a couple of days ago. The item looks NOTHING like the photo!! Quality is poorly made and looks cheap fabric is thick and stiff. The sleeves advertised are long and flowing, the sleeves on my item are 3/4 length and has elastic at the end and the skirt is oversized. I cannot bother to request a refund because of the previous complaints/ hassle of submitting a refund. Very disappointed. Fool Me Once, NEVER AGAIN!!!
2 November 2025
Unprompted review
Reply from loragal.com
Hello Stacy- Ann Grant,
Please accept our sincere apologies for any disappointment or inconvenience this has caused. We want to assure you that we operate a completely legitimate business.
We want to assure you that we are deeply sorry for this experience and have recently implemented several key improvements to our shipping network to prevent such delays in the future.
If the product you received is not what you had hoped for, our friendly customer service team is here to help . Our policy allows you to raise any after-sales issues within 30 days .
Most importantly, we are following up on your situation, so please be on the lookout for our direct emails as we work to make this right for you.
Loragal Trustpilot Team
complaint@loragal.com
I ordered some items back in…
I ordered some items back in March,needed them for a trip,June came around and the items were not delivered,i kept emailing them back and forth,eventually one of the packages was supposedly delivered,that’s what the notification said,but i never got the package,they never refunded my money back,while the last package finally arrived after i called the bank to complain about not receiving my items,they then sent the final package,it was horrible,poorly made,poor quality and am so disappointed.Not only did i have to wait months for my package,but one didn’t receive,and the other one was poorly made.
1 June 2025
Unprompted review
Reply from loragal.com
Hello Darrese,
Please accept our apologies for the shipping experience not meeting our usual standards - we're actively making improvements.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently for you.
Loragal Trustpilot Team
complaint@loragal.com
DO NOT BUY ANYTHING FROM THIS COMPANY!
DO NOT BUY ANYTHING FROM THIS COMPANY!! You DO NOT GET YOUR ITEM! Even if it says DELIVERED and they to not OFFER A REPLACEMENT/REFUND/CREDIT!!
STAY AWAY FROM THIS COMPANY!
Your FAKE response to my REVIEW IS FAKE!!! I’ve gone BACK and FORTH with over 10 emails!! Do you want me to UPLIAD YOUR EMAILS HERE?? Offering me 50% of the cost of my order!! Your website should be BLOCKED from doing business!
23 October 2025
Unprompted review
Reply from loragal.com
Hello Sica Francis,
We are sad to hear that you haven't received the order.
To help us resolve this matter efficiently, we kindly request that you share any relevant order information (e.g., order number , email address, or recipient's name) via complaint@loragal.com.
Once we receive these details, our team will prioritize your case and offer the update.
Loragal Trustpilot Team
complaint@loragal.com
Thievery
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i needed it for. I of course contacted them immediately for a return / refund. They tell me Customer Service will contact me for the process of return. That was 3 weeks and two unanswered emails ago. Unbelievable that this company is still in business. Buyer beware. Scandalous.
24 October 2025
Unprompted review
Reply from loragal.com
Hello AMINA B ,
We’re disappointed to hear you’re unhappy with your purchase, and we want to fix this immediately!
For faster assistance, kindly email us your order information (order number, name, or email used to order) at complaint@loragal.com.Rest assured, we offer a 30-day return policy from the date of delivery, and we’ll ensure a swift resolution.
Thank you for giving us the opportunity to make this right.
Loragal Trustpilot Team
complaint@loragal.com
Two outfits
I purchased a couple outfits from this site one of the outfits fit amazing so so sexy so confident although the second dress didn't work out nothing against the site is just didn't look right on my body type but customer service was so nice so gracious so amazing
19 September 2025
Unprompted review
Reply from loragal.com
Hello Markita ,
Thanks for your feedback!
We appreciate your kind words about our products and service. Let us know if you need any more help!
Loragal Trustpilot Team
complaint@loragal.com
If I could give a zero star i would!
If I could give a zero star i would!! Bottom like don’t order from this company they will scam you! My items never arrived customer service is no help RUN
25 October 2025
Unprompted review
Reply from loragal.com
Hello Latoya ,
Please be assured that your issue has been brought to our immediate attention.
To expedite the process and ensure we have all the necessary information to assist you, we strongly recommend that you send us your order information via the email address provided below.
This should include the full name of the recipient, the email address associated with the order, or the order number. Providing this information will help us locate your order more efficiently and enable us to offer you the best possible support.
We are at your service and will make every effort to ensure you are fully satisfied.
Loragal Trustpilot Team
complaint@loragal.com
Bad experience
Too too long to get my order. When it did come it was the worst quality I have ever seen. It looked nothing like the picture. When I tried to return it they gave me the run around so I didn't get returned in time.
2 October 2025
Unprompted review
Reply from loragal.com
Hello April Newbolt ,
Please accept our sincerest apologies for the delayed delivery and that the item you received did not match the pictures.
Our customer service team has sent you the return instructions on October 7th and October 26th. You can still return , it will not affect your 30-day after-sales service.
Once you have shipped the return, please share the return tracking information with us.We will process your refund promptly upon receiving the return package.
Thank you for your patience and understanding in this matter.
