Polite car park attendant who knew my name. Helpful receptionist, and only had to wait a few minutes before called to staff who checked on what services were due to be done. Not expecting phonecall to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited Listers Stratford-on-Avon on 7th & 8th July to check an intermittent fault on the drivers wing mirror. This was confirmed to be faulty & a replacement wing mirror was ordered & fitted the fo... See more
Company replied
I have been a returning customer to VW listers in Loughborough for almost 5 years now and the service level is always top tier. Super friendly and helpful staff on the service desk. Thanks to Andy and... See more
Company replied
The first car garage that has made purchasing a car fun and easy. They have a good selection of cars and the staff at Listers Mini were friendly and welcoming. We mostly dealt with Tom, he was profess... See more
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Company details
About Listers Group
Written by the company
Hello, we're Listers, and we take customer satisfaction seriously. We invite every single one of our customers, at the point of invoice, to leave a review on the website of their choice, from a panel of review services which includes TrustPilot, using the same publicly available review pages that any other customer can use.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Customer satsifaction has been at the forefront of our business since Terry Lister and Keith Bradshaw founded the company in 1979. Over 40 years later, we're proud to be one the largest privately- and family-owned automotive groups in the UK, with customers as our most valuable asset.
We try to make every visit memorable, and this is one of the reasons why so many of our customers are happy to leave us positive reviews and recommend us to their family and friends. We'll always do our best to make sure that everyone has the best experience possible.
Contact info
United Kingdom
- customer.care@listers.co.uk
- www.listers.co.uk
4.7
Excellent
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received very good service from the…
I received very good service from the company when I brought in my wife's Toyota Yaris for MoT and Annula Servicing. The person who dealt with me was Cory
13 July 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your great review. We're delighted to hear that you received such good service during your wife's Toyota Yaris MOT and annual service. We really appreciate you taking the time to share your feedback and are pleased that your experience with the team was such a positive one. We hope to welcome you back again soon, many thanks.
Car collection and delivery within…specified times
Car collection and delivery within times specified.Video of underside of the car worked and informative.customer service was very good and helpful.
24 July 2026
Unprompted review
Reply from Listers Group
Hi Brian, thank you for your great review. We're delighted to hear that the collection and delivery service ran smoothly and that you found the vehicle inspection video helpful and informative. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent service from Listers Toyota…
Excellent service from Listers Toyota Boston with my 1st van service. Staff were helpful, knowledgeable and communicated well.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Peter, thank you for your fantastic review. We're delighted to hear that your first van service was such a positive experience and that you found the team helpful, knowledgeable and communicative throughout. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Pipe not attached properly
The telephone communication was good. The visual inspection was OK but did not explain the RAG status ratings well, which causes confusion. Expensive. Car was valeted nicely. Unfortunately, it appears as if the engineer did not put a pipe back properly which caused us to have a breakdown the day after collection. Not happy about that. Had to call the AA out and put us in a dangerous position, driving at 5mph on very busy roads to find a safe place to stop. All in, service experience was positive except for the breakdown. Attention to detail needs improvement.
24 July 2026
Unprompted review
Reply from Listers Group
Dear Mr Mackison, as you know we have reached out to you directly to apologise and to have your car checked over. Thank you for bringing this to our attention as we use all feedback to improve the client experience. Kind Regards, the team at Listers JLR Droitwich.
Fantastic service from Jaymee and the…
Fantastic service from Jaymee and the Service team. Having my boot lock break the day before we were due to go on holiday was not great, but a quick call with Listers and they ordered the part and fixed it the next day. Great result.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Darren, thank you for your fantastic review. We're delighted to hear that the team were able to help so quickly and get everything resolved before your holiday. We really appreciate you taking the time to share your feedback and hope you had a wonderful trip, many thanks.
Comfortable seats whilst waiting
Comfortable seats whilst waiting. Plenty of drinks available if required and staff kept us informed about what was happening.
24 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that you found the waiting area comfortable and that the team kept you well informed throughout your visit. It's also great to know you enjoyed the refreshments while you waited. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
First service
Smooth booking in process.
Able to wait in comfort and do some work at the same time.
Only took one and half hours.
Only down side was parking for customers was tight
20 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your review. We're delighted to hear that you found the booking process smooth and were able to make good use of our waiting area while your vehicle was with us. It's great to know that everything was completed efficiently and within a timeframe that worked for you. We also appreciate your comments regarding customer parking and thank you for taking the time to share your feedback. We hope to welcome you back again soon, many thanks.
Used to know everyone at Toyota…
Used to know everyone at Toyota Lincoln, and this time no familiar faces. Car was valeted and the boot was left a mess with the boot protector and base left not fitted properly
24 July 2026
Unprompted review
Reply from Listers Group
Hi Fiona, thank you for your review. We're sorry to learn that the valet did not meet your expectations and that items in the boot were not refitted correctly afterwards. We appreciate you bringing this to our attention, as feedback like this helps us improve the service we provide. Thank you for taking the time to share your comments, and we hope to welcome you back again soon.
