How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service, easy online account to use
Thank you
24 July 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Kerry
Thank you for your lovely review! We're so pleased to hear you found our customer service excellent with Gemma and that our online account was easy to use. We really appreciate your feedback and are glad we could make managing your account straightforward.
Have a great evening!
Kelly
Reply from Leep Utilities
Good afternoon Sue
Thank you for your kind words! We're delighted to hear you had a great experience with our Deb. We appreciate your feedback and look forward to serving you again!
Have a great evening !
Kelly
Reply from Leep Utilities
Good morning Lizzy
Thank you for your kind words! We're so pleased to hear you received good customer service. We appreciate your feedback and look forward to assisting you again in the future.
Have a great day!
Kelly
Great understanding people
Great understanding people. Special thanks to Mohammed for explaining all the final steps before my move out and putting a payment plan into motion.
22 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Mayyada
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience. We'll be sure to pass on your special thanks to Muhammed for clearly explaining the final steps before your move-out and helping to arrange a payment plan. We wish you all the best in your new home!
Have a great day!
Kelly
I have got a big estimated Bills and…
I have got a big estimated Bills and the manager Joanna is amazing, she kindly sorted out with good understanding of my difficulties.
20 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Rose
Thank you for taking the time to share your feedback. We're sorry to hear about the concern with your estimated bill, but we're delighted that Joanna was able to help. She always strives to support our customers with kindness, understanding, and professionalism, and we're pleased she was able to resolve the issue for you. We'll be sure to pass your kind words on to Joanna. Thank you for choosing us.
Have a great day!
Kelly
Deborah was polite and helpful
Quick pick up time. Deborah took my call this morning and was very helpful, polite and efficient. I am pleasantly surprised with my experience calling Leep utilities. Deborah thoroughly explained the process of closing my account as I am moving out.
Great customer service!
21 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Georgia
Thank you for your wonderful feedback! We're delighted to hear that Deborah provided such a helpful, polite, and efficient service. It's great to know she made the process of closing your account clear and straightforward during your move. We'll be sure to share your kind words with Deborah—they'll mean a lot to her. We appreciate you taking the time to leave a review and wish you all the best in your new home.
Have a great day!
Kelly
Excellent Customer Service
Jade was very lovely and polite. I was confused with my water reader, but she brought clarity and assisted me further with other matters as well! Thank you Jade
20 July 2026
Unprompted review
Reply from Leep Utilities
Good evening Tasmin
Thank you so much for your kind feedback! We're delighted to hear that Jade was able to bring clarity to your water meter query and assist you with your other questions as well. We'll be sure to pass your lovely comments on to her. We really appreciate you taking the time to share your experience! 😊
Have a great week!
Kelly
Hannah was exceptional
Hannah was very helpful and sorted out my issue very quickly, professionally and politely....GIVE HER A RAISE!
17 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Adnan
Thank you so much for your kind words! We're delighted to hear that Hannah was able to resolve your issue quickly while providing such professional and friendly service. We'll be sure to pass your wonderful feedback on to her—it will mean a lot. And we'll definitely share your "give her a raise!" comment with the team too. Thanks again for taking the time to leave such a great review!
Have a great day!
Kelly
It was my first interaction with Leep…
It was my first interaction with Leep Utilities and I have to say Hannah was fantastic. She was warm and friendly and very patient with setting up my new account and direct debit.
16 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Eliza
Thank you so much for your kind words! We're delighted to hear that your first experience with Leep Utilities was such a positive one. Hannah will be thrilled to know that her warm, friendly, and patient approach made setting up your new account and direct debit so easy. We really appreciate you taking the time to share your feedback, and we're delighted to have you as a customer. Welcome to Leep Utilities!
Have a great day!
Kelly
Spoke to Jade on the phone today to set…
Spoke to Jade on the phone today to set up an account, so easy and completed very quickly. Very efficient and professional service took just over 7 minutes. Same service with British Gas on the prior call took 32 minutes.
16 July 2026
Unprompted review
Reply from Leep Utilities
Good morning John
Thank you for taking the time to share your feedback! We're so pleased to hear that Jade made setting up your account quick and straightforward. Providing an efficient, professional service is what we strive for, and it's great to know we could get everything sorted for you in just over seven minutes. We'll be sure to pass your kind words on to Jade. Welcome to Leep Utilities, and thank you for choosing us!
Have a great day!
Kelly
So easy to deal with
So easy to deal with - spoke to Deborah on the phone today and she was fantastic. Everything is sorted so quickly and you are fully informed for all decisions to be made. Really happy with the company and the website too, very easy to see all of your information and to add readings.
16 July 2026
Unprompted review
Reply from Leep Utilities
Hello Laura
Thank you so much for your wonderful feedback! We're delighted to hear that Deborah provided such fantastic service and made the process easy and straightforward for you. It's great to know you found everything was handled quickly, that you felt well informed throughout, and that you're enjoying using our website to manage your account. We really appreciate you taking the time to share your experience and look forward to continuing to help whenever you need us.
Have a great evening!
