Loblaws Reviews 

175
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were let down by their experience overall. Consumers frequently complain about escalating prices, arguing that corporate strategies make everyday groceries completely unaffordable for families. People also noted that product quality has significantly declined across various categories, mentioning poor produce, questionable ingredients, and defective merchandise. Additionally, reviewers expressed deep frustration regarding unhelpful customer support teams and extremely rude store staff members encountered during visits. Shoppers continually described interacting with dismissive employees who completely failed to provide proper assistance or resolve simple complaints. Many individuals feel that management ignores these persistent issues, leaving customers with terrible service and overpriced goods.

What people talk about most

Product

People report negative experiences with product quality and poor labeling. Consumers frequently complain... See more

Staff

Customers consistently note negative experiences with staff, describing employees as unhelpful during... See more

Customer service

Clients share negative opinions on customer service, consistently reporting unhelpful staff and poor... See more

Price

Consumers find prices to be outrageously high, expressing deep frustration over sudden and massive hikes.... See more

Quality

Users describe profound disappointment and dissatisfaction regarding product quality, noting a rapid decline... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased a Club Sized PC Vanilla Yogurt. You'd think that the 1kg. Club Size would comparatively work out to be less than the 750 g. size. Not so. 16% more expensive per gram to purchase the Club... See more

Rated 1 out of 5 stars

Loblaws owners have bcome the BIGGEST ,GREEDIES,SELFLESS,SELFISH,GOUGING company in Canada in rhe history of Grocery price as rhey keep raising prices to an unafordable price for any family to.k... See more

Rated 1 out of 5 stars

Just spent $50 on 4 items to have an associate mis-gender me (called me "sir"), then demand I return my cart outside. Normally, I do return my cart, but today I didn't feel like it. Too bad! Regardles... See more

Rated 1 out of 5 stars

I have been shopping at Loblaws specifically the store in Bowmanville for many years. However, I recently had an unfortunate encounter with one of your store's staff. I was so troubled by it that I fe... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(175)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Loblaws is a perfect example of Corporate Greed

Loblaws/Provigo is a perfect example of Corporate Greed. Many of the large Loblaws stores closed in Quebec claiming they weren’t making money. Correct. Shoppers went elsewhere. I hear there is a Boycott going on. I’d rather see the company close for good. They are hated.

10 May 2024
Unprompted review
Rated 1 out of 5 stars

The Loblaws at High-tech Road in…

The Loblaws at High-tech Road in Richmond Hill had Pizza slices for $3.00 which were expiring today. Instead of giving it at 50% off, the manger took the whole lot and threw it out saying she rather toss the pizza then give it to any customer at 50% off!
If I could give a negative rating I would

28 April 2024
Unprompted review
Rated 1 out of 5 stars

So much plastic waste

I just bought the coffee pods (club size). They claim to be 100% compostable but the the 100 pods are each individually wrapped in plastic. Why have compostable pods if they're wrapped in plastic. It's the equivalent of serving a vegetarian a slice of tofu wrapped in bacon but then advertising it as vegetarian because the inside content is. I will never again support such a wasteful company. I wish I could share a picture because it is ridiculous.

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Treated with suspicion and forced to pay twice

After paying (23.50) for my groceries I was leaving the store. The wheels on my cart locked as I went through the doors and a security guy was on me immediately with questions - did you shop? did you pay? lets see the receipt, etc. It really shocked me and I started looking for my receipt but as fate would have it, this was the one time I failed to grab my receipt from the self check out. To make a long story short, they made me pay again. When I got home I checked my bank account and found out that I had absolutely paid before leaving the store the first time and had now paid twice. I went back to the store and spent over an hour getting a refund. I have a really negative impression about Loblaws after the way I was treated and doubt I will ever shop there again.

6 April 2024
Unprompted review
Rated 1 out of 5 stars

LOBLAWS GREED REACHES A NEW SET OF LOWS

LOBLAWS GREED REACHES A NEW SET OF LOWS

Today at one of its biggest stores in Ottawa, Loblaws had only two cashiers/// Great savings of poverty wages. Huge line-ups. forcing customers to self check-out.

But Loblaws does not trust self checkout. Customers forced into poverty by their disgusting prices might be forced to "steal"

So, now Loblaws has signs everywhere informing customers that they are under surveillance abd will be prosecuted.

