Recently moved our daughter into a property using the Headingley student branch. They have been been swift to respond to issues thus far and a very professional and friendly service has been provided... See more
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Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more
Company replied
We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more
Company replied
Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more
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Company details
About Linley & Simpson
Written by the company
Linley & Simpson; Yorkshire at heart.
Bringing local knowledge and strong values together to put people first.
We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.
Our team of over 250 staff, and the family of 21 branches, share the same mission:
Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.
By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.
Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.
We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.
Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.
Linley & Simpson. Professional. Down to Earth. Yorkshire.
Bringing local knowledge and strong values together to put people first.
We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.
Our team of over 250 staff, and the family of 21 branches, share the same mission:
Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.
By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.
Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.
We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.
Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.
Linley & Simpson. Professional. Down to Earth. Yorkshire.
Contact info
Helena House, Troy Mills, Troy Road, Horsforth, LS18 5GN, Leeds, United Kingdom
- feedback@linleyandsimpson.co.uk
- www.linleyandsimpson.co.uk
4.7
Excellent
5K reviews
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I am very happy with the work completed…
I am very happy with the work completed by Max. He was professional, reliable, and carried out the repairs to a high standard. He explained everything clearly and advised me to wait 24 hours before using the tub to allow the sealant/silicone to fully dry, which showed care and attention to detail. The work was completed neatly, and I appreciate his patience and commitment to making sure everything was done properly. I would definitely recommend Max for his excellent service.
16 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Max provided such a professional and reliable service and that you were pleased with the quality of the repairs. It's great to know he took the time to explain everything clearly and ensured the work was completed to a high standard. We'll be sure to pass your kind words on to Max – he'll really appreciate your feedback. Thank you for your recommendation!
Excellent service and highly…
Excellent service and highly recommended!
I would like to highlight the excellent customer service I received from Linley and Simpson.
A special thanks to Kieran, the Assistant Manager, who made a real difference throughout the process.
Clear explanations: He took the time to explain everything clearly and thoroughly, which gave me great peace of mind.
Proactive approach: Whenever a question or issue came up, he was always quick to help and actively looked for solutions.
I 100% recommend them to anyone looking for a reliable and professional service. Thank you, Kieran, and the team for all your help!
16 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you so much for your lovely review Maria. We wish you all the best with moving house! Kind regards, Team Headingley
Worked with Kieran Smith
Worked with Kieran Smith. He was amazing and professional
15 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your review Memory. All the best with your new house! Team Headingley!
Reply from Linley & Simpson
Thank you for your kind review. We're delighted to hear you were pleased with the quick service and that our handyman made a positive impression. We really appreciate your feedback and look forward to helping you again in the future.
Very helpful and professional
Tom from the Headingley office was very helpful, friendly and professional from start to finish. As a first time buyer, the process has been made a lot easier as a result - thank you!
15 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you, Beth! It has been a pleasure working with you and I wish you all the best for your new home!
Excellent Service from Linley & Simpson ... again!
I recently required some remedial painting to my rental property; explained my requirements and from start to finish everything was managed super-efficiently by Mairi Neale at the Beverley office. The decorating was completed to a high standard at a competitive quote & Mairi managed the timescales of the work as well as liaising with the Tenants' throughout. Excellent service again from L&S. Thank you!
15 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you so much for the kind words, Jackie! So glad we were able to get this done so efficiently, it’s been an absolute pleasure!
Fantastic service and experience from…
Fantastic service and experience from the first introduction to the MA and advice from Michael through the day to day work with Paige and Kieran and then with Inez through the legal process.
The whole team communicated extremely well and made sure everything went through satisfactorily.
I recommend Michael and his entire Headingley team very highly!!!
15 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your fantastic review.
We're delighted to hear that you had such a positive experience from start to finish. It's wonderful to know that Michael's advice, together with the support from Paige, Kieran and Inez, helped make the entire process smooth and well communicated.
