realcanadiansuperstore.ca Reviews 91

Your BBQ Rotisserie chickens used to be one of the Best! So what happened to your bbq chickens on rochdale blvd regina they now have a distinct spice to them . Hoping they go back to the way they were . They used to be excellent! Now I really hesitate to buy one , the drive to Costco , Safeway ,or sobeyes is worth it!

I was shopping at Superstore this morning , a female staff at fish section taped on my arm and said that you touched it (a packaged of fish), you must buy, then laughed loudly. She treated it like a joke, but she should not touch me physically. It was not polite to touch customer and joke for her own happiness. Her behaviour impressed me weird and I can’t believe the staff has such attitude. I do not want to see her again at Real Canadian Superstore located Langford Parkway.

In a time when Canada is supposed to be standing strong and buying our own products, I have noticed that Real Canadian Superstore keeps trying to sell us grown in USA product. I would rather buy from Mexico, South America, Africa or Europe than a country which is set on destroying world economies. In my most recent shop, I came across oranges from Israel. We should not be supporting two countries promoting war without just cause.

Chai latte is four dollars more than same product at Costco and is only two dollars more where I live on Hornby Island what the heck‘s stupid store

I ordered an online order to be picked up at 8:30 PM. I sent my son. He stayed there till 935. I called superstore customer service and they said so sorry it’s in our warehouse of which I know they don’t have a warehouse and said well, we can cancel your order. I was absolutely livid after I spent an hour online shopping and making arrangements for a pick up for them to say oh so sorry I will never ever order online from superstore again, absolute bullshit.

Schedule an online pickup for today March 26th between 9am and 10am.
It is now 10.50am and my order
Has not been placed or delivered.

Called customer service.
They were not really helpful
And wanted to give me another window pickup time.

I had to cxl my other appointments since I am still waiting for my delivery.

Customer service should be better trained and understand why we are frustrated with the online service.

Other times; grocery are not fresh. You also get items that have expired. Or expiring on two days

What the F is wrong with the people who work for Superstore? Where do I start? First off the chat is terrible & useless most of the time. Yesterday I was waiting for 3 items, yup only THREE items. 45 minutes late the shopper begins to start my order. (I ordered a day prior). The delivery guy messages me to let me know. I tell him I gotta be at work. Right off the bat I know its gonna be another bad experience like many other times. How can this company hire people to do a simple job and they can't even do it. Oh yeah we know, cheap labor. So my order is late and I'm late for work. As I just finished my shower I hear about 10 huge bangs on my front door and I'm like wtf who bangs like that! So I open a window because I'm not gonna answer a door with someone being aggressive. I tell the guy to just drop it off. He starts yelling at me! The delivery guy was super aggressive and abusive. I have a video camera but apparently these guys think they invincible. So after he leaves (I'm in my robe) I go out to get my food, but there is NO food! The delivery guy took my food! I call superstore support and well they had zero communication skills and kept on saying they know how I feel wtf. You don't know how I feel first off. I did get a resend but it was very difficult to get. I am getting tired of these non locals coming here taking jobs that belong to locals, stealing out food, abusing us and thinking its ok to do. What kind of dump of a country has Canada turned into!

I have a close friend who was working at Superstore. She is a conscientious worker. After being hired, they kept telling her to hurry up, you are doing work wrong and too slowly.
She received little to no training and had her responsibilities increased.
The main reason she was slower than they wanted was the fact that she understood the importance of "Food Prep Cleaning" and would continuously clean the prep table as they would transition from preping raw chichen to go on the rotisserie to preparing in store packaged meals.
All the other workers would just switch from one prep to another with no cleaning. She would also change disposable gloves often to ensure there was no cross contamination.
They even went as far as to hide the disposable gloves from her stating, " You are using too many".
I will not shop for "In Store Prepared Foods" from Superstore. It would be like playing Russian Roulette, not all the food will make you sick, but sooner or later there will be a bullet in the chamber.

Flashfood went viral for Canadians to be alive but since that news report, Loblaw demons, shut it down. For a week +;technical difficulties for Loblaws only stores but no others. Just the app affects Loblaws. Pay $64 for a roast or die. These a-holes prefer to throw food in the garbage over feeding your family with near expired, almost unsafe food because you are desperate for nutrition.

Pulled pork buns hard as rock, Chicken Alferdo smelt horrible and fruit trays always is full of fruit that is going bad plus not ripened and you continue to raise the prices for shit...literally everything that is made there is absolutely gross and im so tired of paying just for sauce and less product maybe thats why all sauces are so damn expensive...bye superstore,i rather pay the price at Costco as you do get what you pay for there!!

