Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
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I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Highly rate and recommend Lensology…
I received my second pair of frames back today that i had sent to lensology for reglazing, and I could not be happier. I absolutely love this company. They’re very efficient, keep you updated during the whole process, it’s a seemless service. My eyesight changes every year but I have designer frames that I paid good money for and besides that, I really love them, so it makes sense to have the lenses updated each year rather than pay out much more money than it costs to reglaze for new frames each time.
It’s a no brainer, I could not recommend Lensology enough.
Saves me money after my eye tests and I get to keep using my beloved selection of frames 🤓
Perfect thank you so much again. I’ll be sending more soon when my adjustment period is up so I know I’m good with the strength of my prescription.
20 August 2026
Reply from Lensology
Hi Emma,
Thank you so much for this fabulous review!
We’re absolutely delighted that you’re so happy with your second pair from Lensology and that you love the seamless service and regular updates throughout the process.
We completely understand why reglazing makes sense when you have designer frames you love — updating the lenses means you can keep wearing your favourite frames while saving money on replacing them. It’s fantastic to know we’ve helped you do just that!
Thank you for your continued trust and recommendation. We’ll look forward to reglazing more of your beloved frames once you’re settled with your new prescription!
Warm regards,
Barry
Reply from Lensology
Hi Andy,
Thank you for your wonderful feedback!
We’re pleased you found the turnaround fast, our communication clear, and the final result excellent.
Hope to serve you again!
Kind regards,
Barry
Delighted
Delighted! Fast, efficient and easy to follow instructions. Can't fault actually. My glasses arrived last week with a packet of haribo to boot. What's not to love?! Thank you Lensology.
20 August 2026
Unprompted review
Reply from Lensology
Hi Tori,
Thank you for this fantastic review!
We’re delighted you found everything fast, efficient, and easy to follow. We’re so pleased your glasses arrived safely and that you enjoyed the Haribo too!
Thank you for choosing Lensology. Always here to help you again!
Very best,
Barry
Brilliant service and product
The ordering process is simple. The lenses are great and at a good price. And the team were fantastic at understanding my requirement and communicating clearly throughout, even accommodating a last minute change of address as I decided to go away for a few days. Brilliant service and product.
20 August 2026
Reply from Lensology
Hi Terence,
Thank you so much for your brilliant review!
We’re elated to hear that you found the ordering process simple, the lenses excellent and the pricing great too. It’s fantastic to know our team understood your requirements and kept you clearly informed throughout, and we’re glad we could accommodate the last-minute change of address before your trip.
Thank you for choosing Lensology and for your kind words! We'd love to serve you again!
Warm regards,
Barry
Excellent website
Excellent website. Excellent service. Excellent price!
10 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for this excellent review!
We’re thrilled to know that you found the website easy to use, the service excellent, and the price great.
Looking forward to serving you again!
Very best,
Barry
Fantastic Experience
Lensology have been absolutely amazing! I paid for a premium pair of transition colour touch lenses to be put into my Aviator frames, and they were perfect.
Unfortunatly, a few weeks later, I accidently chipped one of the lenses (my fault). I spoke to a great customer support member called Oscar - who was extrmely understanding and helped me process a fix.
Overall - top quality, fast & efficient,and an amazing customer service.
Please pass this on to Oscar.
18 August 2026
Unprompted review
Reply from Lensology
Hi Luca,
Thank you so much for your fabulous review!
We're so glad to hear that you were so pleased with your premium Transitions Color Touch lenses and that they were perfect in your Aviator frames. We're also sorry to hear about the accidental chip, but it's fantastic that Oscar was able to help and make the process of getting things sorted as straightforward as possible. We'll certainly pass your kind words on to Oscar!
We take great pride in providing premium-quality precision lenses alongside fast, efficient service and friendly customer support, so it's wonderful to hear that you experienced all three.
Thank you for choosing Lensology and for taking the time to share such lovely feedback. We truly appreciate your support!
Best regards,
Barry
Fabulous lense replacement and all…
Fabulous lense replacement and all round service! Cannot recommend highly enough!
16 August 2026
Reply from Lensology
Hi Helz,
Thank you for this wonderful review!