We'll be sure to pass your kind feedback on to Michael and the rest of our Headingley team—they'll be delighted to hear your comments. Thank you for your recommendation, and we wish you all the best for the future.
Top notch
Very professional nothing too much trouble and handled swiftly.
14 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your kind review.
We're delighted to hear that you found our team professional and that nothing was too much trouble. It's great to know that everything was handled swiftly and efficiently.
We really appreciate you taking the time to share your feedback. Thank you for choosing Linley & Simpso
Oven Replacement
Had an issue with the oven at my rented property, The oven just stopped heating up properly.
Contacted Linley&Simpson and got a call from the contractor the same day. I was thoroughly informed about the stages of resolving the issue.
As a result - got brand new oven in less than 3-4 days thanks to Keyleigh Hardy!
14 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your wonderful review.
We're delighted to hear that your oven issue was dealt with so quickly and that you were kept well informed throughout the process. It's great to know that everything was resolved promptly with the installation of a new oven.
We'll be sure to pass your kind feedback on to Keyleigh Hardy—she'll be delighted to hear your comments. Thank you for taking the time to share your experience, and we're always here if you need us in the future.
Prompt and efficient service.
10 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your kind review.
We're delighted to hear that you found our service prompt and efficient. Providing a high standard of service is always our aim, so it's wonderful to know you had a positive experience.
Thank you for taking the time to share your feedback. We really appreciate your support.
Very smooth and supported marketing and…
Very smooth and supported marketing and sales service from Tom & Michael :-)
14 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you, Hannah! It has been a pleasure working with you throughout the process.
My problem was dealt with swiftly by…
My problem was dealt with swiftly by Natasha Riddle. Thank you.
10 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for taking the time to leave this review, I am really glad to hear that you are satisfied with how this was resolved. It was a pleasure to get this resolved as quick as possible!
Proceed with caution when dealing with…
Proceed with caution when dealing with this company.
My daughter, a student tenant, has been waiting more than 10 working days for her exit inspection report and deposit return. Despite repeated follow-ups, we have received little clarity on when this will be resolved and have instead been given conflicting information and delays.
As a result, I have had to escalate the matter to the Tenancy Deposit Scheme (TDS) for assistance.
I was particularly disappointed by an interaction with a member of staff, Bailey, who appeared dismissive when I pointed out that the 10-working-day timeframe had already passed. This did not inspire confidence that the matter was being taken seriously.
At the time of writing, we have still not received the inspection report or the deposit return. While I appreciate that some cases may take time to resolve, better communication and a more proactive approach would have gone a long way towards improving our experience.
14 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with the timescales and communication surrounding the end of your daughter's tenancy. We appreciate how important the prompt return of a tenancy deposit is and understand your concerns. We can confirm that your daughter's deposit has now been returned in full. While we appreciate this took longer than you had expected, the deposit was returned 14 days after the tenancy ended. We also regret that you feel our communication did not meet your expectations and will take your comments on board as we continue to review our service. Thank you again for your feedback, and we wish your daughter all the best for the future.
The service provided at the Holmfirth…
The service provided at the Holmfirth branch has been disgraceful and unhelpful. Certainly would not use again for rental properties.
The response below does not acknowledge the fact that the estate agents made the error in the documentation
1 January 2026
Unprompted review
Reply from Linley & Simpson
Thank you for taking the time to leave your review. We're sorry to read that you were disappointed with your experience and that our service did not meet your expectations.
We always aim to provide helpful and professional support to our landlords, so we're disappointed to hear that you feel we fell short on this occasion.
We understand that your concerns relate to documentation issued during the tenancy, and we're sorry that our explanation of the position did not meet your expectations. While we are unable to discuss the details of individual cases in a public forum, we appreciate your feedback and will ensure your comments are shared with the relevant management team.
We wish you all the best for the future.
