My first hot tub was Lay Z Spa St Moritz, oh my days was in it twice a day, purchase was preloved. It needed replacing so I purchased the Lay Z Spa Grenade, brand new, huge slice of spoiling mys... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good delivery and product. But I cannot believe for the money there is not a small chemical pack to get you going, had to wait another few days after the spa delivery for chemicals to arrive. Shame as... See more
More expensive than there own products being sold elsewhere. Returns policy very poor Do not order next day delivery option on Friday after 4pm or your find yourself paying the £24.99 and not... See more
Company replied
Great product, improvement on my first purchase. The App controller is a real bonus. I hope this new purchase lasts longer than the first (four years). Order to deliver was superb speed (faster t... See more
Company details
About Lay-Z-Spa® UK
Written by the company
Lay-Z-Spa is the world’s first premium, inflatable hot tub and UK’s bestselling hot tub brand. With an ever-growing community of over 1 million customers enjoying a blissful spa experience in their very own home.
Lay-Z-Spa®
Written by the company
- Up to 2 years warranty
- All hot tubs purchased from one of our authorised retailers come with up to 2 years warranty as standard.
- Award winning construction & design
- We have won several awards for our range of premium inflatable hot tubs including T3 Best Buy, Real Homes Loves and UK Pool & Spa Awards.
- UK customer support
- A dedicated UK based Aftersales Support Team who will help with any enquiry or question you may have.
Our products
The most trusted, innovative range of premium inflatable hot tubs in the world, winning multiple awards.
With over a decade of advanced engineering innovations and experience, Lay-Z-Spa is the most energy efficient inflatable hot tub brand. All new Lay-Z-Spa hot tubs come with Freeze Shield™ as standard meaning you can enjoy your hot tub all year long. Also, with no tools required you can inflate most Lay-Z-Spa hot tubs in just 5 minutes. So you will be relaxing in your hot tub in no time.
Contact info
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, United Kingdom
- www.lay-z-spa.co.uk
3.7
Average
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company easy transaction from…
Good company easy transaction from start to finish, thanks
26 June 2026
Failed to send item out twice
Failed to send item out twice, waited over a month.
Poor contact throughout and no apology given.
Requested refund as I was forced to purchase else where, I'm still waiting for this refund.
Very poor way to do business and I won't be using them in the future and would advise others not to do so neither.
26 June 2026
Our Toronto hot tub is a success
Our Toronto hot tub arrived in good time. Instructions to put up were terrible but we managed it with the help of YouTube. It works v well. Has been a joy in the hot weather. We are not really hot tub people so this was a superb middle ground. Good value for money.
23 June 2026
GREAT SERVICE FROM START
GREAT SERVICE FROM START, EVERYTHING ARRIVED IN TACT AND ON TIME :) VERY HAPPY WITH MY NEW SPA
26 June 2026
Not necessarily lazy spa fault at…
Not necessarily lazy spa fault at first, the delivery company they used never delivered the item then claimed they tried too but when we phoned up and explained they were a hour away at their own depot how could they of tried to deliver. Company stated driver have to put something or they get in trouble. Item never arrived and its been almost an entire month of me chasing lazyspa explaining the situation and the fact i never received the item so i wont be paying for it. It still continues to this day and i’m still without a refund of almost £900.
So no i wouldnt recommend getting one delivered i would recommend going to b&q and buying one and taking it home yourself.
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely poor service.
Absolutely poor service.
Bought a new hot tub heater and pump. Delivery was supposed to take 3 - 5 days but after 10 days I inquired about it only for their response to be “we will look in to it” another 2 weeks later after contacting them again they confirmed I will get a refund. Another 2 weeks later and still no refund. After contacting them I was given refund next day.
Completely unprofessional service
25 June 2026
Reply from Lay-Z-Spa® UK
Hi Jordan,
Thank you for getting in touch with us regarding your recent experience with Lay-Z-Spa. I appreciate your frustrations, and I apologise that the experience wasn't more positive.
We'd responded immediately to your initial contact, to offer a replacement or refund. Our autoresponders, sent on receipt of an email, are quoting 3-5 days for response. On checking your Customer Service case, we did fulfil that response time.
I do, however, take on board your comments regarding the processing of your refund. We have addressed this internally, to ensure that this process is refined and customer requests are resolved much more efficiently.
I'm glad that your query is now resolved!
Take care,
Ruth
Ordering easy received within 2 days…
Ordering easy received within 2 days setting up simple
1 July 2026
Disgusting customer service
Disgusting customer service. I will never buy anything distributed by Wilton Bradley Ltd again, and strongly advise against anyone else using them. The Lazy Spa brand are great, it’s the company that distributes them in the UK Wilton Bradley Ltd that should not be allowed to trade. I can’t believe that Lazy Spa are still using them, when you read all the reviews and how badly they treat customers. I’m still waiting for my refund for a spa that was never delivered 2 months later. They never answer the phone and the email replies are never carried out. Do not use or buy anything from Wilton Bradley Ltd.
22 July 2026
Unprompted review
Reply from Lay-Z-Spa® UK
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Poor customer service
The delivery, packaging and quality of product is all top-notch and I have no complaints in this regard. However, when it comes to warranty verification they are shockingly useless. I had to purchase another pump because I quickly realised that I'd be waiting forever for a potential replacement and/or a repair. The hot tub is primarily used as a therapeutic tool for my Son who has complex needs so it's a daily necessity - particularly during the Summer. Therefore waiting for Lay-Z-Spa to look after their customers in a professional & timely manner is a luxury I cannot afford. So when the pump stopped working it was easier to spend money on a new one rather than wait for some customer care to come my way. I've been waiting a long time to get an acknowledgement and verification from this company and I feel I never will. It's the usual tired story of customer service - you are made to feel important right up to the point of payment and then afterwards you lose your relevance.
28 June 2026
Unprompted review
Was a little trouble with delivery but…
Was a little trouble with delivery but apart from that it’s very good !
29 June 2026
Easy to set up and use
Easy to set up and use. Very effective and I can't believe we didn't get one years ago! Highly Recommend.
1 July 2026
From the time we ordered the pulpit…
From the time we ordered the pulpit came when they said it would great
Will use again
23 June 2026
The whole experience with the company…
The whole experience with the company have been great. From the purchase of the hot tub to sorting out the issue with customer service.
Hot tub is great, all working very well. Visually looks great and the padded bottom make whole experience comfortable.
30 June 2026
The courier damaged both boxes said…
The courier damaged both boxes said cannot get in house put in front garden said your issue also broke a wooden wheelbarrow with flowers in all they walked off your issue not ours
23 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.