Linley & Simpson Reviews 

4,768
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, welcoming, and professional during property viewings and purchases. People frequently mention that communication is consistently prompt, featuring smooth processes and quick responses to maintenance or sales queries. Reviewers appreciate the dedication of team members who ensure that every step from finding a buyer to final completion goes smoothly. Some reviewers were not happy with the slow handling of maintenance issues and communication delays. Consumers additionally reported significant difficulties with bureaucratic processes and unhelpful staff interactions during property inspections or deposit returns.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Users describe positive interactions with service, highlighting swift communication and professional staff... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Response time

Reviewers mention positive feedback about response time, highlighting that agents are quick to answer... See more

User experience

People report positive experiences with user_experience, highlighting smooth and professional processes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved our daughter into a property using the Headingley student branch. They have been been swift to respond to issues thus far and a very professional and friendly service has been provided... See more

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,768)

1,269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great response to a maintenance issue

Great response to a maintenance issue, friendly front of shop staff, professional and customer focused ethic. Thanks again.

1 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind review.

We're delighted to hear that your maintenance issue was dealt with promptly and that you found our team friendly, professional and customer-focused throughout.

We really appreciate you taking the time to share your feedback. Thank you for choosing Linley & Simpson, and we're always here if you need us in the future.

Rated 1 out of 5 stars

Avoid this company

Avoid this company put flytippers and drug users in properties who cause a problem to neighbours

10 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your feedback. We're sorry to read that you have concerns about your experience.

Linley & Simpson takes reports regarding anti-social behaviour and tenancy management seriously and works within its legal obligations when investigating and responding to such issues.

As your review does not provide enough information for us to identify the circumstances, we would welcome the opportunity to look into the matters you've raised. Please contact our Customer Services team at feedback@linleyandsimpson.co.uk with further details so we can investigate.

Rated 5 out of 5 stars

Prompt and professional

Thank you Grace for your prompt action and advice to help us resolve an issue

11 July 2026
Unprompted review
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Reply from Linley & Simpson

Hi Ella, thank you very much for your review. I’m glad that we were able to resolve this issue quickly and that you were happy with the outcome. If you need anything if the future, please don’t hesitate to reach out and I would be happy to help - Grace

Rated 5 out of 5 stars

I have used the services of Linley &…

I have used the services of Linley & Simpson in Bingley twice, once as a buyer 2 years ago & more recently, as a landlord.
As a buyer, the service I received was flawless, from start to finish, I had zero complaints.
As prospective landlords, we dealt firstly with Verity who we found to be very knowledgeable & extremely professional throughout.
The viewings for our property were the responsibility of Andy who was fabulous and handled the entire procedure with kind professionalism. Andy provides a
1st class service, responding quickly to any emails we sent and answered all our questions & concerns.
I would not hesitate to recommend Linley & Simpson, they are a great team!

22 June 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that you've had such positive experiences with our Bingley team, both as a buyer and now as a landlord. It's fantastic to know that the service you received was seamless throughout and that Verity's knowledge and professionalism, together with Andy's excellent communication and support, made the letting process such a positive experience.

We'll be sure to pass your kind comments on to Verity, Andy and the rest of the Bingley team—they'll be delighted to hear your feedback. Thank you for your recommendation and for choosing Linley & Simpson. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very effective and efficient reletting with no void.

Zak and the team were great in reletting our property achieving a new high for the room and dealing with it all very effectively and efficiently with no void between tenants. Keep up the good work guys.

9 July 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Mark for your continued support and for choosing the Sheffield team to rent out and look after your property. It’s so good to see that Zak helped with the turnaround so quickly and professionally!

Rated 5 out of 5 stars

Liam helped make the move we’ve…

Liam helped make the move we’ve experienced so easy, we have been stressed throughout the week but he made us less stressed so we could enjoy the process. Thank you for your help Liam, allowing us to move into our first home together

Many thanks
William and Chantelle

9 July 2026
Unprompted review
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Reply from Linley & Simpson

Hi Chantelle and William, thanks so much for leaving Liam the review, so nice to hear that the move went so easily!

Rated 4 out of 5 stars

Sophie is very helpful

Sophie is very helpful, immediate action, problem solving and professional services provided.

22 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review.

We're delighted to hear that Sophie has been so helpful and that you've been pleased with the prompt, professional service you've received. It's great to know that she was able to take immediate action and help resolve any issues.

We'll be sure to pass your lovely feedback on to Sophie. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

We’ve had trades people out on a few…

We’ve had trades people out on a few occasions now and I can honestly say that L&S and their contractors are excellent. Helpful and efficient. I’d really recommend them to anyone!

7 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your fantastic review.

We're delighted to hear that you've had such positive experiences with both our team and our contractors. It's great to know that the work has been carried out efficiently and that you've found everyone helpful throughout.

Thank you for your recommendation—it really does mean a lot to us. We appreciate your support and look forward to continuing to assist you whenever you need us.

