They were so helpful. I wanted a small portable printer but they don't stock them so they went on the computer and found what I wanted and that if I logged onto their website I could order it myself w... See more
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Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... See more
I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... See more
Excellent deal with trade in of an older camera for a newer version. Price paid for the trade-in was as offered at the outset. Good communication from LCE and their carrier DPD.
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
816 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Pleased.
Very pleased with my purchase and just as described, well packaged and arrived in good time.
5 March 2026
First time buyer - very impressed with the customer service
I bought a pair of Swarovski binoculars on line and the buying process was straightforward. Due to no fault of LCE, the delivery courier could not collect them that day, which meant that I received them a day later than planned.
This wasn't a problem for me and I was impressed that a member of the Derby branch phoned me as soon as possible and explained the situation, apologising for the slight delay, although it was beyond their control.
The binoculars arrived well packaged and were exactly as described on their website. This is the first time I have bought anything from LCE and based on this experience I would definitely buy from them again.
3 March 2026
Excellent condition Z6ii & 24-120 at a…
Excellent condition Z6ii & 24-120 at a very competitive . The delivery was prompt & the camera & lens are in superb condition.
Usual excellent service from LCE. Thankyou to the Derby team.
2 March 2026
Used camera purchase
It was a trouble free experience from start to finish. It was the first time I have bought online with yourselves, I use the Reading store usually face to face. Would use your online service again
23 February 2026
A stress free experience Good prices…
A stress free experience Good prices Terrific service Great used products Two stand out stores I always end up returning to are Derby and Manchester
12 February 2026
Amazing communication
Communication with the seller was superb - they resolved an ordering issue incredibly quickly and I had my product within 48 hours. Couldn’t be happier!
19 February 2026
Excellent service
Second time I have purchased used gear from LCE and as before and the items were as described (as new..mint).From order to delivery was only three days and Rob at the Derby branch was very friendly and helpful.No hesitation recommending LCE Derby.
18 February 2026
Fantastic experience with London Camera…
Fantastic experience with London Camera Exchange. Was very cautious about spending a large amount of cash online with a company I’ve never used before. However after reading very positive reviews on Trustpilot I took the plunge and was very impressed with the quality of the lens I purchased second hand. Extremely fast postage and great communication keeping me up to date with the progress of my order. Item arrived next da and was extremely well packaged and I am over the moon with it.
10 February 2026
excellent service
I contacted LCE via email to arrange a trade-in and purchase of a Nikon Z50ii. The response was very quick and informative. The collection of my items was arranged very quickly and smoothly.
The same can be said about the offer made for trade-in and the purchase of the new camera.
I'm very happy and would recommend them to anyone.
13 February 2026
Staff very helpful and arrive next day
5 February 2026
Very quick delivery and great value
Very quick delivery and used lens was exactly as described.
Will definitely use again when looking to buy another lens
9 February 2026
My "go to" for used gear
Never have a problem ordering from LCE. Accurate descriptions, good prices and well packed, fast deliveries. Thanks!
5 February 2026
Helpful staff
Helpful staff, as always. Item bought online and delivered to my local branch for peace of mind.
2 February 2026
great service
My order was really quickly dispatched and arrived in great condition. Happy with this service.
31 January 2026
Swift delivery
Good price for the item. The second-hand product had all accessories and the box. Swift delivery.
29 January 2026
Very competitive price
Very competitive price, goods well-packed and condition exactly as described. Package arrived exactly when it was suggested it would, all in all 100%.
28 January 2026
Found buying from them was made easy
Found buying from them was easy and painless product advertising was good when making a choice will buy from them again
19 January 2026
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