We’re delighted you’re so pleased with your lens replacement and the overall service.
Thank you so much for the high recommendation! We are always here to help you again!
Very best,
Barry
Wanted to thank you for your terrific…
Wanted to thank you for your terrific service. Not only did you get my lenses ready quickly, you shipped them DHL on Thursday or Friday from England, and I received them in Longwood, Florida midday today. (Monday) That's impressive! This is my 3rd set of replacement lens (other companies before this one) for my Meta Adventurer and these are the 1st and ones that actually effectively darken outside and lighten up inside to the point you can't tell their transitions. Unfortunately I haven't found any of the transitions that really darken behind the windshield but I am happy with my purchase and your stellar service and will highly recommend you for quality, service, and price.
17 August 2026
Unprompted review
Reply from Lensology
Hi Alan,
Thank you so much for your outstanding review!
We're exhilarated to hear that you were impressed with both the quality of your new lenses and the speed of our service. Getting your order from our UK lab to Longwood, Florida in just a few days with DHL Express is exactly the kind of international service we strive to provide.
It's especially rewarding to hear that, after trying several replacement lenses from other companies, you've finally found lenses that darken effectively outdoors and become virtually clear indoors. We know how important that performance is with Transitions lenses, particularly for Ray-Ban Meta glasses.
We take great pride in providing premium-quality precision lenses at competitive prices, backed by fast and reliable DHL Express shipping. We're delighted that we've earned your trust and that you would recommend Lensology for quality, service, and value.
Thank you again for choosing us for your Ray-Ban Meta Adventurer lenses and for your wonderful recommendation. We're proud to be a trusted UK lab for Ray-Ban Meta customers across the USA and internationally!
Warm regards,
Barry
Make your own mind up.
I received my brand new Ray Ban prescription sunglasses two weeks after the order was placed online which I had not expected so quick but the frames were badly marked that looked very much like they had been compound polished resulting in scorching marks from friction. One of the lenses had a small nasty scratch and one near the hinge exposing the white plastic underneath the black but I did not inform them of this or send those photos although I had taken at the time but the frame damage was the worst. I was told otherwise the cause of the frame marks (which was very bad)but I didn't believe it for one minute. They said the cause was the frames being put in a cleaning solution that reacted with the plastic after they had been packaged for sending to myself so quality control had missed this. They said that they should never have been or needed cleaned being brand new. My take on this is these frames were out on the shop front where customers had been trying them on and through time they received some cosmetic wear and tare so were given a buff up. That is only my opinion. They did allow me to use these until I received a replacement pair because they had been purposely purchased for an overseas holiday. They said that Ray Ban would replace them under warranty. I ended up hardly using them for the fear of causing more damage or losing them so most of the time I used a very cheap pair of non prescription sunglasses.
It was very difficult to have anyone reply to my emails which resulted in me having to phone and even then my calls started to get ignored once the second new pair were being processed. I think my number would show on their screen so they knew who was calling. But maybe anytime I phoned they just happened to be busy. I wonder? I shouldn't be the one having to chase things up. They said that they are being made in Italy. I thought Ray Ban doesn't manufacture those models in Italy but that is my investigation.
Anyone I did speak to were very nice and apologetic and I also was to them but in reality I was fizzing. I sent an email telling them what great customer service but again this was me keeping them sweet as to reduce the hassle. I eventually received my second new pair and all good but I think I should have at the very least have been given a little sweatner for the hassle and wait other than the tiny bag of 20p sweets. Maybe that was the sweetener. Overall very disappointed and ordering online is a 50/50 chance you take as in once you make your payment you are in their hands. Order#74685
24 July 2026
Unprompted review
Reply from Lensology
We are sorry that an issue developed with the finish of your original frame and appreciate the frustration this caused, particularly with your upcoming holiday.
When the issue became apparent, we recognised it as an inherent fault with the frame and arranged a replacement under the Ray-Ban warranty at no cost to you. As you confirm, the replacement is "all good".
We have no issue with you expressing disappointment that a fault occurred. Where we do take issue is with some of the speculation and allegations surrounding it.
