Lay-Z-Spa® UK Reviews 

Easy to build and just a great quality piece of kit money well spent excellent addition to the garden

order placed nearly 6 weeks ago, never arrived ,been chasing no reply to emails and 60 min wait to speak to someone

This a great product. It has many features of much more expensive hot tubs. Love it.
Only thing i found was that on the Hollywood the LED light cable was shorter than the mains cable. They do not sell an extention cable for it. I did manage to get an extention cable on Amazon.

Quick delivery, fantastic product.
Love it

I followed the instructions on the package prepared the area and keyed the patch with wet and dry put sufficient glue onto the area and the patch left for five minutes and applied when tacky placed a heavy weight on area and. Left for twelve hours removed weight when dry and blew up hot tub six hours later as it was in full sun in morning within three days it had swelled up and was leaking air again

The part I order does not even fit when email customer service just been ignored

Ordering was good, price was competitive and delivery was excellent.

Helsinki was easy to setup and we were in it within 24 hours. It has been going now a few weeks and I am finding the thinner walls don't keep retain the water temperature as much as the older style thick inflatable walls but something I'll have to accept. I have since purchased a thermal cover to see if that helps but I don't think it has made much of a difference.

Overall I am very happy with the product and would buy from them again.

Still waiting for a refund nearly 5 weeks after being collected.various e mails.

Very plsd quick delivery .many thanks

Excellent spa , we brought the Helsinki amazing .

Great product very happy

Every item I have ordered has arrived on time and been really good the Roma lazy spa is ideal in this hot weather to cool off just keep it at 29 degrees it’s perfect 😍
The only one thing I would say is it’s really only for 2 people 3 at the most definitely not 4-6 as stated unless you want to be very intimate 🤣

Great service products arrived on time in perfect condition. Keep up the good service.

Returned my item on the 03/07/26, no response from lay z spa until I asked when I would expect to receive my refund, they wanted proof of return, which I provided, they stated 6 days ago that I would receive my refund but still nothing

Excellent service and quick delivery. I recently bought some extra chemicals for my hot tub, and they came very quickly and good value for money.

I had a lay z spa hot tub vacuum cleaner that lasted 3 months (initially stored for 1 year as didn't use tub). I purchased another from B&Q which was model number 60313. It was faulty so returned it the next day for an exchange. As we didn't use the tub much I foolishly put the replacement away until we did start using the hot tub which is now. Yesterday (27th July 2026) I decided to use the vacuum. What a surprise, it DOESN'T charge up. This is also faulty (3rd one now). Supplied USB cable used plus I tried the cigarette lighter one but still no good. I have just called BESTWAY customer services in South Africa who manufacture the lay z spa vacuum. Shock horror, there's nothing they are willing to do, not even a goodwill gesture. This guy was seriously not interested in helping at all. He was too focused on the politics of 'can't do anything'. YES you can, if you want to. I told him I'm disappointed and will NEVER use bestway products ever again. I explained that this is brand new still and should not have dead batteries if unused for this long. How do shops manage to stock them then if batteries die and it becomes redundant through poor quality? Nothing is designed to last now. This should NOT have batteries in a sealed unit. They should be replaceable with AA ones or similar. Wouldn't have this problem then. The customer service (that's actually laughable) guy was not interested in the slightest. They just want your money and offer no customer service. Poor company. I would think twice if you buy anything from this company, in fact, DON'T bother or you will be let down and annoyed like I am today. My case is legitimate which makes it worse. They seem to prefer bad press than send a replacement which would cost them hardly anything as they manufacture them.

Quick and easy re-ordering for hot tub chemicals and testing strips. Speedy delivery. Always high quality products and service.

Easy site to use, delivered in the time stated.