Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
Company replied
Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
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I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Do not hesitate to use
Lensology, what can I say except have no hesitation to use their services which are both prompt and professional. A very positive experience one that I would definitely recommend and use again
20 August 2026
Reply from Lensology
Hi Debra,
Thank you so much for your wonderful review!
We’re glad to hear that you found our service both prompt and professional, and that you had such a positive experience with Lensology. Your recommendation and willingness to use us again mean a lot to us.
Thank you for choosing Lensology!
Best regards,
Barry
Great service!
Great service! It’s very quick and easy to get lenses changed and refit. Will definitely use again!
20 August 2026
Reply from Lensology
Hi Rafeh,
Thank you for your fantastic review!
We’re pleased to know that you found changing and refitting your lenses quick and easy.
Looking forward to serving you again.
Kind regards,
Barry
Reply from Lensology
Hi Diana,
Thank you for your lovely feedback!
We’re delighted that you found the service easy and quick, and that you loved the experience.
Always here to help you again!
Very best,
Barry
Reply from Lensology
Hi Diego,
Thank you so much for your fabulous review!
We're delighted to hear that you were so pleased with your new RayBan Meta lenses and that they made the journey from our UK lab to the USA smoothly. We take great pride in manufacturing premium-quality precision lenses and providing fast, reliable international shipping using DHL Express service for our customers.
It's wonderful to know you had such a positive experience with Lensology. Thank you for the A++++ rating and for choosing us!
We truly appreciate your support and look forward to helping you again in the future.
Warm regards,
Barry
Excellent service and quick turnaround
23 August 2026
Reply from Lensology
Hi Neil,
Thank you for your kind review!
We’re delighted that you were pleased with our excellent service and quick turnaround.
We truly appreciate your support and look forward to serving you again.
Best regards,
Barry
Excellent!
I chose Lensology for a Reglaze of a pair of RAYBAN frames that I had hardly worn. The whole process was very easy online and the price for single vision lenses was excellent - so much cheaper than an opticians. I was kept up to date with every step of the process by email. The re glazed glasses are perfect. It was all very impressive and I would certainly use Lensology again should the need arise.
22 August 2026
Reply from Lensology
Hi Kath,
Thank you so much for your excellent review!
We’re pleased to know that you found the online reglazing process so easy and were impressed with the value of our single-vision lenses. It’s great to hear that our email updates kept you informed throughout and, most importantly, that your reglazed Ray-Ban frames are perfect.
We’ll be delighted to look after you again whenever you need us!
Kind regards,
Barry
Great advice and service
Great advice and service, really pleased with my new transition lenses for my Ray Ban frames. Posted to Lensology with my prescription, they fitted my new lenses and posted them back.
19 August 2026
Reply from Lensology
Hi Allan,
Thank you for your fantastic review!
We’re thrilled to know that you were pleased with the advice and service, and that you’re enjoying your new Transitions lenses in your Ray-Ban frames. It’s great to hear that the reglazing and return delivery process was so convenient.
We look forward to serving you again!
Best regards,
Barry
I had a very specific request for my…
I had a very specific request for my lenses and lensology team was very accommodating and was able to pull through. So a very positive experience and its not the first time I have used them. Happy with the service
22 August 2026
Reply from Lensology
Hi Joshua,
Thank you for your kind review and for choosing Lensology again!
We’re delighted that our team could accommodate your specific lens requirements and provide a positive experience.
We highly appreciate your continued support and are pleased to know you’re happy with our service.
Very best,
Barry
Brilliant quality lenses
Brilliant quality lenses. I had the middle range varifocals as per usual and there are no blurred parts when I wear them. I also have the thinnest and they are excellent. I have purchased from lensology for about 15 years and would not go to anyone else for my lenses.
22 August 2026
Reply from Lensology
Hi Melanie,
Thank you for your wonderful review and for choosing Lensology for the past 15 years! It's an honour to have you with us!
We’re exhilarated to know that you’re so pleased with the quality of your varifocal lenses, including the thinnest option, and that you’re enjoying clear vision without any blurred areas.
Your continued loyalty means a great deal to us, and we look forward to helping you for many more years.
Kindest regards,
Barry
I just received the Transitions®…
I just received the Transitions® XTRActive® lenses. I’ve tested the originals from Ray-Ban and a pair from a German company, and here is my verdict: they are cheaper than the originals but more expensive than the German ones. They are the best lenses at a very good price and work exactly as described—if you want a quality product, choose these. As for the seller, 5 stars for service; I highly recommend them. Best regards.
22 August 2026
Unprompted review
Reply from Lensology
Hi Pawel,
Thank you so much for your fabulous and detailed review!
