My first hot tub was Lay Z Spa St Moritz, oh my days was in it twice a day, purchase was preloved. It needed replacing so I purchased the Lay Z Spa Grenade, brand new, huge slice of spoiling mys... See more
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It arrived promptly, my son put it up for me & I couldn't believe what an easy process it was, great design ! I've only been in it 3 times, which were bliss, as I can't get any Clearwater testing s... See more
Fantastic customer service. We had an issue with a Vancouver liner air leak. Hot tub was over a year old and they sent us a brand new upgraded liner free of charge within 36 hours. Thank you Lazy-Sp... See more
Ordered led lights plug didn’t fit so returned recorded delivery. Had no refund aven after numerous emails with photo evidence it had arrived. Still no contact absolutely appalling service won’t be or... See more
Company details
About Lay-Z-Spa® UK
Written by the company
Lay-Z-Spa is the world’s first premium, inflatable hot tub and UK’s bestselling hot tub brand. With an ever-growing community of over 1 million customers enjoying a blissful spa experience in their very own home.
Lay-Z-Spa®
Written by the company
- Up to 2 years warranty
- All hot tubs purchased from one of our authorised retailers come with up to 2 years warranty as standard.
- Award winning construction & design
- We have won several awards for our range of premium inflatable hot tubs including T3 Best Buy, Real Homes Loves and UK Pool & Spa Awards.
- UK customer support
- A dedicated UK based Aftersales Support Team who will help with any enquiry or question you may have.
Our products
The most trusted, innovative range of premium inflatable hot tubs in the world, winning multiple awards.
With over a decade of advanced engineering innovations and experience, Lay-Z-Spa is the most energy efficient inflatable hot tub brand. All new Lay-Z-Spa hot tubs come with Freeze Shield™ as standard meaning you can enjoy your hot tub all year long. Also, with no tools required you can inflate most Lay-Z-Spa hot tubs in just 5 minutes. So you will be relaxing in your hot tub in no time.
Contact info
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, United Kingdom
- www.lay-z-spa.co.uk
3.7
Average
12K reviews
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Was a little trouble with delivery but…
Was a little trouble with delivery but apart from that it’s very good !
29 June 2026
Easy to set up and use
Easy to set up and use. Very effective and I can't believe we didn't get one years ago! Highly Recommend.
1 July 2026
From the time we ordered the pulpit…
From the time we ordered the pulpit came when they said it would great
Will use again
23 June 2026
The whole experience with the company…
The whole experience with the company have been great. From the purchase of the hot tub to sorting out the issue with customer service.
Hot tub is great, all working very well. Visually looks great and the padded bottom make whole experience comfortable.
30 June 2026
The courier damaged both boxes said…
The courier damaged both boxes said cannot get in house put in front garden said your issue also broke a wooden wheelbarrow with flowers in all they walked off your issue not ours
23 June 2026
Fantastic product
Fantastic product
Reasonable price
Great quality
So relaxing and pleasurable.
30 June 2026
Paris lazy spa
Quick delivery could view item's location well happy with spa and the quality
23 June 2026
Lay z spa vacuum purchase
Product arrived quickly and well packaged. Simple process from purchase to delivery, product as described
23 June 2026
Good fast delivery
Good fast delivery, great communication, lazy spa is up and running ok, overall good product.
30 June 2026
Very pleased with the purchase better…
Very pleased with the purchase better that the inflatable Also the price was great with £140 worth of freebies highly recommend this one very easy to put together all the joints are already done
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They were the wrong size so were…
They were the wrong size so were returned for a refund, but I stll haven't had the refund.
30 June 2026
Reply from Lay-Z-Spa® UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Reply from Lay-Z-Spa® UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
You sent the incorrect Lazy spa
You sent the incorrect Lazy spa. I ordered a Toronto and you sent a Carrara. Although you gave me refund still disappointed that I didn’t receive what I ordered. Also my pillow/spa rests have started to deteriorate, paint is coming off them in areas where they rest on the frame of the spa
30 June 2026
Reply from Lay-Z-Spa® UK
Good morning Rich
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
So far so good
So far so good. Head and shoulders better quality than what I had previously from a competitor 👋🏻.
The set up was easy, my electricity bill for running the spa is half of what it used to be with my previous spa.
Overall would recommend.
29 June 2026
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