Rated 5 out of 5 stars

Kieran was fantastic

Kieran was fantastic! Very helpful from start to finish in the progression of my enquiry

2 July 2026
Unprompted review
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Reply from Linley & Simpson

Hi Pete, Thank you very much for your review. We wish you all the best with your purchase. Kind regards, Team Headingley

Rated 5 out of 5 stars

Positive renting experience

So far I’ve found renting through Linley & Simpson to be a positive experience. The application process was thorough but straightforward, and all documentation was handled swiftly. Most importantly, where maintenance issues have arisen, they have been easy to report, and handled to a high standard in a fairly timely manner. My understanding is that each tenancy has one agent assigned to dealing with these, so in this case credit should go to Nicole Stanley at the York branch of Linley & Simpson.

7 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that your experience renting with Linley & Simpson has been such a positive one. It's great to know that you found the application process straightforward and that any maintenance issues have been easy to report and resolved to a high standard.

We're especially pleased to hear your kind comments about Nicole. We'll be sure to pass your feedback on to her and the York team—they'll be delighted to know their efforts have been appreciated.

Thank you for taking the time to share your experience, and we hope you continue to enjoy your tenancy with us.

Rated 5 out of 5 stars

Such friendly staff that go above and…

Such friendly staff that go above and beyond for you. George is quick with his responses and is very helpful and always ensures that he finds the information needed to resolve any problems you may have. Would highly recommend

8 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for the kind words, Adam! It has been a pleasure helping you find somewhere with us!

Rated 5 out of 5 stars

I am happy with the repairs

I am happy with the repairs. All were done well.

7 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your kind review.

We're delighted to hear that you're happy with the repairs and that the work was completed to a good standard. It's great to know we were able to resolve the issues to your satisfaction.

Thank you for taking the time to share your feedback, and we wish you all the best.

Rated 5 out of 5 stars

Prompt Response

Stephen Shodia, I do appreciate your prompt response to the issue we raised.
Which was attended to under 24hrs.
I'm satisfied with the work done and the response received.

6 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Hello, thank you for the kind words . I'm happy to assist with organizing the boiler switch repair. Feel free to get in touch another time.

Rated 5 out of 5 stars

Very responsive service

Very responsive service. Liam and Kirk kept me up to date with progress on a daily basis. Very knowledgeable team. Highly recommend.

3 July 2026
Unprompted review
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Reply from Linley & Simpson

Thanks so much for the review of Liam and Kirk it really means a lot to us and the team!

Rated 5 out of 5 stars

Liam’s a proactive member of the team…

Liam’s a proactive member of the team and importantly keeps us informed of progress when we’re in a letting process. Great work.

6 July 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Andrew for the comments about Liam, it’s nice to hear he is keeping you informed and up to date with the process and taking that proactive approach!

Rated 5 out of 5 stars

Amazing from start to finish!

Amazing from start to finish! Very personable and made our first purchase easy. Hannah from the Hull office showed us round and was in constant communication - she was so lovely! Super professional and smooth process, thank you.

6 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that your first home purchase was such a positive experience and that the process felt smooth from start to finish. It's especially lovely to hear that Hannah kept you well informed throughout and made such a great impression during your viewings.

We'll be sure to pass your kind comments on to Hannah and the Hull team. Congratulations on your first purchase, and we wish you every happiness in your new home!

Rated 5 out of 5 stars

Lovely team

Lovely team, especially Paige who helped me get my offer in and answered all my questions. And Michael who showed me around the property who was very informative and patient with me and all the family that came too! Thanks all

3 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your review Oliver, it’s been a pleasure working with you and getting this sale agreed. I wish you all the best of luck with the sale and please don’t hesitate to reach out to me at any stage throughout! Thanks – Paige

Rated 5 out of 5 stars

Great service

Liam helped out a lot during the process. Clear communication and kept in contact throughout. Great service overall!

3 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

It’s great to hear that liam kept you fully informed and up to date, thank you for the review!

Rated 5 out of 5 stars

5 Stars - Can't Fault Anything

Both Michael and Paige were an absolute pleasure to deal with throughout the process. Very efficient and personable. Would 100% recommend. Same goes for Inez.

3 July 2026
Unprompted review
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Reply from Linley & Simpson

Thank you Henry, we appreciate your kind review and please don’t hesitate to reach out throughout the process to myself or Inez! Thanks – Paige

Rated 5 out of 5 stars

Susan has been extremely helpful and…

Susan has been extremely helpful and responsive to all issues I brought up and has been able to resolve very tricky situations for me during my tenancy. Her professionalism is world class. Highly reccomend.

3 July 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

Thank you for your wonderful review.

We're delighted to hear that Susan has been so helpful and responsive throughout your tenancy. It's fantastic to know she was able to resolve even the more challenging situations and that her professionalism made such a positive impression.

We'll be sure to pass your kind comments on to Susan—they'll mean a great deal to her. Thank you for your recommendation, and we wish you all the best for the fut

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