WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely disappointed with this clothing purchase. The material feels very cheap and poorly made, nothing like the pictures advertised online. The color, fit, and overall quality were completely diff... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I purchased an item several months ago. What I received was horrible. I've reached out to the company several times. Their solution was receive $30 of an order over worth $80. Their next solution was... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.4
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Please DO NOT purchase from this site
Please DO NOT purchase from this site. The clothes are cheaply made and their return policy is TERRIBLE!!! They are responsive to emails. I ordered dresses that looked NOTHING like the picture and were UGLY in person. One dress still hasn't been shipped and I ordered it in October!
28 October 2025
Unprompted review
Reply from loragal.com
Hello Dea W.
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
Always read the reviews before…
Always read the reviews before purchasing anything online.
I had been searching on Loragal for a while and finally decided to order a gold dress for my daughter’s wedding on February 21, 2026. I placed the order on December 25, 2025, and they immediately withdrew $91 from my account. After that, I received no information for a month. On January 21, 2026, I finally received tracking information, and the dress arrived on January 28.
When I opened the package, I was extremely disappointed. The dress was very cheaply made. I ordered a gold dress, but what I received was beige with specks of cheap gold glitter. Honestly, dresses from Shein looked better than that one.
I spent two weeks trying to reach customer service with no success. They made no effort to correct the situation, so I traced the order back through PayPal and filed a complaint. That finally got their attention, and Loragal responded.
I explained how disappointed I was and requested a full refund. After going back and forth for two weeks, they gave me two options:
Keep the dress and receive 40% back ($35), or
Send the dress back at my expense (about $25) and receive a 50% refund ($45).
I chose the first option. Within seconds, a large message popped up saying: CASE CLOSED.
I will never order anything else from them again. They do not stand behind their product, and the dress looked nothing like what they advertised.
In the end, I went to Belk and paid more for a dress, but I was happy with it. Sometimes you truly get what you pay for.
7 March 2026
Unprompted review
Reply from loragal.com
Hello Joycelyn ,
We sincerely apologize for the issues you've encountered with your order and our service.
We are very sorry for the confusion caused by the logistics information. We understand that you received an update on January 21st, but we would like to clarify that the order was actually dispatched on January 10th. We realize this discrepancy in tracking details was frustrating, and we apologize for any worry it caused.
We are also deeply sorry that the product you received did not live up to your expectations and was different from the pictures shown. That must have been such a letdown, and we are genuinely sorry for that.
We regret that our service during your attempts to resolve this added to your frustration. Please know that your voice has been heard, and we are using your feedback to improve how we communicate and assist our customers.
If there is anything else we can assist you with, please let us
know.
Loragal Trustpilot Team
complaint@loragal.com
I ordered a dress in February
I ordered a dress in February, here it is March need the dress for March 7, which at this point I'm not counting on receiving the dress. Again like others I'm pretty good on reading reviews, why I did not look at these reviews I don't know but I guess everything that looks good ain't good for ya!! and the sad part is that companies can make so much money if they would just be honest but apparently that will not happen when it comes to being honest. It really frustrates me being a honest hard working person and to get taken advantage by these low life non caring thieves is crazy. So let's see what happens on the refund since there is no support contact on this website I disputed the charge on my Credit Card for non delivery of goods so if you paid by credit card we may have a chance on a refund and I learned the hard way and That's why I Don't do debit cards...so good luck everyone on our refund!!
STAY AWAY FROM THESE SCAMMERS!!!!!!!
19 February 2026
Unprompted review
Reply from loragal.com
Hello J PARKER,
We sincerely apologize for the frustration and inconvenience this caused you.
To help us investigate and verify the status of your order immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
I wish I had read the reviews before I…
I wish I had read the reviews before I made a purchase. I ordered 4 dresses from them. Dresses looked nothing like what they advertise, very poor quality and trying to send them back has been a headache, luckily I payed using PayPal.. PayPal don’t be playing! After I contacted PayPal. Hours later I was getting an email on how to return my items! And a refund was in my account the next day! Will never purchase from them again!
20 February 2026
Unprompted review
Reply from loragal.com
Hello mz boss,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.Please reply to complaint@loragal.com with the full name of the person who received the order or the email address associated with the purchase.