We’re delighted that, having compared our Transitions® XTRActive® lenses with other options, you found them to be the best overall in terms of quality and value. It’s especially great to hear that they’re performing exactly as described and that you’re so pleased with the service too.
Your 5-star recommendation means a lot to us. Thank you for choosing Lensology and for taking the time to share your verdict!
Best wishes,
Barry
Great service
Great service, kept informed of what was happening during the process. Very happy with the quality of the lenses, best online lenses I've ordered by far.
19 August 2026
Reply from Lensology
Hi Derek,
Thank you for your fantastic review!
It's great to know that you appreciated being kept informed throughout the process and that you’re so pleased with the quality of your lenses.
It means a lot to hear that they’re the best online lenses you’ve ordered—thank you for your continued support!
Kind regards,
Barry
Reply from Lensology
Hi Dilip,
Thank you for your wonderful review!
So glad to know that you were completely satisfied with our service from beginning to end.
Looking forward to serving you again.
Very best,
Barry
Reply from Lensology
Hi Sharon,
Thank you for your kind review!
We’re thrilled to know that you received fast service and had such a pleasant experience with our team member.
We're always here to help you with your next pair!
Best regards,
Barry
Really good service with excellent…
Really good service with excellent advice.
Excellent value
I highly recommend!
21 August 2026
Reply from Lensology
Hi Ian,
Thank you for your wonderful review!
We’re delighted that you were pleased with our service, advice, and excellent value.
We highly appreciate your recommendation and look forward to serving you again.
Best regards,
Barry
I would highly recommend this company
I have used this company 3 times now .
Their customer service is very good when ever I have a question they always email back straight away
I find their reply’s very friendly the impression of a small company that hadn’t lost their human touch
19 August 2026
Reply from Lensology
Hi Pamela,
Thank you so much for choosing Lensology for the third time!
We’re glad to hear that you’ve consistently received quick, friendly and helpful responses whenever you’ve had a question. We really appreciate your kind words about our personal approach — keeping that human touch while providing a professional service is something we care deeply about.
Thank you for your continued trust and support!
Very best,
Barry
Great communication
Great communication , speed of return , and of course harbio 😂
14 August 2026
Unprompted review
Reply from Lensology
Hi Greg,
Thank you for your fantastic feedback!
We’re delighted that you appreciated our communication and fast turnaround, and that you enjoyed the Haribo.
We truly appreciate your support and look forward to serving you again.
Very best,
Barry
Brilliant service
Brilliant service
Whole experience very good indeed
I now have three sets of glasses at a fraction of the cost from the high street
21 August 2026
Reply from Lensology
Hi Bernard,
Thank you so much for your brilliant review!
We’re ecstatic to hear that you had such a great experience and that you now have three sets of glasses at a fraction of the high street price. That’s exactly what we love to hear!
Thank you for choosing Lensology and for your fantastic feedback. Looking forward to serving you again!
Warm regards,
Barry
It's the third time Ive used Lensology…
It's the third time Ive used Lensology for my lenses - for sunglasses, Ray ban meta and RB varifocals. Cannot fault them -great communications and the lenses are brilliant.
Bit confusion with delivery this time but big thanks to Grace and Vahin who sorted it all. Definitely recommend and will be back. (And I like the little bag of sweets they include when they return the glasses!!!)
20 August 2026
Unprompted review
Reply from Lensology
Hi Mark,
Thank you so much for choosing Lensology for the third time!
We’re delighted to hear that you’ve been so pleased with the lenses for your sunglasses, Ray-Ban Meta and RB varifocals. It’s fantastic to know that our communication and lens quality have consistently impressed you.
We’re so pleased Grace and Vahin were able to get everything sorted for you. We’ll be sure to pass on your thanks to them! And we’re delighted to hear that the little bag of sweets is still a favourite.
Thank you for your continued trust, recommendation and support — we’ll look forward to helping you again!
Kindest regards,
Barry
I'll be back
This is the second time I have used Lensology for upgrading a pair of sunglasses so I can actually see out of them! Great service and value for money. No doubt I will use again.
7 August 2026
Unprompted review
Reply from Lensology
Hi Andrew,
Thank you so much for coming back to Lensology for a second time!
We’re exhilarated that we could upgrade your sunglasses with prescription lenses so you can properly enjoy wearing them again. It’s fantastic to hear you were pleased with both the service and value for money.
We’ll look forward to welcoming you back again!
Very best,
Barry
Great value
Great value, quality lenses. Fast turnaround of glasses. Excellent customer service, very helpful. Thank you
21 August 2026
Reply from Lensology
Hi Paul,
Thank you so much for your kind words!
We’re over the moon to know that you were pleased with the value and quality of your lenses, the fast turnaround, and our customer service.
Always here to help you again!
Best regards,
Barry
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