Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matthew was very helpful
Matthew was very helpful, he listened carefully and answered our questions with a clear explanation.
The Service and MoT went smoothly and car was ready for collection in a timely manner.
A tip would be to check the spare tyre, the debris in the boot protector was undisturbed. We noticed this after we arrived home and put things back into the boot.
29 July 2026
Unprompted review
Reply from Listers Group
Hi there, thank you for your great review. We're delighted to hear that everything went smoothly with your service and MOT and that you received clear, helpful explanations throughout the process. We also appreciate your feedback regarding the spare tyre area and will ensure your comments are shared with the team for review. Thank you for taking the time to share your experience, and we hope to welcome you back again soon, many thanks.
From being informed of the work to be…
From being informed of the work to be completed, I was communicated throughout the whole process, very impressed and it does make it easier to understands my next steps as well, from when I dropped the vehicle off and for me picking it up, I couldn’t have asked for a better service my dealership, professional and polite, the work was completed in good time as well, thank you everyone. 👍
31 July 2026
Unprompted review
Reply from Listers Group
Hi Andrew, thank you for your wonderful review. We're delighted to hear that you were kept informed throughout the process and that the communication helped make everything clear and straightforward. It's great to know that the team delivered a professional and efficient service and that all work was completed in good time. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Sunny as usual went over and above in…
Sunny as usual went over and above in his service!
3 August 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you continue to receive such excellent service and that the support provided consistently exceeds your expectations. We really appreciate you taking the time to share your feedback and your continued loyalty. We look forward to welcoming you back again soon, many thanks.
Lovely experience
Lovely pleasent staff, nothing is evert too much when asked questions always have clear answers. I really enjoy the team all the staff are never too busy to help and site is easy to get to and very clean and hospitable. I drive an hour to get here but the service provided for customer care and on my vechile is FANTASTIC ... thank you.
3 August 2026
Unprompted review
Reply from Listers Group
Hi Mark, thank you for your wonderful review. We're delighted to hear that you find the team friendly, helpful and always willing to assist. It means a great deal to know that the level of customer care and service we provide makes the journey worthwhile for you. We really appreciate your continued support and kind words, and we look forward to welcoming you back again soon.
Professional of staff
Very Professional staff - little waiting around required.
Very happy with overall experience !!
3 August 2026
Unprompted review
Reply from Listers Group
Hi Andrew, thank you for your great review. We're delighted to hear that you found the team professional and that everything was completed efficiently with minimal waiting. We really appreciate you taking the time to share your feedback and are pleased that you were so happy with your overall experience. We hope to welcome you back again soon, many thanks.
Poor customer service
My vehicle went in for a oil and A/C service, which was completed fine however, I also asked for two other issue to be checked as I just purchased the vehicle.
No support with getting the car updated and diagnosed on the day which will mean a second visit. Followed up for a call back with a senior team member to unused how this happened three days have now past with no call.
30 July 2026
Unprompted review
Reply from Listers Group
Good morning. Thank you for taking the time to leave us a review. We take customer feedback seriously and are committed to providing the highest level of service, so it is disappointing to see we've fallen short here. Unfortunately, from the information in this review, we can't locate your contact details on our system. Please can we kindly ask you to contact us directly with details of your experience, so we can look into this further for you immediately - many thanks in advance.
100% satisfied with my car service
My car went for a pre-arranged service and mot test, it was collected from my home at the pre-arranged time. And returned in the afternoon. All the work was carried out with a detailed description of what had been checked with some notification to a couple of minor issues that need to be looked at in the near future. I was kept informed during the day of the progress through a great video made by the engineer working on the car. What else can I say the car came home looking like new. Very clean inside and out. Great job.
3 August 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your fantastic review. We're delighted to hear that everything ran smoothly from collection through to return and that you found the updates and vehicle health check information helpful throughout the day. It's wonderful to know that the service gave you complete peace of mind and that your car was returned looking its best. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Hi Stephen, thank you for your great review. We're delighted to hear that you found the team friendly and professional throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Work was sorted out quickly
Work was sorted out quickly and efficiently. All people involved were helpful and courteous. A very good experience.
31 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that everything was sorted quickly and efficiently and that the team made such a positive impression throughout your visit. We really appreciate you taking the time to share your feedback and are pleased that you had such a good experience with us. We hope to welcome you back again soon, many thanks.
Really friendly helpful staff.
Really friendly helpful staff.
I was kept up to date and very speedy service
Thank you ☺️
29 July 2026
Unprompted review
Reply from Listers Group
Hi Lynne, thank you for your great review. We're delighted to hear that you found the team friendly and helpful and that you were kept up to date throughout your visit. It's wonderful to know that everything was completed so quickly and efficiently. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Good morning Rob, thank you for your great review. We're delighted to hear that you received such great service and that the communication throughout the day met your expectations. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
My car was incorrectly booked in for service and faulty heated seat
My car was incorrectly booked in for service. I arrived and the situation rectified by Amy. In addition I have a problem with the drivers heated seat randomly switching on, even on a hot day as per recent weather. Amy was able to replicate the fault and took an image. The matter was not resolved by the technician but Amy undertaken to resolve the matter with Audi Technical. Amy was very conscientious and helpful. I cannot provide a 5* until problem is resolved
29 July 2026
Unprompted review
Reply from Listers Group
Hi Raymond, thank you for taking the time to leave us a review. We're pleased to hear that the booking issue was resolved quickly and that you received such helpful support during your visit.