Once we have these details, we will immediately look into the issue and improve.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
Scam…..I ordered 2 denim outfits and a…
Scam…..I ordered 2 denim outfits and a bra. I never got the items. Then I was told that my items were on preorder??? I cancelled the order cause that was not true. I was NEVER refunded. This site is FULL OF SHIT!!!!
1 February 2026
Unprompted review
Reply from loragal.com
Hello LaTonya,
We sincerely apologize for the delayed dispatch of your order and any inconvenience caused. We are committed to improving our service.
Please be assured that we have prioritized your refund request. The refund process is now underway and should be completed within 2–5 business days. Once the transaction is finalized, you will receive an automated refund email .
If there's anything else we can assist you with, please don't hesitate to reach out.
Loragal Trustpilot Team
complaint@loragal.com
I purchase and item 11/2/2025 didn’t…
I purchase and item 11/2/2025 didn’t received it until 1/31/2026!! Returned it 2/2/2026 and still to this day I have not received my refund. DO NOT BUY ANYTHING FROM THIS COMPANIES WEBSITE!!!
2 November 2025
Unprompted review
Reply from loragal.com
Hello R McClary,
Please accept our apologies for the delay. Keeping you waiting is not the experience we want for our customers.
We have flagged your refund as a priority and urged our team to process it as quickly as possible. The refund should be completed within 2 to 5 working days. You will get a confirmation email as soon as it's done.
Thank you for your understanding and continued patience.
Loragal Trustpilot Team
complaint@loragal.com
LORAGAL’S ONLINE CLOTHING STORE IS A…
LORAGAL’S ONLINE CLOTHING STORE IS A FRAUD AND CONSUMERS SHOULD REFRAIN FROM PURCHASING THEIR PRODUCTS . THE CLOTHING IS OF SUBSTANDARD QUALITY AND DOES NOT REPRESENT WHAT IS ACTUALLY ADVERTISED. CUSTOMER SERVICE IS POOR AND IT IS A CHALLENGE TRYING TO OBTAIN A REFUND, SINCE YOU ARE UNABLE TO SPEAK DIRECTLY TO SOMEONE. COMMUNICATION IS LITTLE TO NOTHING. I PURCHASED CLOTHING AND IT WAS HELL GETTING MY MONEY BACK. LUCKILY I PAID USING PAYPAL AND THEY WERE ABLE TO FUNCTION AS A MIDDLE MAN TO COMMUNICATE ON MY BEHALF. DO NOT WASTE YOUR MONEY WITH THIS COMPANY. YOU’RE BETTER OFF SHOPPING AT A REPUTABLE ENTERPRISE WITH DECENT RETURN POLICIES. DO NOT TRUST THEM AS THEY ARE DISLOYAL TO CONSUMERS.
23 January 2026
Unprompted review
Reply from loragal.com
Hi,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.Kindly email us via complaint@loragal.com with recipient's name or email address for placing the order.
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
I made a purchase of Bds $272.57 in Jan…
I made a purchase of Bds $272.57 in Jan 2026 and Never received the items. I await your response.
Regards
21 January 2026
Unprompted review
Reply from loragal.com
Hello Elsa ,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently for you.
Loragal Trustpilot Team
complaint@loragal.com
I will not be placing any future orders…
I will not be placing any future orders with this company, nor will I recommend their services to others. The jumpsuit I received was of subpar quality, resembling something crafted by a novice. The product failed to match its online advertisement, with an unappealing color and overall aesthetic. Securing a refund proved to be a protracted and arduous process, lasting nearly two weeks. Ultimately, I was disappointed to only receive a partial refund, as I was required to cover the return shipping cost of almost $20. This experience has been the most unsatisfactory I've encountered, and I am still awaiting the balance of my refund.
3 February 2026
Unprompted review
Reply from loragal.com
Hello Shirley,
We are genuinely sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience this situation may have caused you.
Regarding the product issue you reported, we want to assure you that your feedback is incredibly important to us. It has been promptly escalated to the relevant department for a thorough investigation and appropriate improvements. Our team is committed to ensuring that such matters are addressed to enhance the quality of our products and services.
In the meantime, we are pleased to confirm that your request for a full refund has been prioritized. We have already urged the relevant department to process it as quickly as possible. Please allow a few business days for the necessary steps to be completed. Once the refund is successfully processed, you will receive a confirmation email.
If you have any further questions or concerns, please do not hesitate to contact us directly.