Kelly
First time of being in touch with Leep…
First time of being in touch with Leep very helpful and sorted my question.
15 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Ian
Thank you for your lovely review! We're delighted to hear that your first experience with Leep was a positive one and that Gemma was able to answer your question and provide helpful support. We really appreciate your feedback and look forward to assisting you again in the future.
Have a great day!
Kelly
the staff was supportive and was able…
the staff was supportive and was able to help
15 July 2026
Unprompted review
Reply from Leep Utilities
Good morning John
Thank you for your kind review! We're so pleased to hear that our Will was supportive and able to help. We truly appreciate your feedback and look forward to welcoming you again in the future.
Have a great day!
Kelly
Easy to sort the problem and fast
Easy to sort the problem and fast response on the phone. On email nobody seems to reply even after 3-4 days but I had no issues with the service throughout they year and the website is pretty straightforward and easy to use and do payments and readings
15 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Silviu
Thank you for taking the time to share your feedback. We're pleased to hear that you found it easy to resolve your issue over the phone with Gemma, and that you've had a positive experience with our service throughout the year. It's also great to know you find our website straightforward and easy to use for payments and meter readings. We appreciate your comments about our email response times and will take this on board as we continue working to improve our service. Thank you for your support.
Have a great day!
Kelly
Really easy and friendly customer…
Really easy and friendly customer journey. Great service.
14 July 2026
Unprompted review
Reply from Leep Utilities
Hello Daniel
Thank you for your kind words! We're delighted to hear you found the customer journey easy and friendly with Gemma. It was a pleasure serving you, and we really appreciate you taking the time to share your experience. We look forward to welcoming you again soon!
Have a great day!
Kelly
I moved into my new build may 26th and…
I moved into my new build may 26th and filled in the moving in form straight away and sent photos of the meter reading. Ive still not got an account set up despite chasing via phone and emails. I was told 2 weeks ago id get a call back as they were going to open an investigation but no one called. Im worried ill get a massive bill despite sending an initial meter reading an trying my best to get an account set up. Im not happy with the delay and little to no feedback.
@kelly @leep water i have emailed you as requested.
1 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Alina
Thank you for taking the time to share your feedback. We're sorry to hear about the delays you've experienced in getting your account set up and the lack of communication you've received. We understand your concerns about receiving an unexpected bill, especially after you submitted your move-in details and meter readings promptly.
This is not the level of service we aim to provide, and we apologise for the frustration this has caused. We'd like to investigate this further and help get everything resolved as quickly as possible.
Please contact me FAO Kelly headofcustomerservices@leeputilities.co.uk us with your property details.
Correction of wrong water meter reading reported
I called Leep Utilities today regarding the wrong water meter reading reported by me on 2/7/2026. The staff Muhammad helped me to solve the problem efficiently and successfully. I am very satisfied with his service and attitude.
13 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Anthony
Thank you for taking the time to share your feedback. We're delighted to hear that Muhammad was able to resolve your water meter reading issue quickly and efficiently. Providing helpful and professional service is something we strive for, and it's wonderful to know that your experience reflected this. We'll be sure to pass your kind comments on to Muhammad. Thank you for choosing Leep Utilities.
Have a great day!
Kelly
Keep on top of the bills
Keep on top of the bills . They like guess you ussage . So if on meter take photos. They go on what standard for your house is. Not on actual usage . Only take a reading once or twice a year . So if on budget you could get a surprise .
14 May 2026
Unprompted review
Reply from Leep Utilities
Hello Wayne
hank you for taking the time to share your feedback. We're sorry to hear about your experience.
We encourage all customers to submit regular meter readings if they have a traditional meter, as this helps ensure bills are based on actual usage rather than estimated readings. If we don't receive regular readings, estimates may be used until an actual reading is obtained.
If you have any concerns about your account or believe your bills are inaccurate, please get in touch with me FAO Kelly @ headofcustomerservices@leeputilities.co.uk . I'll be happy to review your account and help resolve any issues.
Great costumer service
Wonderful service and costumer service from Noah today, just contacted about more details regarding WaterScheme costumer and Blue badge holder.
I had a full consultation, No more questions after.
Thank you.
10 July 2026
Unprompted review
Reply from Leep Utilities
Hello Elena
Thank you so much for your kind feedback. We're delighted to hear that Noah provided such excellent customer service and was able to answer all of your questions about the WaterSure Scheme and Blue Badge eligibility.
We'll be sure to pass your lovely comments on to Noah—they'll really appreciate your recognition. Thank you for taking the time to share your experience, and please don't hesitate to get in touch if you need any further assistance in the future.
Have a great day
Kelly
Hannah was amazing from start to finish…
Hannah was amazing from start to finish and helped me so much with finding the solutions I didn't know existed for me financially, thank U Hannah ☺️🙏🏻
8 July 2026
Unprompted review
Reply from Leep Utilities
Good morning Louise
Thank you so much for your lovely review! I'm so pleased Hannah could help you find financial solutions you didn't know were available. We really appreciate you taking the time to share your experience. Wishing you all the best, and that we are here if you ever need any help in the future. 😊
Have a great day!
Kelly
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