We also appreciate your comments regarding the heated seat concern. Whilst we're sorry the issue was not fully resolved on the day, we're pleased that the fault was identified and escalated for further investigation. Thank you for recognising the effort and support provided throughout the process.
We appreciate your feedback and hope that a satisfactory resolution can be reached soon. Thank you again for sharing your experience.
Friendly customer service and very…
Friendly customer service and very helpful. free drinks and biscuits.
31 July 2026
Unprompted review
Reply from Listers Group
Hi Bryan, thank you for your great review. We're delighted to hear that you received friendly and helpful customer service during your visit. It's also lovely to know that the refreshments were appreciated while you were with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Reply from Listers Group
Good morning, thank you for your fantastic review. We're delighted to hear that you received excellent service and felt so well looked after throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Always excellent service at this…
Always excellent service at this dealership. High quality with no unexpected or unnecessary charges.
31 July 2026
Unprompted review
Reply from Listers Group
Hi Rob, thank you for your wonderful review. We're delighted to hear that you continue to receive excellent service from the team and that you value the transparent and high-quality approach we strive to deliver. We really appreciate your continued support and thank you for taking the time to share your feedback. We look forward to welcoming you back again soon, many thanks.
Still faulty
Part of my service was firmware updates, to the best of my knowledge the only upday was to the maps. It also had a fault in the radio ie not displaying all station logos, all that I was told they did was compair mine with another and it had the same symptoms.
Despite everything working when I picked up the car new this still does not work properly, if other cars display the same fault maybe the reason it just stopped was a faulty firmware update.
This according to what I have been told was not investigated and properly wouldn't be.
31 July 2026
Unprompted review
Reply from Listers Group
Good morning Martin. Thank you for taking the time to leave us a review. We take customer feedback seriously and are committed to providing the highest level of service, so it is disappointing to see we've fallen short here. Unfortunately, from the information in this review, we can't locate your contact details on our system. Please can we kindly ask you to contact us directly with details of your experience, so we can look into this further for you immediately - many thanks in advance.
Very professional and efficient service…
Very professional and efficient service provided by the team as always. Special call out to Zach for going the extra mile in explaining the detail behind the process being followed and next action steps. Very personalised service.
30 July 2026
Unprompted review
Reply from Listers Group
Hi Mike, thank you for your fantastic review. We're delighted to hear that you continue to receive such professional and efficient service from the team. It's wonderful to know that the communication and attention to detail helped make your experience a positive one. We really appreciate you taking the time to share your feedback and your continued support. We hope to welcome you back again soon, many thanks.
Ricky and his sales team are fantastic…
Ricky and his sales team are fantastic 👏 so supportive and helpful from start till finish. I was helped with selling my audi Q3 to audi Q2, went effortlessly and I am a happy costumer.
27 July 2026
Unprompted review
Reply from Listers Group
Hi Edina, thank you for your fantastic review. We're delighted to hear that you had such a positive experience and that everything was handled smoothly from start to finish. It's wonderful to know that you felt well supported throughout the process and that the transition to your new Audi was effortless. We really appreciate you taking the time to share your feedback and hope you enjoy your new Q2. Many thanks again.
Toyota Urban Cruiser EV
I ordered my Urban Cruiser in March with an expected delivery date of June, the original car was then slated to be September and so I ordered a bi-tone grey/black for delivery in July. When the expected delivery date came and went with no car I was then informed that it would not be here until September. I fully understand that this was not a dealer issue, it was a Toyota issue. The dealership (Listers Toyota Grantham) the pulled out all the stops, looking at the lists and finding and securing a car for me that was delivered the week beginning 20th of July…..I picked up the car on the 29th of July once it had been prepped.
I’ve bought from here many times over the years and the service has always been exceptional and whereas the delays were frustrating for me they were just as frustrating for the dealership.
29 July 2026
Unprompted review
Reply from Listers Group
Hi Anthony, thank you for your wonderful review. We're delighted to hear that, despite the delays being outside of our control, the team were able to find a solution and help get you into your new Urban Cruiser. It's especially rewarding to hear such kind comments from a returning customer, and we really appreciate your understanding and continued loyalty over the years. Thank you for taking the time to share your feedback, and we hope you enjoy every mile in your new car.
Great customer service
Great customer service, friendly and efficient. Thank you!
29 July 2026
Unprompted review
Reply from Listers Group
Hi John, thank you for your fantastic review. We're delighted to hear that you received such friendly and efficient customer service and that you had a positive experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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