Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service with friendly staff that cannot do enough to help excellent customer service
23 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you received such great service and found the team friendly, helpful and committed to making your experience a positive one. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
RAV4 service & MOT
I met the lovely Ellie, she was friendly & very professional. Everything was well organised & she explained things clearly. I was kept fully informed during the day on progress. All of the staff I encountered were very helpful & professional
27 July 2026
Unprompted review
Reply from Listers Group
Hi Mr Banks, thank you for your wonderful review. We're delighted to hear that you received such friendly and professional service and that everything was well organised throughout your visit. It's great to know that you felt fully informed every step of the way and that the team made such a positive impression. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Exemplary service from Audi Stratford
Exemplary service from Audi Stratford, Sarah Bakewell and Paul Newman are a credit to the business. We have used the Stratford retailer for many years now and have always been extremely pleased with the service received. The car may be getting older than most but we still are made to feel good bringing it into this garage. Thanks again for amazing service, Adam
27 July 2026
Unprompted review
Reply from Listers Group
Hi Adam, thank you for your wonderful review. We're delighted to hear that you continue to receive such excellent service from the team at Audi Stratford. We really appreciate your continued loyalty over the years and your kind words about the team. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again soon.
Great customer care
Although they could not collect and deliver my car for its service and MOT, they made me very welcome while I waited and even provided me with a computer desk and wifi so I could work.
Service was well done and my car was cleaned
27 July 2026
Unprompted review
Reply from Listers Group
Hi Shirley, thank you for your great review. We're delighted to hear that, despite the collection and delivery service not being available on this occasion, the team helped make your visit comfortable and convenient while you waited. It's wonderful to know that everything was completed to a high standard and that your car was returned looking its best. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All of the staff are polite and…
All of the staff are polite and pleasant. The work was carried out to order and the car returned cleaned.
27 July 2026
Unprompted review
Reply from Listers Group
Hi Chris, thank you for your great review. We're delighted to hear that you found the team polite and pleasant and that all of the work was completed as expected. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great Mini dealership
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was professional, and so helpful. Tom helped us look at several cars and work out the best financial option to suit our needs. He listened to what we were looking for and didn't try to over sell products to us. Great experience from looking at the cars to picking it up and driving it home. Very efficient and organised.
27 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you had such a positive experience and that the team helped make the car-buying process both enjoyable and straightforward. It's wonderful to know that you felt listened to and supported throughout, without any pressure. We really appreciate you taking the time to share your feedback and hope you enjoy every mile in your new MINI. Many thanks again.
The service was done quickly
The service was done quickly. Staff were helpful and friendly. The area for waiting was pleasant and the free wifi was useful.
27 July 2026
Unprompted review
Reply from Listers Group
Hi Paul, thank you for your great review. We're delighted to hear that the service was completed quickly and that you found the team helpful and friendly throughout your visit. It's also great to know that you found the waiting area comfortable and were able to make use of the free Wi-Fi while you waited. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
All Good Now.
A3 went in to Stratford Audi have the charging flap connection replaced as it wouldn’t click shut or open properly. This was done under the extended warranty. All good now.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Mr Gibson, thank you for your great review. We're delighted to hear that everything was sorted smoothly under warranty and that the repair resolved the issue with your charging flap. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Kept informed
Kept informed. Staff were polite and helpful. Issue appears to have been resolved.
22 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your review. We're pleased to hear that you were kept informed throughout your visit and found the team polite and helpful. It's also great to know that the issue appears to have been resolved. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Great service/ lovely coffee 😊
The staff at Lexus coventry are wonderful. From Judith at reception, to Gary in sales and support to Callum in service !
Thank you Callum for looking after me on Friday - seamless service on my lexus ! Thank you
24 July 2026
Unprompted review
Reply from Listers Group
Hi Usha, thank you for your wonderful review. We're delighted to hear that you continue to receive such a positive experience from the team at Lexus Coventry. We really appreciate your kind words and your continued support, and we're pleased that everything was handled smoothly during your recent visit. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon, many thanks.
Fantastic Team! Thankyou
The Team at Toyota Nuneaton are always so helpful, professional and efficient in all departments. I would 100% recommend.
22 July 2026
Unprompted review
Reply from Listers Group
Hi Lee, thank you for your fantastic review. We're delighted to hear that you continue to receive such helpful, professional and efficient service from the team at Toyota Nuneaton. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon, many thanks.