Loragal Trustpilot Team
complaint@loragal.com
I am very disappointed with the service…
I am very disappointed with the service and the dress is not looking like it is in the picture very disappointed and l send emails no one responses ,rubbish service.
18 February 2026
Unprompted review
Reply from loragal.com
Hello,
We are very sorry that the product you received does not match the picture and you haven't received a reply.
We have looked into this but cannot locate your order using your nickname. To proceed, please email us at complaint@loragal.com with the email address linked to the order,or the full name of the recipient.This will allow us to pinpoint your order instantly.
Once we receive this information, we will prioritize verifying your order and provide you with a update without delay.
We appreciate your patience and cooperation as we work to resolve this for you.
Loragal Trustpilot Team
complaint@loragal.com
This clothing store is scam
This clothing store is scam! I bought 5 dresses from them and they are not as advertised! They are cheaply made. Very thin and sheer looking. I payed $271 for these dresses and have returned all 5 and I have yet to get a refund. I have written several emails and they continue to lie and tell me it’s being processed but still weeks later no refund has his my account. This place is a scam and they are based in china. Do NOT order from here if you want to return it.
10 January 2026
Unprompted review
Reply from loragal.com
Hello,
We sincerely apologize for the frustration and inconvenience this delay has undoubtedly caused you.
To help us investigate and verify immediately, could you please send your complete order information ,such as your order number, the email address used for the purchase directly to complaint@loragal.com ?
We appreciate your understanding and cooperation as we work to rectify this for you.
Loragal Trustpilot Team
complaint@loragal.com
Stay away from Loragal
Hey, I wanted to tell you about my experience with this company. I'd strongly recommend staying away from them. Seriously!
My experience has been super disappointing. I bought stuff in January, and it took about 4 weeks to arrive which wasn't terrible. However, upon receiving my items I realized I should have done my research prior to ordering.
I ordered 3 outfits and none of them were as pictured on the site. Which was totally disappointing considering the prices are not cheap.
Returns are a total pain. They initially sent erroneous return address, (which I attempted to verify with USPS prior to shipping the items back to them as required to get refunded.)
The return fees are high, which I feel is meant to deter customers from requesting refunds.
The return process also requires you take a pictures of items, including labels and packaging. Even after doing all that, they really tried to push store credit instead of just letting me return items for a refund.
Refunds are supposed to happen in 3 to 5 business days, I purchased thru PayPal and they do provide some buyer protections. I also used a credit card. I am currently in the return process, but if this process is further subject to delays by Loragal, I will start the process of dispute via my credit card company.
Honestly, I really think you should steer clear of this company; it's been a frustrating and exhausting experience which causes the customer to lose out in the end.
6 February 2026
Unprompted review
Reply from loragal.com
Hello Mommy x,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.Kindly email us via complaint@loragal.com with recipient's name or email address for placing the order.
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
I would like to share my experience…
I would like to share my experience with this company. Honestly, I strongly advise you not to do business with them.
My experience has been extremely disappointing. I made purchases back in November, and now, in February, I still have not received my refund. This alone should make anyone think twice before engaging with a company like this.
Returns are very complicated and time-consuming. The return fees are high, and some of the products are not accurately represented. When you try to return an item, you are required to take multiple photos (labels, packaging, products) before even getting authorization. They often try to push a store credit instead of allowing a return.
Even when you do return the product, refunds are supposedly processed within 3 to 5 business days, yet I have been waiting almost a month with no reimbursement.
At this point, I am forced to initiate a dispute through my credit card company.
I truly recommend that you think carefully before dealing with this company, the process is frustrating and exhausting.
27 November 2025
Unprompted review
Reply from loragal.com
Hello Jaycam,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.
Please reply to complaint@loragal.com with the full name of the person who received the order or the email address associated with the purchase.
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
Great Customer Service
Great customer service, I really appreciate the help and will purchase again in the future.
1 February 2026
Unprompted review
Reply from loragal.com
Hello Kristal,
We're very sorry your package hasn't arrived. We're ready to help but couldn't find your order with your username.
It would be very helpful if you could send us an email containing either the recipient's name or the order's associated email address. This will enable us to look into this for you right away.
Regarding your previous messages going unanswered, we are sorry, but no correspondence records were found during the inquiry.For more reliable and faster support, we recommend contacting us directly via email at support@loragal.com .Our team typically responds to emails within one business day.
We look forward to hearing from you and resolving this matter.