Loragal Trustpilot Team
complaint@loragal.com
First and last time
It was taking so long for my items to ship I decided to cancel the order. I canceled the order on October 6, and per the email the funds should’ve hit my account within 10 business days. It’s now October 21st and they are advising “we are still processing the refund for you, and we have urged the relevant department regarding this issue. We appreciate your patience! You will receive an email showing order refunded when it is done”
5 October 2025
Unprompted review
Reply from loragal.com
Hello Topizia Ivey ,
Please accept our sincerest apologies for the delay.
We completely understand how inconvenient this must be, and we deeply regret falling short of your expectations.
To make things right, we have immediately initiated an expedited refund for you. You can expect the process to be completed within the next 1 to 5 working days.
We are grateful for your understanding and hope to have the opportunity to provide you with a much better experience in the future.
Loragal Trustpilot Team
complaint@loragal.com
Never ordering from Loragal AGAIN!!
Ordered my gown September 23, 2025, it is now October 21, 2025 still haven’t arrive. Will never order from here again!
23 September 2025
Unprompted review
Reply from loragal.com
Hello Chan,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem .
Loragal Trustpilot Team
complaint@loragal.com
I ordered a dress September 10,2025
I ordered a dress September 10,2025. The order was taking so long to come I asked for a refund. I have been given a run around since I placed the order. Do not order from them I repeat do not they are the biggest SCAMMERS out there.
18 October 2025
Unprompted review
Reply from loragal.com
Hello Dierdre ,
We are truly sorry for the delay and any inconvenience this situation has caused you.
To prevent this from happening again, we have shared your case with our customer experience department to drive necessary improvements on our end.
We are committed to learning from this experience and hope to have the opportunity to provide you with the seamless and positive shopping experience you deserve in the future.
Should you need any further assistance, please do not hesitate to contact us.
Loragal Trustpilot Team
complaint@loragal.com
NOT ORDER FROM THIS COMPANY
NOT ORDER FROM THIS COMPANY. A BIG SCAM. Dress looks nothing like website. The customer service is horrible. I paid over $70 including shipping. So I returned the dress and paid to have it shipped back, to be hit with there only refunding me $55. That’s ridiculous. I’ve been waiting for a refund since Sept 22.
12 September 2025
Unprompted review
Reply from loragal.com
Hello S Carter,
Please accept our sincerest apologies for the inconvenience and frustration this situation has caused.
To help us assist you promptly, could you please send the specific order information (such as your order number, and the email address used) directly to our team at complaint@loragal.com ?
This will allow us to quickly pick up the trail and personally verify everything for you.
We appreciate your understanding in this matter.
Loragal Trustpilot Team
complaint@loragal.com
Very poor material fraudulent pictures…
Very poor material fraudulent pictures items look nothing of the kind they refund policy is not professional what so ever take a long time to receive item . And won’t send return label just need to be shut down off internet period .
2 October 2025
Unprompted review
Reply from loragal.com
Hello Latasha ,
We sincerely apologize that the product material did not meet your expectations. Your satisfaction is our priority.
Please know that we stand behind our products with a 30-day after-sales service guarantee, and we are here to make this right for you . Our team has already started following up on your case and will be personally reaching out to you via email soon to address your concern.
Thank you for your understanding.
Loragal Trustpilot Team
complaint@loragal.com
Buy at your own risk
Buy at your own risk. You will get something totally different and cheap. Still waiting on my refund.
3 September 2025
Unprompted review
Reply from loragal.com
Hello Barbara ,
We were very sorry to hear that the item you received wasn't what you were expecting based on the pictures. We completely understand how disappointing this must be.
Please know that we are taking your feedback very seriously. We have forwarded this issue to the concerned department for review and improvement.
Meanwhile, we have prioritized your refund and are processing it with urgency. You can expect it to be processed and on its way to you within the next 1 to 3 business days.
Thank you for your patience.
Loragal Trustpilot Team
complaint@loragal.com
No refund issued
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review sites report the exact issues. non-delivery, poor quality, unresponsive customer service, and missing refunds.
It’s clear that Loragal is taking advantage of customers, and unless more people report them, even more shoppers will fall victim. AVOID, they are SCAMMERS.
16 August 2025
Unprompted review
Reply from loragal.com
Hello Joice ,
Sorry to heat that you haven't received your order or refund.
Please email us by complaint@loragal.com , provide us with the order information so that we can resolve the issue for you more quickly.
We are committed to providing you with the best service and ensuring your satisfaction.
Loragal Trustpilot Team
complaint@loragal.com
If I could give a zero I would
If I could give a zero I would. DO NOT order from this website! I ordered two items one arrived 2 months later and it was the wrong item and the other never arrived. I informed customer support and a month later still bav not received my refund back. Do not order from this site!!!!
22 September 2025
Unprompted review
Reply from loragal.com
Hello Diane,
We sincerely apologize that you received incorrect item.
To ensure we can locate your order quickly and accurately, we kindly request that you contact us directly via complaint@loragal.com. Please be sure to include the recipient's full name or the email address used to place the order in your message.
We will address the issue and provide a resolution as soon as we receive your email.
Loragal Trustpilot Team
complaint@loragal.com
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