I have never experienced such poor…
I have never experienced such poor customer service. Dealing with this letting agent has been a constant battle. The only thing they have been consistent with is their incompetence.
We moved out in mid-June and had to chase for our checkout report. Once it was finally sent, we responded promptly, only to be met with complete radio silence by Umara. The matter is now with the Tenancy Deposit Scheme (TDS).
After speaking to friends and reading other reviews, this seems to be a recurring pattern with L&S—particularly claiming a property requires a "deep clean" if tenants haven't used their recommended cleaning company.
We're now being told our apartment requires both a deep clean and a professional carpet clean, yet we've been informed by our former neighbours that renovation works are currently taking place in the property. It raises serious questions about the legitimacy of these proposed deductions (note no actual cost of anything has been provided).
Interestingly, my previous review of this company was removed.
13 June 2026
Unprompted review
Reply from Linley & Simpson
Thank you for taking the time to share your feedback. We are sorry to read about your experience and appreciate that this situation has been frustrating for you.
As your tenancy deposit is currently being considered through the Tenancy Deposit Scheme (TDS), we are unable to comment on the specific details of the case in a public forum
Great experience
Great experience. Cal was extremely kind & helpful throughout, going above and beyond to get things done for us and dealt with any issues we had promptly. Would highly recommend, it made selling our house so much less stressful!
10 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you, Emily, for your very kind review, it is very much appreciated.
All the best - Cal
The response to my complaint about the…
The response to my complaint about the fire alarm fault was treated with high level of urgency, Andrew responded to my mail with ASAP and connected to the contractor and the contractor came and fixed it within 24hrs of my report.
That's great and timely. Thank you Linley and Simpson team for your great service.
3 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your kind review.
We're delighted to hear that your concerns were dealt with promptly and that Andrew was able to respond quickly and arrange for the issue to be resolved within 24 hours. It's great to know that you were pleased with the level of service you received.
We'll be sure to pass your kind feedback on to Andrew and the team. Thank you for taking the time to share your experience, and we're always here if you need us in the future.
So sorry it has taken so long to leave…
So sorry it has taken so long to leave this review. I can't thank Lauren enough from Linley & Simpson for all the support and guidance she gave us throughout the application and beyond. Nothing was too much trouble. I would give her 10 stars but unfortunately it only goes up to 5.
Lauren is a credit to the company. Never in all my years has an advisor been so supportive.
Thank you Lauren. All of your hardwork is very much appreciated. I'm just sorry we didn't get to meet Lauren to thank her in person upon collecting the keys as she was on annual leave x
26 June 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your wonderful review.
We're delighted to hear about the exceptional support you received from Lauren throughout your application and beyond. It's fantastic to know that nothing was ever too much trouble and that her guidance, professionalism and dedication made such a positive difference to your experience.
We'll be sure to pass your lovely feedback on to Lauren—she'll be absolutely delighted to read your kind words. Thank you for taking the time to leave this review, and we hope you're very happy in your new home.
Great response to a maintenance issue
Great response to a maintenance issue, friendly front of shop staff, professional and customer focused ethic. Thanks again.
1 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your kind review.
We're delighted to hear that your maintenance issue was dealt with promptly and that you found our team friendly, professional and customer-focused throughout.
We really appreciate you taking the time to share your feedback. Thank you for choosing Linley & Simpson, and we're always here if you need us in the future.
Avoid this company
Avoid this company put flytippers and drug users in properties who cause a problem to neighbours
10 July 2026
Unprompted review
Reply from Linley & Simpson
Thank you for your feedback. We're sorry to read that you have concerns about your experience.
Linley & Simpson takes reports regarding anti-social behaviour and tenancy management seriously and works within its legal obligations when investigating and responding to such issues.
As your review does not provide enough information for us to identify the circumstances, we would welcome the opportunity to look into the matters you've raised. Please contact our Customer Services team at feedback@linleyandsimpson.co.uk with further details so we can investigate.
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