They were so helpful. I wanted a small portable printer but they don't stock them so they went on the computer and found what I wanted and that if I logged onto their website I could order it myself w... See more
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Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... See more
I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... See more
I have purchased lenses and camera bodies many times over last 16 years from LCE Chester in store. The staff there were always professional, but also very knowledgeable. Some members still continue to... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
816 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Found buying from them was made easy
Found buying from them was easy and painless product advertising was good when making a choice will buy from them again
19 January 2026
I paid £4.99 next day delivery on a…
I paid £4.99 next day delivery on a £12 lead. Ordered sat and will be delivered today. Thurs lunchtime. Why? Because they won’t leave it in my parcel bin due to it needing to be signed for. Yes fair enough on an expensive bit of equipment but a £12 hdmi lead??? Had to redeliver on a day off and make sure someone is in. Not good.
24 January 2026
Reply from London Camera Exchange - Derby
Dear Paul,
Thank you for taking the time to leave your feedback.
Please accept our apologies — this order unfortunately slipped through the net. Our default courier service does require a signature, and this should have been flagged for manual handling and shipped in a padded wallet. We’re sorry for the inconvenience this has caused.
Thank you for bringing this to our attention, and please be assured we’re reviewing the process to prevent this from happening again.
Kind regards,
Your LCE Team
Third time I have used Derby branch
Third time I have used Derby branch. They have always been helpful and given excellent service.
24 January 2026
Great service. I will definitely be using them again.
The camera and accessories were very well packaged. Delivery was also super quick and updates about this were plentiful.
23 January 2026
Fair price and quick service
21 January 2026
I got a used camera lens in perfect…
I got a used camera lens in perfect condition for a great price. It was delivered on time and safely packed. There were lots of messages from LCE about the product, with clear delivery information. Excellent service.
19 January 2026
Great service
Having ordered a piece of used equipment, the branch had difficulty locating it. Communication was very prompt and very apologetic and a refund was immediately issued. However, when the same item was subsequently located a short time after, I was contacted and asked if I'd still be interested in it, with the sale price held. The item was packaged and sent the same day, arriving with me the following day.
Customer service metrics should include how things are managed when they go wrong and I can't fault this branch who took ownership and responsibility and instead of hiding behind a problem, maintained dialogue that resulted in a very satisfied customer. Great job.
19 January 2026
Good quality and price
Good quality and price
Free shipping and arrived within 24 hours.
Thank you
19 January 2026
It’s always just a simple and effective…
It’s always just a simple and effective way of getting great products and great prices and dealing with great people.
10 January 2026
Perfect item and very quick delivery
19 January 2026
Best platform for used camera kit
Best platform for used camera kit. 11/10 customer support (thank you Jason), wide range of products, as well as very competitive prices. Thank you 😁
16 January 2026
Kept informed by the Derby branch of…
Kept informed by the Derby branch of how my order was progressing. Right upto delivery. Great!.
14 January 2026
Good honest information
Good honest information. Friendly and receptive to customer feedback.
2 January 2026
Used equipment is accurately described…
Used equipment is accurately described and delivered super quickly.
10 January 2026
First class service again from LCE
First class service again from LCE. Lens was in excellent condition and arrived next day by reliable DPD.
6 January 2026
Really pleased with the secondhand…
Really pleased with the secondhand lens. It was in excellent condition and arrived promptly. Easy to use website which enabled comparison of similar lenses across all LCE shops.
31 December 2025
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