Great service at Listers in Kings Lynn
24 July 2026
Unprompted review
Reply from Listers Group
Hi Jonathan, thank you for your great review. We're delighted to hear that you had such a positive experience with the team at King's Lynn. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent Service …
My car was collected from and returned to my home by a very affable and polite driver for its annual service .I was informed of necessary work which was completed efficiently .I was impressed with the service received
23 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your great review. We're delighted to hear that you found the collection and delivery service convenient and that everything was handled efficiently throughout the process. It's wonderful to know that you were kept informed and that the service you received left such a positive impression. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Excellent service
Very polite great knowledge and understanding
I would do business with them again
23 July 2026
Unprompted review
Reply from Listers Group
Hi John, thank you for your fantastic review. We're delighted to hear that you found the team polite, knowledgeable and understanding throughout your experience with us. It's wonderful to know that you would choose to do business with us again. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
The staff was very polite and helpful I
The staff was very polite and helpful I
23 July 2026
Unprompted review
Reply from Listers Group
Hi Lavinia, thank you for your kind review. We're delighted to hear that you found the team polite and helpful throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
As always
As always, efficient and friendly service.
My ony reservation is that this year you did not inform me that the MOT was imminent - I was reminded by the AA. This meant that I was unable to book my favourite slot - first thing when you open. Instead, it was 9.30 - so it all took much longer than usual. I wouldbe grateful if you could alert me a month in advance so that I can book an early appointment.
23 July 2026
Unprompted review
Reply from Listers Group
Hi Julian, thank you for your review. We're delighted to hear that you continue to receive the efficient and friendly service you've come to expect from us.
We also appreciate your feedback regarding the MOT reminder. We're sorry to hear that you weren't contacted in time to secure your preferred appointment slot on this occasion. Thank you for bringing this to our attention, and we'll ensure your comments are shared with the team. We really appreciate your continued support and look forward to welcoming you back again soon, many thanks.
Listers Coventry skoda
The whole experience was excellent sunny was polite and very pleasant and helpful
23 July 2026
Unprompted review
Reply from Listers Group
Hi James, thank you for your fantastic review. We're delighted to hear that you had such a positive experience and found the service friendly, helpful and professional throughout. We really appreciate you taking the time to share your feedback and are pleased that everything met your expectations. We hope to welcome you back again soon, many thanks.
A very comfortable waiting area with…
A very comfortable waiting area with very friendly and helpful staff
23 July 2026
Unprompted review
Reply from Listers Group
Hi Stephen, thank you for your great review. We're delighted to hear that you found the waiting area comfortable and that the team were friendly and helpful throughout your visit. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Cannot beat Listers of Boston for a 1st class experience
I was booked in for a service and yearly test.
The staff are pleasant and extremely efficient.
I was given a visual health check on my mobile.
My car was finished on the timescale quoted.
I was offered refreshments if I wished to wait for my service to be completed.
My car was thoroughly cleaned as part of the service provided
The whole experience was what you should expect from a professional organisation.
I forgot my walking sticks when I got in my car and only remembered when I reached home. (30 miles away).
I rang them to ask if they had been found. Yes they had got them and said they would deliver them to my home the next day
What a service absolutely excellent. Well done Listers.
I will always continue to use their excellent customer service.
20 July 2026
Unprompted review
Reply from Listers Group
Good morning, thank you for your wonderful review. We're delighted to hear that you had such a positive experience with us and that everything was handled professionally and efficiently throughout your visit. It's especially pleasing to know that the team went above and beyond to help when you realised your walking sticks had been left behind. We really appreciate your continued loyalty and kind words, and we're thrilled that the service you received has given you the confidence to keep returning. Thank you again for taking the time to share your feedback, it means a great deal to us.
All good
All good. Disappointing that I was expected to pay £169 for the air conditioning to be cleaned when I have owned it for 7 months. Apart from that it was good service
22 July 2026
Unprompted review
I was looked after very well.Everything…
I was looked after very well.Everything was explained to me before service and after.
Car was returned to me clean inside and out.
As Im a pensioner the price was a little bit more than I expected.
22 July 2026
Unprompted review
Reply from Listers Group
Hi Mira, thank you for your review. We're delighted to hear that you felt well looked after and that everything was explained clearly before and after your service. It's also great to know that your car was returned clean and tidy.
We appreciate your comments regarding the cost and understand that value is an important consideration. Thank you for taking the time to share your feedback with us, and we hope to welcome you back again soon, many thanks.
Great Service
Great friendly, reliable service. Pleasant waiting areas and work was completed within the timescale quoted.
21 July 2026
Unprompted review
Reply from Listers Group
Hi Phil, thank you for your great review. We're delighted to hear that you received friendly and reliable service throughout your visit and that everything was completed within the timescale promised. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
Service and MOT
Everything arranged went to plan and in a timely manner. Any problems were communicated and explained.
15 July 2026
Unprompted review
Reply from Listers Group
Hi David, thank you for your great review. We're delighted to hear that everything went to plan and was completed in a timely manner. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon, many thanks.
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