London Camera Exchange Reviews 

11,053
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,777 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the outstanding overall quality of service. Consumers frequently praise the staff members for being exceptionally knowledgeable, approachable, and patient when offering expert advice on various cameras and equipment. Buyers also appreciate the competitive pricing across a wide selection of new and used gear, combined with very efficient transactions. The delivery service is generally fast and reliable, ensuring parcels arrive securely packaged and right on time. However, some customers also noted occasional minor issues, such as delivery drivers leaving packages unattended near gates or receiving items with minor defects.

What people talk about most

Product

Clients share positive opinions on product quality, noting items arrive in perfect condition and exactly as... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy arrivals and... See more

Service

Consumers find service to be positive, highlighting welcoming, professional, and courteous staff throughout... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Price

Reviewers highlight positive aspects of price, consistently mentioning competitive rates and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I drove around 30 miles to the Colchester branch today as previous reviews rated staff 5 star with excellent knowledge & customer service. I had an issue with dirt on my Nikon's sensors which staff de... See more

Rated 5 out of 5 stars

Russell at the Worcester store deserves a medal, we made an appointment as we needed expert advice on buying a new pair of Binoculars, it turned out that was not what we needed at all, we needed a Sco... See more

Rated 5 out of 5 stars

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more

Rated 5 out of 5 stars

From first contact to completion of exchange the process was welcoming, professional and courteous. I really could not ask for any more. Staff were very helpful and knowledgeable. I'll need extra lens... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(11,053)

2,713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a problem with my OM 1 mkii

I had a problem with my OM 1 mkii
They thought it was a software issue.
They spent time sorting this for me.
And charger for what they did.
That's what you call great service.
Many many thanks
George

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben. My initial contact was with my nearest branch (60 miles away) in Hereford and the staff there were also very response. Highly recommend LCE.

24 August 2026
Rated 5 out of 5 stars

I bought a used Nikon AF-S 80-400…

I bought a used Nikon AF-S 80-400 f4.5-5.6 G VR lens from LCE Chester online. It was good value, arrived amazingly quickly, was beautifully packed and condition exactly as described. Could not have been better thank you - and it is a brilliant lens. Thanks so much to all involved, perfect transaction.

20 August 2026
Rated 5 out of 5 stars

amazing

I called up for some additional information and they were super helpful and the lens arrived the next day. Amazing service.

21 August 2026
Rated 5 out of 5 stars

Very fast personal service

Very fast personal service. The online order was routed through their bath office, and when I called to make a change to the delivery, they answered first ring and knew all aboutit. Super great!

21 August 2026
Rated 5 out of 5 stars

Change of binoculars

They were unable to get me the binoculars I wanted as Nicon had not delivered their order. As it was a birthday present I needed them by a certain time which they couldn’t promise. Asked ,for their advice on a substitute and they were very helpful.
I couldn’t have been more pleased with the substituted item.
THANK YOU

20 August 2026
Rated 5 out of 5 stars

5* service

Travelled to this store to have a look at some cameras and lenses to set up my photography business.
Very welcoming store and the lovely Chris talked me through some of the options that would suit what I wanted to do. It was great to get some of his knowledge. Nothing was too much trouble, no pressure or rushing. I left with a great bundle of goodies to set up my business. Very pleased with the service and how welcoming everyone is. I had one item not in store but it was no issue and it was posted out to me. Highly recommend a visit if you're looking for anything for your camera or exploring options.

15 August 2026
Unprompted review

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