Terrible Customer Service. You better hope you don’t have a complaint because it won’t be addressed.
Extremely disappointed with Volkswagen Coventry. I was pressured into buying a car using misleading sales tactics, including being told the deal was “only available for the day” and even that “the war in Iran would push car prices up.” I was also told the car had front and rear parking sensors, but it doesn’t have front sensors, and the rear sensor is now faulty.
After making the dealership aware that I had recently lost my father and would be moving onto half pay, I was assured my first finance payment would be taken on 1 May. Instead, it was taken two weeks early, leaving me in financial difficulty at an already devastating time.
The way my concerns were handled was dismissive, with missed callbacks and broken promises. This is my second poor experience with Volkswagen Coventry, and despite the FCA’s legally binding eight-week deadline, I still have not received a final response to my complaint.
I won’t be returning. As a loyal Volkswagen customer, I expected honesty and compassion. Instead, I was left feeling misled, pressured and completely let down.
27 March 2026
Unprompted review
I received very good service from the…
I received very good service from the company when I brought in my wife's Toyota Yaris for MoT and Annula Servicing. The person who dealt with me was Cory
13 July 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your great review. We're delighted to hear that you received such good service during your wife's Toyota Yaris MOT and annual service. We really appreciate you taking the time to share your feedback and are pleased that your experience with the team was such a positive one. We hope to welcome you back again soon, many thanks.
Car collection and delivery within…specified times
Car collection and delivery within times specified.Video of underside of the car worked and informative.customer service was very good and helpful.
24 July 2026
Unprompted review
Reply from Listers Group
Hi Brian, thank you for your great review. We're delighted to hear that the collection and delivery service ran smoothly and that you found the vehicle inspection video helpful and informative. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent service from Listers Toyota…
Excellent service from Listers Toyota Boston with my 1st van service. Staff were helpful, knowledgeable and communicated well.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Peter, thank you for your fantastic review. We're delighted to hear that your first van service was such a positive experience and that you found the team helpful, knowledgeable and communicative throughout. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Pipe not attached properly
The telephone communication was good. The visual inspection was OK but did not explain the RAG status ratings well, which causes confusion. Expensive. Car was valeted nicely. Unfortunately, it appears as if the engineer did not put a pipe back properly which caused us to have a breakdown the day after collection. Not happy about that. Had to call the AA out and put us in a dangerous position, driving at 5mph on very busy roads to find a safe place to stop. All in, service experience was positive except for the breakdown. Attention to detail needs improvement.
24 July 2026
Unprompted review
Reply from Listers Group
Dear Mr Mackison, as you know we have reached out to you directly to apologise and to have your car checked over. Thank you for bringing this to our attention as we use all feedback to improve the client experience. Kind Regards, the team at Listers JLR Droitwich.
Fantastic service from Jaymee and the…
Fantastic service from Jaymee and the Service team. Having my boot lock break the day before we were due to go on holiday was not great, but a quick call with Listers and they ordered the part and fixed it the next day. Great result.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Darren, thank you for your fantastic review. We're delighted to hear that the team were able to help so quickly and get everything resolved before your holiday. We really appreciate you taking the time to share your feedback and hope you had a wonderful trip, many thanks.
Comfortable seats whilst waiting
Comfortable seats whilst waiting. Plenty of drinks available if required and staff kept us informed about what was happening.
24 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that you found the waiting area comfortable and that the team kept you well informed throughout your visit. It's also great to know you enjoyed the refreshments while you waited. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
First service
Smooth booking in process.
Able to wait in comfort and do some work at the same time.
Only took one and half hours.
Only down side was parking for customers was tight
20 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your review. We're delighted to hear that you found the booking process smooth and were able to make good use of our waiting area while your vehicle was with us. It's great to know that everything was completed efficiently and within a timeframe that worked for you. We also appreciate your comments regarding customer parking and thank you for taking the time to share your feedback. We hope to welcome you back again soon, many thanks.
Used to know everyone at Toyota…
Used to know everyone at Toyota Lincoln, and this time no familiar faces. Car was valeted and the boot was left a mess with the boot protector and base left not fitted properly
24 July 2026
Unprompted review
Reply from Listers Group
Hi Fiona, thank you for your review. We're sorry to learn that the valet did not meet your expectations and that items in the boot were not refitted correctly afterwards. We appreciate you bringing this to our attention, as feedback like this helps us improve the service we provide. Thank you for taking the time to share your comments, and we hope to welcome you back again soon.
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