Firstly, the frame supplied to you was new.
Your Ray-Ban prescription package was ordered directly through Ray-Ban/Luxottica specifically for your order. We do not hold this frame as shop stock and it had not been on a shop floor for customers to try on.
You question whether the frame came from Italy. We can categorically confirm that it did. We have the supplier documentation showing dispatch from Luxottica, Piazzale Cadorna 3, 20123 Milano, Italy, and would happily provide you with a copy.
The suggestion that the frame had been worn by other customers and subsequently "buffed up" is therefore speculation and simply isn't what happened.
Secondly, regarding the issue with the frame finish you have described
During our normal inspection process, the frame received a standard optical clean which we have to do as we have been handling the frame during the inspection of the lenses. The frame coating subsequently reacted to an industry standard cleaning fluid, becoming uneven/blotchy by the time you received your parcel. This was an inherent issue with the frame as supplied by Rayban, which is precisely why it was accepted by Rayban and replaced under warranty.
We have never disputed there was a problem. However, describing it as "scorching" caused by friction and compound polishing significantly overstates what the photographs show and speculates about a cause that did not occur.
The reaction was not apparent when inspected and dispatched and manifested subsequently, which is why it was not identified before leaving us.
Your holiday.
As you were shortly travelling overseas, we advised you to wear the original pair on holiday so you would still have functioning prescription sunglasses for the trip, and we would swap them for the replacement afterwards. We hoped this would at least be a practical solution
We must also address the suggestion that we deliberately ignored your calls.
This simply isn't the case. Our customer service team handles many calls each day and our average telephone waiting time is under one minute. We are sorry if communication did not always feel as responsive as expected, but the suggestion that our team recognised your number and deliberately avoided your calls is not accurate.
Finally, we don't believe describing ordering from us as a "50/50 chance" fairly reflects either your experience or our service.
We have supplied many thousands of complete prescription frame packages, with issues like this affecting only a very small fraction of orders. We also provide a 30-day returns/refund policy alongside applicable manufacturer warranty protection.
No business can guarantee that a product will never develop a fault. What matters is how it is dealt with. Here, we acknowledged the fault, tried to accommodate your holiday, replaced the frame under warranty at no cost to you, and you have confirmed the replacement is "all good".
We are genuinely sorry the original frame developed a fault. What we cannot accept are unsupported suggestions that you were supplied with a used frame polished for resale, or that our team deliberately ignored your calls.
You are entitled to your own view. We simply believe anyone reading this should have the facts from both sides on which to make that judgement.
Neil
Excellent service every detail done correctly
Excellent service every detail done correctly
19 August 2026
Reply from Lensology
Hi Trevor,
Thank you so much!
We’re pleased the process felt simple and that our guidance was helpful at every step.
We look forward to helping you again!
Best regards,
Barry
Excellent from start to finish
Excellent from start to finish. Specs and sunglasses both had lenses replaced without issue due to rapid prescription changes. Highly recommended. Save yourself a fortune.
19 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fabulous review!
We’re elated to know that we could help with both your glasses and sunglasses, especially with your prescription changing so quickly. It’s great to hear everything went smoothly from start to finish and that you were able to save so much compared with the alternatives.
Thank you for choosing Lensology and for the strong recommendation!
Very best,
Barry
Sympathetic dialogue and relatively…
Sympathetic dialogue and relatively fast turnaround
19 August 2026
Reply from Lensology
Hi Trevor,
Thank you for this wonderful review!
We’re glad you found our dialogue sympathetic and the turnaround relatively fast.
Thank you for choosing us! We look forward to helping you again!
Best regards,
Barry
Reply from Lensology
Hi Valerie,
Thank you for this fabulous review!
Easy ordering, competitive prices, and brilliant results are exactly what we aim for.
Thanks for choosing Lensology! Looking forward to helping you with your next pair!
Kind regards,
Barry
Reply from Lensology
Hi Martin,
Thank you for your lovely review!
We’re pleased your glasses look brand new and that the lenses are perfect.
Always here to help you again!