It is impossible to use the washrooms - they are all barred; forcing disabled customers to do huge two way walks through lengthy checkouts and back...... no doubt to ensure that I do not hide cucumber in my pants... While I pee my pants. on Loblaws cameras no doubt, over this ridiculous. arduous customer unfriendly policy.

Not Enough for Loblaws insatiable Corporate Greed. Havong force customers to Self Check-out rather that to pay a few cashiers... Loblaws now demands to inspect your receipts..

Total Chaos; line-ups hours long..

Loblaws = I truly hope that you catch some young pregnant miscreant trying to provide milk to her starving children.

Yhrow the Book at Her..

And FINE HER (The Bast..rds Actually do thus)..

And when she cannot pay - throw her in Jail..

8 April 2024
Unprompted review
Rated 2 out of 5 stars

Shop elsewhere

The fresh produce such as vegetables and fruit are terrible . Fruit and tomatoes for starters are put out for sale rotten. Just today the tomatoes are rotten and stuck together by mold. That alone is a health hazard. Why are they out there in the first place. Loblaws may say the price hasn’t increased, however the amount you get has decreased which means the price has increased. Pretty sad.

7 April 2024
Unprompted review
Rated 1 out of 5 stars

We need to start a class action lawsuit, on the monopoly of the grocery market & the price fixing

I feel Galin Weston CEO of Loblaws is pure evil.

We need to start a class action lawsuit, on the monopoly of the grocery market & the price fixing
Most of the prices are up 25% since 3 years, why? The US prices of milk, eggs etc is reasonable

It's unacceptable that people like Galen Weston Jr. are making record profits off the backs of hardworking Canadians while low-income families can barely afford to feed themselves

Galen Weston is a criminal. Remember when he engaged in a bread price-fixing scheme for fifteen years and nothing - nothing at all happened to him?

23 February 2024
Unprompted review
Rated 1 out of 5 stars

Evil!!

Evil!!! This company continues to make record profits, you know why? Because they continue to scam and rip off Canadians. We continue to get poorer and they keep rising prices. So disgusting.

24 January 2024
Unprompted review
Rated 1 out of 5 stars

UPPER MGMT AT LOBLAWS NEED TO SMARTEN UP!

Loblaws head office management aren't the brightest people.
They decided recently to cut the 50% discount (on food items that had passed the best before date) down to 30%.
Upper management really pulled a boneheaded move by doing this. The backlash from the public was enough to make them reinstate the 50% discount
This reversal happened about 7 to 10 days ago. So I was in my neighborhood Loblaws on January 27th and they are still using the 30% off price stickers in the store.
I asked a member of store management about this and I was told that they were still waiting to hear back from head office on this matter.
Today I am in the same Loblaws store and a store employee told me that as of Jan 28th they are now giving the 50% off on expired food items.
So my beef with Loblaws head office management is why does it take you 7-10 days to reinstate the 50% off discount?
A lot of customers are very angry with Loblaws for doing the above and then reinstating it when there is a huge public backlash!
Remember the bread scandal several years back? Guess who was part of that as well? None other than LOBLAWS!
Loblaws needs to get their act together and put the customer first!
Never mind the price gouging, the fat executive bonuses, and the shareholders! PUT THE CUSTOMER FIRST!

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Record profits so we grab more money

Record profits so we grab more money! How wonderful that Loblaw cares so much about the people that are struggling financially. Spoke to head office who today said they are reverting back to 50% off within the next 2 weeks. Until then I will be shopping at their competitors.

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Totally corporate GREED

Totally corporate GREED. Now that 50 percent became 30, its a slap in the face. I now shop at raise to root and outer local shops to feed myself and family. A source of affordable food just vanished. I ll be expanding my garden for food as I have an agricultural background. If I could give zero or negative star rating, I would. SHAMEFUL GALEN 🤬😠😡😠🤬😠😡😠🤬😠😡😠🤬

17 January 2024
Unprompted review
Rated 1 out of 5 stars

The discounted items

Sent a complaint to Loblaws about changing the discounted items from 50% to 30% only to get a reply that basically says they do not care. I said, I would change my entire routine to avoid going to any of their store and I have. If more people did this, they may lose a tiny part of their millions in profits. FYI, for .50 more you can get an multi layered sandwich on a bun from Sobeys instead of their soggy tuna on bread. Better options that can fit the budget out there Loblaws!

18 January 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look