It was my first time visiting the location in Vancouver and I was indeed impressed even with such a high volume of customers the clerks and cashiers still managed to greet with smile and have small talk relevant to our shopping experience,Even at Christmas time!! The store was well maintained clean and efficient for such a large volume of people I was greatly impressed by far!! This store besides the Prince George location is simply the best so far!! Thank you for the good experience which is rare nowadays for a large store

I take the time to write out specific delivery instructions as there 5 door you can enter at my building , But only 1 with intercom, its a seniors block so many cant get around great any more. So on this delivery i get call not from intercom instantly i know there is a issue . long story short "uber delivery driver is given 0 instructions , this guy went to 3 doors(thanks to Uber guy ) to find the only one with a intercom so i can let him in ! RCSS is a joke , i certainly woud consider Instacart but cost are insane . i wont use them again , but my 95 yr old Mother must have grocerys delivered, luckily a local grocer here still has actual human taking order , What a novel idea ! rofl , i gladly pay them more to avoid RCSS

Unfortunately gone downhill this store is a FOOD industry yet they have people who work there who literally bathe in cologne/perfume when you are near them the smell is so foul the last thing you want to do is be in there plus they should have their staff following the same rules as offices No scent rule

Consistently slow when bringing groceries out. Not sure how to rate Abbotsford, BC store directly but it takes about 10 minutes for them to walk up and down that ramp!! You can't check in when you're on the way to the store so it's another delay. Just shop Walmart, they have a large order in the back of your car within 5 minutes of pulling up.

i have used Real Cdn Super Store, in Regina the Prince of Wales location. Very reliable and efficient. a great service this grocery online pick up service for us seniors!
I would seldom go into a store

Failed to deliver the product; contacted customer service and received an automated response stating they were unable to resolve the issue. I was home all day, no doorbell ring, no phone call of cant find your place, no proof of delivery photo. I did not receive the product, and no attempt at delivery was made; they charged me the full amount and customer service did jack shit. I am disputing it with the credit card company now. I would never recommend using them; the customer service is the worst I have ever experienced.

Spent 1.5 hours entering a $900 grocery pickup order for a mens ski trip in BC. Their website wouldn't process it "there's a problem with your method of payment".

Called the bank, and confirmed it wasn't getting blocked blocked, the card was valid.

Called RCS Ecom customer service, and got a lot of "sorry" and "nothing we can do but escalate and someone will get back to you in 48 hours".

I need groceries this afternoon, I told them... more 'sorry's', no solution.

It's the middle of a working Wednesday EST, why can't I speak to someone now? "Sorry"

Can I speak to your supervisor? "Sorry.

Ended up having to spend 2 further hours of my vacation physically shopping (somewhere else obviously).

The escalation person called the next day while I was on a ski lift asking me for screenshots and information we had already provided and would have been in the ticket already - I told them it was too late, and they lost the business.

Conclusion: If the RCS website doesn't work, give up. The humans and support process behind it are useless.

Superstore uses DoorDash to deliver orders. About 30% of the time, my order is delivered to the wrong place. As a handicapped person I have to order online and get delivery. I specifically give delivery instructions on my order and either the people can't read or they don't care. Superstore only rebates my delivery fee and do not care to do anything about this problem with DoorDash. They should hire their own delivery people or try a different delivery service.

Today I placed an order on real Canadian Superstore having worth of 59.75 but my card had been charged of 63.44. please resolve this discrepancy and it is showing bad repute to super store.

Jan 21, 2025, Store 1520
Jatinder 240 11 3303 14:55
Total $21.29

I had 2 Dawn coupons that Jatinder could not make a decision on and needed a supervisor to consult. I presented a $2 coupon for a Dawn EZ squeeze bottle, when Jatinder, cashier and supervisor would not take it on a Regular EZ bottle. I said ok, take it out. Jatinder did not allow me to get the proper one, but make comments “I told you so, I’m right !”
I replied with, “Correct, you are in the right !”
She did not ask for my Optimum Point membership and I did not hear her ask for the “Deal of the week”. She did not like this and kept saying “I asked you already!”. I then asked her to scan my points card.
I proceeded to pay and then she said “ you want everything for free !” The Dawn coupon was only $2 and would not cover the entire price of the EZ bottle.
After this comment, I left and went to the CS desk to complain. As I was describing the terrible customer service I received, she came up to the desk and started telling her side of the story to another staff member.
The customer behind me in the original checkout lane came up to the CS desk and asked for the Store Manager. He went on to say, after I left the checkout, Jatinder got on the phone and called me an “A-hole” to the front end staff. He asked to speak to Store Manager and she came up to attend to the situation. As he was in a hurry, he told what he had witnessed and relayed the negative interaction and comments to your Store Manager. Later I learned, she was north store manager. Stephen Tam needs to know about this poor poor customer service interaction !
I spoke to the SM after and described the poor interaction with Jatinder.
This cashier (Jatinder) is a terrible representation of your Brand and giving poor customer service that you do not want your loyal customers to be subject to.
Talking back to customers and making negative comments is already poor judgement, but using profanity to call out a loyal customer ???
Absolutely horrible customer service !!

The initial supervisor did help matters, stating I did not get the correct Dawn “Platinum” sku. Offered no solution and walked away. Retailers are reimbursed by vendors for coupons and Vendors encourage them to help promote Sales.

This negative situation is something that needs to be dealt with and I am sure it will be handled in the proper manner.
Jatinder is not an individual that meets your minimum skill sets for front line staff, in my opinion. Further training will not change her poor behavior.

Sincerely, Willie Jang