Very best,
Barry
Bin ready sunglasses come back like new
Amazing service! When I was having a clear out I very nearly threw these Armani sunglasses in the bin, and then my wife suggested replacement lenses. I found the website and selected new lenses and a frame clean-up, for a fraction of the price for new designer glasses. I've just received back what look like new sunglasses! The frame arms were loose and flappy and now they are tight and like new. The box service, post, and comms throughout have been first rate. You get informed at every step of the process. Genuinely, this is as good a service as I have ever received in memory. 100% recommended.
19 August 2026
Reply from Lensology
Hi Nathan,
Thank you so much for this incredible review!
We’re absolutely delighted that your Armani sunglasses escaped the bin and came back looking and feeling like new! 😎
It’s wonderful to hear that the lens replacement and frame clean-up made such a difference, and that you were impressed with the packaging, communication and updates throughout the process.
Knowing you rate the experience as highly as any service you can remember is an incredible compliment to the whole Lensology team.
Thank you for choosing us and for your 100% recommendation! We'd love to welcome you again!
Kind regards,
Barry
Very fast easy process
Very fast easy process, glasses received back well packaged so no chance of damage on route, amazing service overall, and at a good price!
12 August 2026
Unprompted review
Reply from Lensology
Hi Michael,
Thank you so much for your fabulous review!
So glad to hear that you found the whole process quick and easy, and that your glasses arrived safely and securely packaged. It’s wonderful to know you were impressed with the service overall and the value for money too.
Thank you for choosing Lensology! Looking forward to helping you again!
Very best,
Barry
I’m very pleased with my glasses and…
I’m very pleased with my glasses and the service was excellent. I highly recommended.
4 August 2026
Unprompted review
Reply from Lensology
Hi Ron,
Thank you for your kind words!
We’re so pleased you’re happy with your glasses and found our service excellent.
Thank you for the high recommendation! Always here to help you again!
Best regards,
Barry
All good
All good. Delivery of my new lenses was within the timescales provided at the time of purchase. High quality XtrActive Transitions mirror lenses which do the job perfectly. Will use again.
9 June 2026
Reply from Lensology
Hi Duncan,
Thank you so much for your great review!
We’re over the moon to hear that your lenses arrived within the timescale provided and that you’re so pleased with the quality of your XTRActive Transitions mirror lenses.
It’s fantastic to know they’re doing exactly what you need, and we’ll be delighted to look after you again in the future.
Thank you for choosing Lensology!
Warm regards,
Barry
Really excellent experience throughout
I had some really lovely frames I needed reglazing. I wanted a single vision prescription and a custom tint. The customer services team were incredibly patient and helpful. They supplied several different options for the tint via email, they took my calls when I needed to get more detail and they then had two different sample tints made up before we agreed on the right one. They were also very helpful regarding the calculation of the PD measurement, something that I had always relied upon high street optometrists for. The whole process took several days due to me wanting to explore different tint options and the customer services team came back promptly each time and were extremely accommodating. I love the finished product and so do other people that have commented on my new glasses.
This is the first time I had used an online service and I am very happy with the results and delighted with Lensology. Would thoroughly recommend.
17 July 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for such a wonderful and detailed review!
We’re absolutely delighted that our team could help you find the perfect custom tint and guide you through the PD measurement process. It’s fantastic to hear that the time spent exploring the different options and arranging sample tints resulted in a finished pair that you love — and that others have noticed them too!
We’re especially pleased that, as your first experience with an online reglazing service, you felt supported and confident throughout.
Thank you for choosing Lensology and for your wholehearted recommendation! We look forward to helping you again with your next pair!
Best regards,
Barry
Great experience from order to…
Great experience from order to delivery, thanks Lensology. I had existing frames reglazed with varifocal lenses, great quality at a fraction of high street prices.
4 August 2026
Unprompted review
Reply from Lensology
Hi Elaine,
Thank you for your kind words!
So glad that you had such a great experience from ordering through to delivery. It’s wonderful to know you’re pleased with your reglazed frames and varifocal lenses, and that we could provide excellent quality at a fraction of high street prices.
Thank you for choosing Lensology! We look forward to serving you again!
Kind regards,
Barry
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