Loragal Trustpilot Team
complaint@loragal.com
If I could give this company a negative…
If I could give this company a negative one review I would if I can add photos to this post I will. I ordered a dress for $80 and waited almost 2 months to receive it after messaging back-and-forth to customer service I received the address the quality of the dress is terrible does not look anything like the photo and it is way overpriced. It looks like they rushed it because they wanted to hurry up and send it out. I have never experienced such a negative experience from a company I would never recommend this company to anybody instead of giving me my money back. They wanted to offer me 10% off of my next order. There will never be another order from me and I will make sure I pass to every single person I know to never buy from this company. They need to go back to the drawing board and really understand what women are looking for this is not it I hope they are completely shut down for providing false interpretation of what the pictures are.
4 February 2026
Unprompted review
Reply from loragal.com
Hello SABRINA ,
Please accept our heartfelt apologies for the frustrating experience.
We have carefully reviewed all correspondence related to your case and have already initiated specific steps to resolve your order.
Kindly monitor your email for our direct communication regarding the solution.
Your feedback is crucial to us, and we have already shared it with the relevant teams to drive improvements in our processes. We are committed to learning from this and hope to offer you a much smoother and more enjoyable experience in the future.
Loragal Trustpilot Team
complaint@loragal.com
Horrible
Horrible, horrible, horrible!!! Not only did they send me the wrong dress, they told me i would have to pay to ship it back and pay for it. I haven’t received my refund. I’ve sent several emails and no response.
30 December 2025
Unprompted review
Reply from loragal.com
Hello AT,
We sincerely apologize for any inconvenience you've encountered and want to assist you as quickly as possible.
To investigate thoroughly, we need your help to identify the correct order.
Please reply to complaint@loragal.com with any of the following:
✔️ The full name of the person who received the order
✔️ The email address associated with the purchase
Once we have these details, we will immediately look into the issue and work towards a resolution.
We appreciate your cooperation.
Loragal Trustpilot Team
complaint@loragal.com
the price was unreal for those items I selected the quality of the material is perfect.I love them both.
I have a GALA coming up and was really pressed for something that is going to pop.I saw 4 items and narrowed them down to 2,Everyone loves the item that has been selected.I was concerned about it arriving on time.It did arrive on time.I can hardly wait to wear it.3/7/26 I shall be receiving an award by Gods grace.They both fits well.
2 February 2026
Unprompted review
Reply from loragal.com
Hi DIANE ,
We're so happy the gift was a crowd-pleaser and everything arrived right when you needed it. We understand how important that is.
Enjoy wearing your picks, and thanks for sharing your experience.
Loragal Trustpilot Team
complaint@loragal.com
I wish I looked at the reviews before…
I wish I looked at the reviews before ordering. Found what I thought was the perfect dress for my 65th in March. Took about two months and when received was nothing like this dress. Poor quality and cheap. Back on the search. Thanks for nothing Loragal. Your pictures on website is so deceiving and falsified.
15 January 2026
Unprompted review
Reply from loragal.com
Hi Valerie B,
Please accept our apologies for the disappointing product and service experience.
Our standard 30-day return policy (excludes clearance/final sale items).To start the process, please email us your order information.We will verify and resolve your case promptly .
We are looking forward to your reply and are committed to resolving this matter for you as quickly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Good customer support.
I did not like the product of my last purchase. The quality was not the same as the picture. Though l appreciated the quick response of the support team and l was happy at the end of the day with the assistance, it was quick.
26 January 2026
Unprompted review
Reply from loragal.com
Hello yvonne,
We sincerely apologize that the product quality did not match the pictured description.
Your feedback has been personally reviewed and shared directly with our management and product teams to drive immediate improvements. We don't just see this as a one-off issue, but as a vital opportunity to enhance our processes for everyone.
We appreciate your patience and understanding as we resolve this. Your feedback is invaluable to our improvement. We are committed to ensuring your next shopping experience with us is exceptional.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
They have quality and unique products
They have quality and unique products. Although I had a mishap with my delivery, customer service handled it professionally and was very polite. They Prompt responses to emails.
24 December 2025
Unprompted review
Reply from loragal.com
Hello kimberly,
We truly appreciate you taking the time to share your positive experience.
It means a lot to our team, especially our customer service staff. Looking forward to your next order.
Loragal Trustpilot Team
complaint@loragal.com
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